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    Sophies Cafe

    5.0 (5 reviews)

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    1 year ago

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    1 year ago

    The food is so amazing and food. The service is fast and friendly. Love the decor and music. Little Sinatra anyone?!?

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    3 years ago

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    Ask the Community - Sophies Cafe

    Starbucks - Butterfly Drink

    Starbucks

    2.9(14 reviews)
    4.4 mi
    $$

    I honestly don't know why I keep giving this location chances. I LOVE Starbucks, but this store has…read moreconsistently been disappointing -- to the point that I'll drive all the way to Dixon just to avoid it. I've had multiple negative experiences here, especially with one employee who is repeatedly rude at the window. My drinks are made wrong often, and when I kindly ask for them to be remade, I've watched them dump the incorrect drink into a new cup instead of actually fixing it. I've even been laughed at for politely requesting the correct milk. For a long stretch, every time I ordered a white hot chocolate, they made a white mocha instead, then acted irritated when I said something -- even though I was avoiding caffeine and that was the entire reason for my order. Red Cup Day last year was the first big breaking point. They handed my 6-year-old a red cup, and the same employee ran over, took it back, and claimed we "didn't order a holiday drink" -- even though we did. It was humiliating and completely unnecessary. And a year later, the issues with this same person have only continued. I spend a lot of money at Starbucks and genuinely love the brand, but the lack of friendliness, consistency, and basic customer service at this location is exhausting. I've never been more homesick for my hometown Starbucks in Indiana, because they would never treat customers the way I've been treated here. Just today, I placed a mobile order. There wasn't a single person in line. I waited until the app said my drink was ready, then went through the drive-thru -- only to be told once again by the same employee to pull around. I watched several cars get their drinks while I awkwardly waited for mine. After so many experiences like this, I genuinely hate coming here. I try to be extra friendly, but it's clear my business isn't appreciated. I'm extremely disappointed that spending $12-$20 a day results in rude service, incorrect drinks, and an overall unwelcoming atmosphere. If you can drive the extra miles to Dixon, it is absolutely worth it.

    Everytime I go to this one, the cashier says, "its gonna ask you a question." (In the drive…read morethrough, about tips.) Never mentions tip, just asking a question. So I dont leave tips there anymore. But today was something else. 6:50am. Ordered latte & 3 muffins. She was already irritated bz she was listening to what people were ordering & also seemed to be dripping in disdain, about me adding on the muffins, at the window. She says, "its gonna a ask you a question. You can take this." (handing me the filthy debit machine) I said, "No, Im not touching that thing." At this point, my card is in & we are in a struggling match about the machine. Her response, "I can't touch it either." I literally just needed her to hold it. I told her I was going to give a cash tip. She was so busy not paying attention to even listen to me. I took my card out & told her to cancel my order. To which she said, "Really?" I said. "Yep, no thank you." And just drove away. I went 15 min to Dixon & none of that happened. The girl had dramatic blond & brown hair mixed together. I won't go back to this Starbucks. I am sure its the same regional manager. But wow, what a difference. Sadly, since Sterling is such a small town. 7 Brew it is! Never disappointed with them, ever.

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    Chocolate frappuccino

    Sophies Cafe - coffee - Updated May 2026

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