For any one who has dealt with this company and has been treated in an rudely and unprofessional manner, lets not include being given an esimate of tour car and returning just to see your car is not complete, after the money hungry company has been paid. These are the steps to take. File a complaint with BBB. File a complaint with Lisa Madigan's office, and File a complaint with Department of Business Affairs and Consumer protection. File all these complaints before proceeding to sue them. My recent review statements from April simply provides you with the encounter I experienced dealing with these poor supposedly professional.
The company was paid for work not completed .You cannot lie to a person's face who actually saw with their own eyes the work was not done. Anthony Wells is a bad business man that is out for the money. I never dealt with him from the beginning, The individual that originally wrote the estimate to do the work to my car, I was informed was not there anymore during the time dealing with this company. In the response that this company sent to the States Attorneys office, it is documented that I was informed that all the scratches would not come out my car. This was never told to me.This company claimed they called the wrong number when trying to reach me while my car was being worked on. Yes filing a complaint with the Attorney's General office is very important. You do see some results. My goal is to not stop until I'm refunded for the the work not done.
In addition, I was not going to bring my car back to this auto repair shop, due to their poor performance. I made that decision not to return, and this company turned around and provided false information claiming I should have filed a claim with my insurance company. This is all false I was covered by the insure who hit me. This is how they were paid. This company is angry that I demanded a refund for the work not completed. This company is angry that I have went so far as to: File a complaint with BBB,File a complaint with Lisa Madigan's office,file a complaint with Department of Business Affairs & Consumer Protection, and writing a review on yelp.
I'm going through all these steps because I was so outraged out how I was treated. I'm an honest consumer and I have the right to stick up for myself if I'm treated unfairly. I was pushed over, because this company is family operated. Each time I went in person to address the issue with the owner George, after the fact that Anthony Wells insulted me by not completing the work at their 2nd shop on 59th Street, I was lied to several times claiming the owner was not there. They claimed that George the owner and the Father of Anthony Wells suffered from a bad heart and that they were not going to allow me to speak with him. This company is totally out of line and are very unprofessional. If your an owner of a business you are suppose to hear the customer out.
According to the online information, this company has a good rating with BBB. This rating doesn't mean this company is in good standing with consumers. Please read the yelp reviews on South Loop Auto. It provides several encounters with unhappy customers. I'm just the 1 consumer that decided to take it a step further. I would be satisfied if the work was complete. I am a single mom and I have a lot on my plate going on with my teenager daughter. This company know it would cost me more in court fees to take them to court and they are under the impression that I wont go through with suing them.
K.M read more