Another great visit to the clinic It is so hygienically…read moreclean and very comfortable Everyone here is so kind and friendly I would recommend it to anyone living in this area Thank you all for your services We need more staff like yours Jackie s

great care. terrible billing customer service. they messed up a code on my bill and my insurance…read more(Tricare) denied it. Tricare told me how to explain to them to fix it. hours upon hours later, the billing team said they wouldn't fix it. wouldn't recommend this crappy customer service to my worst enemy. They advertise that the billing staff responds to emails in 24-48 hours. 3 days later still no response. 72 is greater than 48. Go to a different urgent care if you don't want to waste hours of your life dealing with stuff You shouldn't have to.

My last review was 2 years ago, so I want to update it. I STILL come here and STILL get the most…read moretop tier service. I'm always in and out so quickly and the staff are always so friendly, kind, efficient and make sure you're well taken care of. You can even go virtual visits on their site. I have come here for all types of problems and I always get the help I need. Every employee I encounter actually listen to me. They make sure to explain everything in great detail and I never leave confused about any treatment to recover. They have the best care I've ever experienced. Even after so long the place still looks brand new. The rooms are so clean and so cozy and private. Even the waiting area is very nice.

So grateful they were open on Sunday. Fast and efficient and ready to help, would recommend!read more

I have been for vaccines, as well as a recent trip for treatment of the flu. The Nurse…read morePractitioners are very professional, and there are no assistants or hardly- trained medical assistants, like at other urgent cares. They are very knowledgble, and refer to current recemmendations and studies. What a great value, with very little wait.

From the owner: MinuteClinic® in FALMOUTH is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Very disappointed. Was rejected a COVID test for illogical…read morereason. Registration was slow, because they were discussing weekend plans for several minutes. Complete waste of my time.

We have gone to Stoneman Outpatient for many situations and have always received great care. My…read morehusband blew out his shoulder. They addressed the immediate need and guided him for further action that was very helpful. From colds and flus, to sore teeth, to a guest of ours who had stitches in his hand that needed help, - we have gone there a lot. They are always prompt, informative, and helpful.

They did not submit the claim to insurance and now a credit agency is harassing my husband for…read moreover$500.00. The MD basically told him to go to the ER...

Do not come here. The receptionist and medical assistants are pleasant but the nurse practitioner…read morewas so rude and dismissive. I came in due to a rash on my neck. I have had this problem before and was treated with prednisone. This nurse practitioner prescribed a topical treatment. I respect his diagnosis and what he prescribed but I wanted him to hear me out regarding my previous diagnosis and treatment. He totally did not want to hear me out and told me the topical would work better and left the room. He never introduced himself(no bedside manners) or anything. I was going to use the doctorate card because I have a Ph.D to let him know he did not need to talk down to me and be dismissive. Save your self time and respect and go elsewhere.

While I understand that the quality of health care has steadily declined in the United States in my…read morelifetime and I have adjusted my expectations accordingly, I have now had several experiences at this particular Health Express in Kingston that needs to be addressed: 1. Office staff (one woman in particular) are clearly unhappy with their jobs. If you don't want to (or don't like) working with the public (especially when you are seeing patients who are ill, stressed, in pain etc) you should find other employment. Being told that you cannot help because the office is "closing in 20 minutes" (when that guidance isn't posted in your facility or website or social media) is just poor management. The inability to demonstrate ANY basic human compassion to a parent when there are children (in pain) involved is a clear indicator that front desk staff needs training. Processing insurance, waiting for a debit card to go through, etc should come second to treating a child first and foremost. Do better. 2. Having multiple signs posted about patients tone, attitudes, voice volume and other behavioral guidelines around your check-in desk is condescending, elevates tension from the first moment of interaction and doesn't actually fix any internal issues. Spend some time training your front desk representative in understanding that medical intake means that people will be in pain, disoriented, frightened or anxious. This means that the person doing the check in (whose main concern seems to be insurance and payment) should also be prepared to be more patient and understanding. YOU set the tone- again, do better. Seeing multiple signs posted about patient behavior around the desk actually a MAJOR red flag to patients that staff is untrained/ill-equipped to handle the diverse needs of patients seeking medical attention. 3. Our nurse spoke too quickly about treatment which made me ask her to repeat herself several times, and then I needed to write it down and have her confirm I understood dosages of medication and next steps. This was very basic and she was clearly irritated and unwilling to fully help. Because it was almost "closing time"? Again, taking frustration out on patients is unnecessary. My expectations were low, but even this was shocking. I avoid these places as much as possible as a general rule, as the alternative is the ER ($$$), but this one is especially nasty. Avoid if you can- especially as a parent or older person.

I have been having trouble breathing and I asthmatic. I went to urgent care to hopefully get…read moreawnser. I waiting almost an hour inside the room waiting with a mask on and I already can't breathe. finally they show up and test me for COVID and flu? what about rsv or bronchitis nope. The xr ray tech was the biggest B word I have met. Im having trouble breathing and she yells at me cause I walked past the room or when she told me to turn and I did she got mad cause she wanted me to turn the other way. Finally get back to my room wait another 30 minutes just for doctor matt to walk in and tell me i have no idea whats going on but here's prednisone. My inhaler are not working Im still having trouble breathing and now I am left with going to the emergency room. Never ever ever go here

The whole visit was really quick and efficient. The staff was very kind and caring. They take all…read moreinsurances and were able to order a script right up the road. Very clean and great experience (as good as it gets for an urgent care experience).

Took my grandson who was having an asthma attack. He was seen promptly and treated with nebulized…read moretreatments. All staff were friendly and professional. Overall a great experience.

Update: I met with my new PCP, Dr. Ahmed, about a week after my initial visit with a temporary…read moreprovider, and the experience was completely different. Dr. Ahmed was friendly, approachable, and actually took the time to listen. He answered my questions, discussed my medication history and treatment plan openly, and made the visit feel collaborative rather than dismissive. I appreciated his perspective and the time he spent addressing my concerns. I also want to be fair and note that Dr. Ahmed had tried to see me sooner, but I was unable to make the earlier appointment that was offered. My concerns about the original visit still stand, but I said I would update this review if the practice made an effort to make things right. This follow-up was a significant improvement, and I left feeling much more confident about continuing care with Dr. Ahmed.

They have no respect for patients time. You will often wait in the lobby well past your appointment…read moretime and you may even wait in the room much longer after that. They BS about how soon they can schedule appointments. For something you want that they dont care about, theyll have you wait a month, but if its something they want, it'll be in a week. They make new patients wait monthsss for appointments. They pull a lot of the same BS as every medical facility since covid. Its unacceptable. These people deliberately narrow their patient flow. The lobby is often empty. The other patient rooms, empty with the doors open. Most of the nurses are snotty brats. I bet they spend 70% of their time gossiping and filing their nails.

Lab services are great, on-time, in and out quickly, pleasant staff, plenty of parkingread more

Had to get lab work done and i was terrified. Im a very anxious person and the phlebotomist helped…read moreme so much. She asked how could she make my experience more comfortable and was very understanding of my anxiety. Seriously such a great experience.