I honestly don't know why I keep giving this location chances. I LOVE Starbucks, but this store has…read moreconsistently been disappointing -- to the point that I'll drive all the way to Dixon just to avoid it. I've had multiple negative experiences here, especially with one employee who is repeatedly rude at the window. My drinks are made wrong often, and when I kindly ask for them to be remade, I've watched them dump the incorrect drink into a new cup instead of actually fixing it. I've even been laughed at for politely requesting the correct milk. For a long stretch, every time I ordered a white hot chocolate, they made a white mocha instead, then acted irritated when I said something -- even though I was avoiding caffeine and that was the entire reason for my order. Red Cup Day last year was the first big breaking point. They handed my 6-year-old a red cup, and the same employee ran over, took it back, and claimed we "didn't order a holiday drink" -- even though we did. It was humiliating and completely unnecessary. And a year later, the issues with this same person have only continued. I spend a lot of money at Starbucks and genuinely love the brand, but the lack of friendliness, consistency, and basic customer service at this location is exhausting. I've never been more homesick for my hometown Starbucks in Indiana, because they would never treat customers the way I've been treated here. Just today, I placed a mobile order. There wasn't a single person in line. I waited until the app said my drink was ready, then went through the drive-thru -- only to be told once again by the same employee to pull around. I watched several cars get their drinks while I awkwardly waited for mine. After so many experiences like this, I genuinely hate coming here. I try to be extra friendly, but it's clear my business isn't appreciated. I'm extremely disappointed that spending $12-$20 a day results in rude service, incorrect drinks, and an overall unwelcoming atmosphere. If you can drive the extra miles to Dixon, it is absolutely worth it.

I got very sick here and experienced diabetic shock. I ordered a sugar-free drink, but noticed I…read moregot very sick and my blood sugar spiked two dangerous levels. There is no way that they gave me a sugar-free drink. Search recklessness should not be tolerated. They have no idea how much they could hurt or kill somebody acting out this kind of lazy and bad behavior. I should sue them.

UPDATE: July 4th, 2025…read more I've been coming back to this place 4-5 days a week SINCE my last review. The service has improved DRASTICALLY. My review was never about speed/wait times, or anything about product or store. It was ONLY on how insanely long it took SOME of the staff to acknowledge that a customer is in the store. Not because I need special attention, but because as someone in the industry for almost two decades, I was just dumbfounded by the lack of personal care. However, since then, they've all seemed to REALLY up there game. They're especially nice and attentive to me. I can't tell if its because I'm "that guy" who wrote the review... Or because they truly care and have actually focused on improving customer service across the board. Either way, the staff is very friendly, the drinks and food are AMAZING, ambiance is second to none in town, and I would recommend this place and service 11/10 times.

My kids and I love it here. Disappointed they closed the rock falls location but Sterling is close…read moreenough. It's cozy and food/drinks are great!

Not too good. I didn't like the hippie teas and the coffee was not too good. Very limited on…read morepastries. Don't let their social media fool you. They don't offer much.

Stopped here for coffee on my way. Picked up a couple of lattes and croissants- I can tell you that…read morethis is one of the best lattes I've ever had. ... and of all places in sleepy Sterling! Who'd have thought! Inviting colorful patio seating gives it a good vibe. I recommend this coffee shop highly. I'll be stopping again when I go this way again. I suggest they should put up a sign by the freeway. That'll bring them a lot more customers. Good luck and hope you thrive! Keep up the standards. I'll update my review over time. Ciao!

Great little coffee spot! Get there early if you want a breakfast sandwich they tend to run out…read morequickly.

My wife and I stumbled across this gem. Super friendly staff, customers, food, and of course coffee.read more

Picked up a chocolate chip coffee cake at the Kris Kringle market. It was outstanding. It's a…read moredense, flavorful party in your mouth. Highly recommend!

Everything the ambient ambience was excellent and the service was stellar. We were greeted by the…read moreowner and we had a great time was a magnificent night... fantastic

We were looking for a new breakfast place in the Rock Fall-Sterling area and we found this…read morewonderful place. Quiet and quick at nearly noon on a Sunday morning. We were greeted after we walked up to the ordering counter. I was up for eggs and got a fully customized frittata with mushrooms, onions, ham and mozzarella cheese. My wife got one of her favorites, biscuits and gravy with bacon. We picked a table and seated ourselves, got our coffees, Steel Mill coffee, their exclusive, with at least as many options as those other just coffee places. In just a short time our meals were up and they were great. Check out the photos, hot, fresh and totally tasty. Serve yourself with condiments and dinnerware. We'll be back. It was great.

The food is so amazing and food. The service is fast and friendly. Love the decor and music. Little…read moreSinatra anyone?!?

Very over priced. Better donuts at Casey's. It's a very badly placed business, lots of traffic…read morepasses by but few stop.

Cute little establishment. Lots of donuts to choose from with an array of flavors. Unique ideas and…read morefriendly helpful staff. Will be here again and again. Lemon cake donuts are so amazing along with the caramel. Glazed are great also

this is the most consistent dunkin i have ever gone to. my drink is ALWAYS made correctly and its…read morealways so good! i always get a BEC bagel sandwhich and it's always delicious too. everyone i've interacted with is always nice and service is quick! the dunkin in dixon will never compare. thank you for your service

This location is extremely overpriced. They charge almost double the amount anywhere else for…read moreflavoring.

Love their ice coffee truly addicted close to home. They have good cinnamon rolls. They have…read morefriendly employees.

From the owner: We've been brewing up delicious coffee, espresso blenders, smoothies and pastries since 1998. Our…read moregoal is to make you smile with every sip, that's why when you stop by one of our locations you'll see a smiley face sticker smiling right back at you on every cup. Our coffee begins with responsibly sourcing some of the finest hand-selected beans in the world, and paying farmers and workers a fair wage to help improve their community's infrastructure. Then, it's roasted with care and love in small batches, staying true to the art of crafting quality coffee and ensuring a smooth, rich and delicious finish. You'll taste the Scooter's Coffee® difference in every drink.

Great atmosphere and decor. All the food and drink we had tasted very good. Highly recommend!read more

This place needs a huge lesson in customer service. I'm…read morevisiting from out of town and had heard decent things about this place, so I decided to give it a try. We walked in around 11:30 a.m. There was only one other customer (a dad and his son) and the person who walked in just before us, who appeared to either be a friend or a regular, based on how all three employees greeted her. While they were extremely friendly to her, we weren't acknowledged at all--not even a simple "We'll be right with you." Instead, the employees stood there for more than five minutes talking about how business was, how they slept, what they did over the weekend, melatonin, and other personal topics. During that time, no one took our order or made any effort to help us. After waiting, I finally said, "If you guys are going to keep having a conversation, can we at least order our coffee and get that started?" They looked at me like I had said something unreasonable. One employee, who was sitting at a table near the counter coloring, muttered something under her breath, and they still didn't take our order. Instead, they continued their conversation. At that point, we left. This experience was completely unacceptable. Great customer service starts with acknowledging people when they walk through the door, especially when your shop is nearly empty. Unfortunately, this first impression ensured we won't be back, and I can't recommend this business to others.