Well let me first start off by saying that if I could give this a "no star" I would. I purchased a standard car starter for my mother for Christmas this year. When I went to Soundafex to pay for the starter the girl whom I was dealing with asked me the make, model, and what type of transmission the car was. I gave her all the information and when I paid for the starter I was sure to ask if the price included installation. She told me that everything was paid for and all my mother had to do was bring the receipt to show this.
The initial appt to have the car starter installed was cancelled due to a snow storm. My mother called back to try to reschedule but all she got was the run around. She finally managed to get an appt into February. When she took her car to Soundafex to have the starter installed they wanted to charge her an extra $50 + tax. They explained that this extra charge was due to the fact that the car was a standard. This didn't make any sense because I PAID for a standard car starter plus installation.
She was told that the appt would take 3 hrs.....5.5 hrs later she still didn't get a call. At this time she had to go to work and get someone else to pick up her car but Soundafex wouldn't give the car over unless this "extra charge" was paid.
She called them and the guy she spoke with on the phone was EXTREMELY rude saying, "how many times do you need to be told that there is an extra charge"?
I spent almost $400 on a standard car starter and the customer service at Soundafex is the WORST customer service I have ever experienced. It seems that once they had my money they didn't give a shit.
I will NEVER purchase anything from Soundafex again. If you want car starters go to Three Amigos or Future Shop. This store could really use a lesson on proper Customer Serivce. read more
