Despite being the most expensive garden store in all of Middle Tennessee, their boro location is super close to me and their bulk products arent too bad. However, I ordered 10 yards of mulch on wednesday, March 30, to be delivered on or before April 2. With a big storm predicted the following week I was eager to get added material to hold down freshly spread soil in case it came down hard. If you grow in middle tn you know what I'm talking about.
On April 2 no word, no mulch. I realize places are busy this time of year so I figured I'd call monday morning and get it sorted out (they are closed on sundays I think still, unless spring hours have started).
Called monday morning, turns out they took the order, but never added it to their delivery schedule. The girl on phone said she'd talk to a manager about getting it to me by end of day. Didnt hear anything back all day so tried again laterr that afternoon with a bit more urgency (my window for spreading it before rains was getting narrower). No one answered so I mesaged on FB to them directly.
Missed the returned call as I was in my fields (poor mobile service, loud tractor) but the message was dismissive and just said to call back to get a refund.
Over last week tried calling twice more during business hours with no answer. Messaged them on FB a couple times. A full 10 days after they took my $$ I still have no delivery or word back. At this point I really just want this item off my todo list as it irritates me every time I see it.
For stone and gravel, I recommend calling deason or the gravel company for much better prices. For soil and mulch, the mulch company is cheaper and more reliable/professional. I've also found just asking people on fac3ebook marketplace and similar gets you much better prices and quality. I had been using southbranch for convenience, but its become a huge hassle. For plants, try the garden center attahed to co-op, half the price for better quality.
I think southbranch mainly just prefers to work with corporate clients and dont really care about individuals and small operations.
I've resorted to a final message asking them to either refund my $ or deliver the mulch asap. On monday I will start the fraud report process with my cc and the bbb just to light the fire. I realize it likely started as an honest mistake, and would have been no big deal, but now they seem to just be avoiding dealing with it at all (but keeping the $350), so before I call up my USMC buddies to help me just gonna be a thorn in their side til they comply. I'll update as things develop.happy plantin' yall. keep your feet dry and hands dirty! read more