My new patient appointment last year was fine - pleasant - easy in and out - just a new patient physical set well in advance. Yesterday I tried to get in to the Dr (Supposed to be open M-F 8a-4:30pm advertised). at 2:30 it was dark inside - called the answering service who told me they should be open and I should go knock on the door ... would not take a message - went back by - door locked. called back answering service twice - hung up on me once and then told me they only take messages for emergencies. If it was an emergency I would call the hospital or ambulance - not the family practitioner. Then I called their sister office who told me the Apollo Beach office should be open.
this morning I called the Southshore (Apollo Beach Office) again. I was told they only worked half day yesterday and the dr was only in off a half day today and there were no appointments available till Friday and the Dr. couldn't call in a prescription for me unless she saw me first. I tried to explain that I had UTI - I knew what it was because I've had them before and I know what works. They pretty much told me tough luck - I could either wait till Friday or go to a walk in clinic. Why do I have a PCP if they just tell me to go to the walk in clinic. Very rude all around - no concern for the patient. I was appalled. read more