I rarely to urgent care but I would happily return to El Monte Urgent Care. Dr. Dyreyes has great…read morebedside manner and explained my issue in way that was easy to understand. He made me feel like a person not a number. The urgent care was clean, warm, and staff was personable and professional. Erikka M.

Loved it here staff is very welcoming and friendly, provider sees you fast. I will definitely be…read morecoming back.

I came in here with an APPOINTMENT, and was taken in to the room very quickly! My office experience…read morewas great especially because I also work in a healthcare center. Loved the type of care quality they show here. The nurses to the physicians are all very nice. I didn't see my PCP today, but the physician I saw was very calm with me. Great experience once again.

I took my mother for a routine follow up . When my mother's provider Dr. Andy Shen came in ,he…read morelacked complete professionalism, and empathy. Being a provider you should develop better bedside manner, and not be so condescending and disrespectful to your patients. Not only did he twist my mother's words, but the lack to even bother to understand her basic needs which could compromise her plan of care. I have never been so appalled by a medical professional in my life. Please do better and treat people with kindness, and respect above all. I rated one star but if the option was zero , it'd be that. Terrible experience.

I don't know if this place is still in business but if it is then they should be ashamed of…read morethemselves. They are running a Groupon promotion but they never answer their phone or return messages. I tried to get a hold of someone for three day straight numerous times a day at different hours and it goes straight to voicemail of a random doctor and then the voicemail is full so you can't even leave a message. It allows you to send a text but no one ever calls you back. Even Groupon was not able to get a hold of anyone. They don't have a website or any other method to get a hold of a live person. This is not a way to run a business as it gives your customers zero confidence in your medical practice.

I had pre pandemic purchased a Groupon here and the quality of their IPL was not good at all so I…read morerequested a refund. They set it at such a low frequency that it did absolutely nothing. I have gotten them many times in the past so I knew what it should feel like. When I gently asked if she could turn it up the lady just basically told me to leave and get a refund and was not polite about it.

I cannot say enough wonderful things about Michele Caban at Kaiser Permanente Baldwin Park…read more My daughter recently suffered a dislocated patella and needed an MRI as soon as possible. As any parent can imagine, it was a stressful and urgent situation. Michele truly went above and beyond to help us during that time. She took it upon herself to search for the earliest available appointment and worked hard to find the closest and most convenient option for us. She didn't just do her job, she showed genuine care, urgency, and compassion. What stood out the most was how kind, patient, and reassuring she was throughout the entire process. Michele has such a warm and positive demeanor, it immediately put us at ease during a very difficult moment. It's rare to come across someone who combines efficiency with such a high level of empathy. Kaiser is incredibly lucky to have Michele on their team. She is the kind of person who makes a lasting impression and truly represents what exceptional patient care should look like. I sincerely hope her dedication and kindness are recognized, she absolutely deserves it. Thank you Michele for making a stressful situation so much easier for our family. We are so grateful for you !

Worst Kaiser ever. Go to Kaiser Sunset. First my mom was transferred to the ER room at this…read morelactation. Found out they left her in a gurney and not even a hospital bed for 24 hours. I asked the nurse why they had her in the ER for over 24 hours? supposedly it was bc she had to see a specialist. I told the nurse I needed to see a patient advocate immediately or I'm calling an ombudsman. Guess what?!?!?? The specialist was in my mom's room in 10 mins and she got a bed within the hour. As my mom's time in the hospital increased she unfortunately had to be intubated and was taken to the ICU. The ICU had the worst nurses!!!! The second shift was the worst. If I wasn't in the hospital the nurses were not cleaning her or moving her. Literally, everyone I arrived my mom was dirty. I had to request for them to clean her. I once was there and the nurse was letting her personal phone ring numerous times and her ringtone was ridiculously loud. My mom was intubated and would be awaken my the nurses ringtone and become uncomfortable. I asked the nurses if they could please lower her ringtone. The other nurses are like well it's not our phone. I asked if they could just press the button on the phone to quiet the ringer. When I went in my mother's room the nurse rudely closed my mom's hospital room door. Yes, my mom could close her room but all the other patients' doors were open and could hear the noise. However, it was late and I was the only visitor on the ICU, so the other patients had no one to advocate for them. Another issue was it took a nurse like 20 minutes to take blood from her. Then she realized she left my mom's IV on and had to retake blood from her. So, it took her another 20 minutes. Then, she had to get more blood she got blood from my mom's other arm. That took so long that her second sample of blood coagulated, so she had to redo her blood draw! Get this!!!! My mom extubated herself!!!! First of all my mom arms were supposed be restrained to keep her from doing this. So, the nurses in the ICU didn't realize didn't restrain her. So, if you hate your love one send them to this Kaiser to be tortured.

My mom was admitted to this hospital, my mom's nurse was named Hector he went above beyond to make…read moresure my mom was comfortable. I asked if he would blend her food up. I wish everyone could have a nurse like him,Thank you Hector for making mom feel at ease.

It's complicated. This hospital is obviously understaffed but every single staff member that took…read morecare of me was excellent. I was in the ER for 19 hours because they didn't have any beds upstairs. That is unacceptable. But the doctors and nurses did their best to care for me until I could be admitted. Wen was part of the overnight staff and was incredible. The ER was not sanitary. The bathrooms in the waiting room and within the ER especially were not being maintained and I might have contracted the flu from using them. Once I was admitted to the second floor, the levels of care were exponentially better. I had around the clock care and a call button for if I needed anything. They made sure I knew what was happening with my body and gave me full control over my treatment options. The food was surprisingly acceptable; sometimes even good. One thing that I found strange was that I never was told about how billing worked or what my insurance would cover. I am lucky that they are contracted with my insurance and I only owe $50 from the ER. But it is concerning that I never was told about billing while I was there. TLDR: Hire more sanitation workers!

Im very thankful that doctor Adhami take care of my parents he is compassion ,caring and…read moreprofessional thank you very much you and your team make a big difference in our life.

The entire staff is amazing here at the el monte site. They are very friendly and welcoming…read morewhenever i visit. I feel like my symptoms and questions are carfully looked into. The office is always clean. I also enjoy the wait time, staff is very quick. Thank you Morelia Medical Clinic!

I highly recommend this facility! A clean and efficient facility! You might have to wait, but…read moreit's worth the wait! I normally hate Dentist but this doctor is extremely intelligent and if you're like me, have 10 things going on he will not bombard you. He will focus on why you came. He will focus on your pain. He will focus in helping you get healthy one step at a time. It's never been like this. I don't know if this approach is happening because it's a corporation or because that's owner doctor of the facility wants but it's brilliant! 5 stars care quality, staff & doctor! The woman at the front desk was exceptional, and I'm paralyzed. She helped me with everything. Dental assistant, young guy, extremely polite, caring, and intelligent comfortable may be comfortable and help me get in the room into a proper room . Exceptional doctor, excellent manners, kind, firm, honest . Intellect. I took an hour taxi and it's worth the money!

So sad I've been coming here since I was an infant. I would not recommend this place to nobody . I…read morewill no longer be coming here. I arrived at 1:35 PM, but we were not seen until 2:30 PM, despite having a scheduled appointment. We received no communication or updates during the wait, which was frustrating and difficult with a young child. During the visit, my son received his routine vaccinations. I asked Dr. Camrose for a prescription for ibuprofen in case he developed a fever or pain. She refused and told me to only use Tylenol, without offering a clear medical reason or explanation. I expressed that we've used ibuprofen safely in the past and prefer it for our son. Unfortunately, I felt dismissed and not heard. I will be also sharing my thoughts to the California state board.

some of the ladies here can be quite rude but fernando was so sweet!! Very kind and helpful. Great…read morecustomer service with Fernando! Thank you

Excellent Experience with AltaMed El Monte…read more I want to sincerely thank Maria for her outstanding help and professionalism/ dedication throughout this process. She personally handled faxing my acupuncture referral letter from Dr. Juan Miguel Dela Cruz to my physical therapist, ensuring everything was sent accurately and on time. Thanks to Maria's efforts, the referral was received by my physical therapist, moving me one step closer to getting approval for my acupuncture treatment related to my hip condition. When additional information was needed to complete the approval, Maria stepped in right away and followed up without hesitation. Her responsiveness, reliability, and attention to detail truly made a difference. I can't thank Maria enough for making what could have been a frustrating process smooth, efficient, and stress-free. Maria's support is the reason this process kept moving forward, and I'm extremely grateful for her professionalism & care. Thank you so much, once again Maria!

This facility has a pharmacy plus more than enough space for sitting and waiting for services Alta…read moreMed as well as Alta Med Gold plus members. I absolutely adore the office staff and nurses here plus the phlebotomist Luis Torres is a very knowledgeable and friendly supportive guy who does an exceptional job ! He's never once damaged my arms ! The nurses are more than kind and getting vaccinations here is easy peasy! No stress for me whatsoever. I've never had to wait long at any of these locations and really like the office staff here !

My mom is a patient of Dr. Kyle Basical. He is very professional, has great sense of humor and most…read moreimportant has excellent bedside manner. He answers all questions, concerns and explains everything very well. Everyone at Altamed El Monte (Santa Anita) has been kind to my mother and I. My mom needed to see a gastro specialist ASAP due to her GERD and was referred right away. Also needed x-rays and was able to get them the same day. No waiting for a long period of time like other places. I recommend this clinic 100%.

The front clinic lady is terrible at her job. She's short, heavy, blonde short hair, glasses & full…read moreof make up. She took in everyone who didn't have appointments before me. She was on her phone talking most of the time. When I asked her why I wasn't called in after having to wait almost an hour ,mind you I had a scheduled appointment & came in 15 minutes early! she then proceeds to tell me I needed to wait 2 hrs. Her quality of work is absolutely terrible. I felt unseen. She made faces & gave me so much attitude while I was nothing but nice.

Horrible service, front desk ladies do not know how to do their job i was referred here by my…read moreinsurance to see the obgyn, once i gave them the information of the ob i wanted to be seen at so i can deliver at a hospital i wanted they denied me and referred me out of their clinic without my knowledge and then had the nerve to never fax my medical records over to the new ob they were giving, i had to fight with them in order for them to do their job right so i can be seen by a doctor its been about 5 weeks i have not been seen by a obgyn because of their poor service, my baby is almost due and i havent had one ultrasound since i was about 24 weeks mind you i am 34 weeks now. If i could rate this 0 stars i 100% would.