I had a cycling accident back in January. They were the closest urgent care center to where the…read moreaccident took place. And although they weren't able to deal with the severity of the injury, they made the arrangements at the hospital I eventually went to, to be treated for it. The staff was caring and informative and they got me in quickly. When I did get to the hospital, they were waiting for me. I wouldn't hesitate to use this facility again in the future. But, I'm hoping I never have to again, if you know what I mean.

Excellent care each time I've needed to visit. I've never had to wait more than 10 minutes. This…read moreurgent care is excellent!

I went here specifically looking to see a doctor who told me to come to this practice. When I…read moreasked for him I immediately felt uncomfortable. They had a lot of questions like why did I want to see him and how did I hear about him. When I get into one of the Examination rooms, the nurse is about to take my BP and weight and all of that but I explained to her that I just needed to be seen by that doctor and that I really didn't have anything wrong with me. She left the room and as soon as she closed the door I could almost hear them talking about me, word for word. The walls were like a cardboard box. I could hear everything. There were at least 3 people in the conversation and I know I passed about 3 examination rooms. Everyone in there could hear my issue too. Apparently that particular doctor had some sort of legal problems and I had no idea about it. But they made me feel like I was an accomplice or something. Bad vibes all around! Another incident happened with my son and hubby. My son had missed school because of a sickness and the doctor made an off color comment something to the effect of - well at least he isn't at school and there's a school shooting. Mind you that this happened right after Newtown, CT. Never again for this place for me.

Large sign outside center says X Ray, however after the full registration, paying co pay, no sign…read morestating otherwise in waiting room, turns out if you need an x ray they send you to Westerly Hospital. They only have an xray tech sporadically,,, All good Urgent Care Centers are UCOA ( Urgent Care of America)certified which means that if they advertise x ray they MUST have a registered X ray Tech on during all open hours. I would stay away from any who aren't certified. Heads up for those who don't know. Providers may have been great but they don't offer the services they advertise . Waiting room was untidy, and anything but pleasant,

I was operated on yesterday to dissolve a very large kidney stone. The nurses and doctors were…read moreexceptional! There was no waiting, I went into the surgical suite exactly on time. I was kept warm both before and after surgery. I was kept fully informed of what was going to happen by the surgeon, Dr George Turini, the anesthetist, and the nurses. The hospital itself is spotless. I can't praise this group of professionals enough. Thank you for taking care of me. Judy Chase

My mom just died in hospital hospice at Westerly Hospital. It was a horrible, horrible experience…read more I will lead with the worst part. I spent the last 72 hours straight with my mom, on a chair next to her bed (I was with her before that as well, but was especially careful to stay with her towards the end). On the morning of her passing I saw that she had stopped breathing. I knew not to say anything since I have seen that hospitals want to hustle people out as fast as possible at that point. They do not care that there are studies showing that heart stoppage and brain stoppage are not the same at all. It can take days for brain cells to die. People who went into cardiac arrest and who were revived have had memories of the experience that lasted up to two hours after their heart stoppage. So, after forty minutes, a nurse came in and checked her. She looked at me, and I nodded. About fifteen minutes later the doctor came in; a woman in her 60s. She checked my mother's heart rate at turned to me and said "Your mother is dead." I said to her, "Can we step outside the room and talk about this." She replied that there was no need to because my mother was dead. She said this LOUDLY. I told her that it was my preference, and also that there was a lot of data that people's brains still worked for a period after their heart stopped. She said NO, YOUR MOTHER IS DEAD. THERE ARE ONLY TWO PEOPLE IN THE ROOM NOW, YOU AND ME, BECAUSE YOUR MOTHER IS DEAD." I handed her my smart phone and showed her the 2023 NYU Langone study on the persistence of brain function (and memory of brain function, after the person was revived) after heart death. She looked at it and said "I don't care about that, that is not how I practice medicine, that is not our system, YOUR MOTHER IS DEAD." She was very angry, and very loud. She then left the room and I followed her out and continued the discussion with her in front of the staff at the nursing station. I pointed out that her view of medical reality was not even relevant; I was the daughter and I had made a request concerning talking in front of my mother and she did not honor it. She then left and another doctor showed up. He was familiar with the Langone study. He still didn't think it meant that my mother needed more time in the room. I pointed out that the whole point of knowing about such studies is that they can be taken into account even before standard practice has changed. In any case, I managed to keep my mom's body in the room in the company of loving friends and relatives for the next four hours, and she did not have to hear some terrible person repeating loudly that she was dead while her brain was still functioning. I have to wonder why that doctor was so committed to discussing my mom's death in front of her, even after I had repeatedly asked her not to. Why it mattered so much to her that heart death equalled brain death, and why it angered her so much to have this questioned. The day before my mother died, I stepped out of the room and told the nurse who was administering my mother's meds that I was hoping to have the morphine given as needed rather than on a schedule, because it was drugging her out and keeping her from the possibility of recognizing friends and relatives. The nurse replied that that was the "doctor's order." I told her that that meant that I would like to talk with the doctor about it. She was affronted and said to me "I'm trying to work with you," and headed off. A major point of hospice is that family members have input into this sort of thing. Also, it is not the role of nurses to "gate keep" medical decisions. When I returned to my mom's room the head of nursing was there, and a social worker. The head of nursing told me that I was "interfering with" my mother's medical care. I was astounded and told him that I would be happy to discuss the matter with him if the conversation were recorded and on video. He went off and made phone calls (I could see him doing so in the distance) and came back and apologized. So, the authoritarian nurse had sicced the head of nursing and the social worker on me to bully me. The head of nursing and I then discussed the substance of the matter and came to an agreement about the timing of the morphine. For the first two days in "hospital hospice" my mother was still very much enjoying food. She ate pudding cups and yogurt cups (the latter I had to buy her from the cafeteria) and little bits of chocolate. But if I had not been there she would not have gotten them. I asked a nurse and she told me that they would feed my mother if my mother asked them to. But they would not offer. They would just let her lie there, hungry, I feel terribly, terribly sorry for anyone who is in there who does not have a loved one to give them that kind of care. There was still more that was really awful but word count here is limited.

Walked in for my daughter, who was having foot pain. Rose was excellent! The office was clean and…read morethe service was quick and professional. Her knowledge, care, and the balance between traditional and natural treatment was wonderful. I highly recommend her office!

Best place around. If you want someone who is going to listen to you make you feel cared for and…read morewelcomed this is the place for you. If i could rate 10 stars I would. I come from MA and the health care in CT is subpar, but when i came to this place my faith was renewed. Thank you for always listening and making me feel welcomed and understood.

My last review was 2 years ago, so I want to update it. I STILL come here and STILL get the most…read moretop tier service. I'm always in and out so quickly and the staff are always so friendly, kind, efficient and make sure you're well taken care of. You can even go virtual visits on their site. I have come here for all types of problems and I always get the help I need. Every employee I encounter actually listen to me. They make sure to explain everything in great detail and I never leave confused about any treatment to recover. They have the best care I've ever experienced. Even after so long the place still looks brand new. The rooms are so clean and so cozy and private. Even the waiting area is very nice.

So grateful they were open on Sunday. Fast and efficient and ready to help, would recommend!read more

Great admission staff knowledgeable efficient triage staff…read moreDr V. Is not only professional and experienced but truly cares about patients. I've been his patient since hir practice opened and haven't met a PA or doctor who practiced there who ever disappointed Truly blessed to find such good care in these trying times

Ridiculous wait time of three hours. Promised 45 minutes to 1 hour wait. Inquired about the long…read morewait and was told the "doctors" were at lunch. Poor time management and communication with patients. Not impressed, not recommended, and will never return.

First time there, always dread walk in clinics because you can pretty much assume your day is going…read moreto be a waste. Friendly staff, quick service! Checked in, was told there was an hour wait (not horrible) but then learned that you can check in on line and be given a time to come in. Another option when checking in, they will text you when you are ready to be seen. They really have the system perfected. I definitely was in and out before the expected wait time had passed. I didn't even get to watch the outcome of "Fixer Upper" on HGTV. :( All of the staff were friendly.

I just moved to the area and, although I have a primary care physician, my first appointment is at…read morethe end of June. In the meantime, I developed a nasty rash that I couldn't wait on. I called Physician One and got an appointment right away. I registered my insurance paperwork on line (which was relatively straightforward. I checked in via the app. I was sitting in the waiting area no more than a few minutes when I got to see the doctor. I showed him the rash and he knew exactly how to treat it with over-the-counter medication. He was right on the money because it started clearing up within a very short time. All in all, I'm very pleased with the outcome.

Your check in on line and updates to time of appointment are amazing…read more The staff was warm and friendly Hartford health care is far ahead of Yale with customer service from check in to appointment to follow up So much easier than a trip to the ED if you have to be seen

From the moment I arrived to the moment I left the visit was amazing…read more I'm so grateful for the clean, organized and very knowledgeable doctor. They were so respectful of the many illnesses I have going on at once and they took great care of me. I would recommend this place to anyone in my family. Excellent

I cannot say enough about I M. First of all Dr. Petteruti actually spends quality time with you…read moreduring consultations. Not the normal 15 minute rush. The Doc listens to your concerns and develops a plan. After really a thorough battery of test another consultation, the plan is explained in detail. I am now down 89 pounds. I am no longer on blood pressure medicine and my a1c numbers have dropped significantly. I feel stronger and have a lot more energy. I go to IM as a supplement to my family physician as cookie cutter medicine did not have the answers I needed. My primary care physician was impressed with the testing that Dr. Petteruti performed and really impressed with the results. So much so that I only need to see her once a year. One issue I had that IM's testing showed was a high level of heavy metals. As my career was spent in manufacturing, that is not surprising. The chelation IV drips are addressing that issue. Again, my primary care doc is all on board with Dr. Petteruti's treatments. Big box medicine addresses symptoms in a wack -a- mole methodology. Dr. Petteruti addresses the root cause to help you be heathy.

Dr Petterutti, Shannon and Staff are highly skilled, caring and professional. Having worked in the…read morehealthcare field for over 43 years, Dr Petterutti and Shannon guided me through the worst menopausal years of my life. Treating me now for 8 years, continuously testing my bloodwork and overall health And wellness. I highly recommend this brilliant team of professionals for all your health and functional health needs. This is a unique practice, RI is lucky to have Dr Petterutti, Shannon and their Staff.