DON'T GO HERE!
This place is the worst. I don't usually like to write one star reviews, but people should know to avoid Thom Duel. First, email communication with Thom Duel was difficult as he didn't reply consistently. At first I didn't think much of it because people get busy. I end up hiring them and the recording experience was ok. Then he goes to send me my files using an email file exchange service which, I learn later, expires after 7 days. I was really busy that week and didn't get around to opening the email until after it expired. Thom did not tell me it was going to expire so I didn't know that I had a time limit. I sent an email asking for another copies of my files to be sent, to which he replied that he would get on it. An entire month goes by and there is still no sign of my files. So I send another email. He replied that he will send them the next day. 2 days go by and still no files. So I send a 3rd email asking for either my files or a refund. This finally gets his attention and he sends the files along with a snappy email about not wanting to be called a liar (his words, not mine). This is some of the worst customer service I have ever experienced. Save yourself the trouble and go somewhere else. There are lots of other good recording studios where you don't have to pester for over a month to get your recordings. read more