I have used this service for over a year now to complete monthly blood work for my elderly mother…read morewho has dementia and lives in an assisted living facility. Mom does not usually do well with procedures and doctor visits in the morning. 1st Choice is aware of this as we have had at least three discussions about it over the past year. Recently the scheduling process has become even less customer friendly. Following is an example of how they operate: Yesterday mid day I received an email stating Mom's blood draw was scheduled for noon today. Then at 4:25 yesterday afternoon I received another email and text stating the appointment had been moved to 9 am. I immediately called and the phone was answered by an unprofessional sounding young woman who took over 10 minutes to locate the appointment. She then informed me it was too late to change it. I told her the 9 am time would not work and why. She said she'd send a message to someone (not sure who). Subsequently I texted, called, left a voicemail message, and sent an email requesting contact. No response. Fast forward to this morning. At 7:39 I received a text stating the technician was on his way. 30 seconds later I received a text stating work was finished. I immediately called and left another voicemail asking that someone contact me about scheduling. No one has. So to recap: this company scheduled an early appointment for the next day. I called within 15 minutes but they refused to change it, even though the time scheduled was their mistake. Then they showed up unannounced almost 90 minutes earlier than that! Wow. I've given this company 2 stars only because so far they haven't screwed up the actual blood draw. But as far as scheduling is concerned they seem to care more about their own convenience than that of my Mom. They literally just show up whenever they want.

they failed to refrigerate my sample and are blaming labcorp, have offered no even percentage of a…read morerefund, and double down on how they made no mistake. I can't even go get it redone for a month because it was a hormone sample. they screwed up and keep swearing it's not their fault.

Great venue for the weekly Venture Cafe for entrepreneurs. Have seen some very informative talks…read morehere and made solid networking contacts.

The new location is much, much cleaner and more spacious, more seating for waiting. The staff was…read moresuper friendly and my phlebotomist Aileen was excellent! Two suggestions: Address is now 1010 E. McDowell, not 926 E. McDowell. The check in kiosk is convenient for tech savvy people, but the elderly could find it very challenging. Adding a person to assist those who are not computer savvy would be nice.

Well Sonora labs has given in to the enshittification of everything…read more Their new facility has no HUMAN accessible or visible. They are all behind locked doors. Of course check in is on a smartpad. You know who struggles w that? Lots of people! Older people, people with vision issues, people w oddball medical plans, people with language barriers. But mostly seniors/older people. I watched an elderly man attempt to get help multiple times. I won't go into his personal details, but at least 7 people checked in before he was checked in. Someone at lab told me "times have changed" when I brought this up to staff, but there's a huge population that were not born in a digital age, that adopted technology when it was available, as adults. It's wrong- this digital gatekeeper way of running a business that involves humans- including the old and sick. Once in the back, I was treated well, as I always am by the staff at Sonora Quest. Professional courteous phlebotomist. Labcorp is even worse.

I would love to fund a way to contact the company about the tech they sent out this morning to do…read moremy labs. I am someone who has extreme medical anxiety so every year I have someone come out to my house to do my blood draw. I cannot say enough good things about this tech. She was here literally 5 minutes .... and it was so super easy . I so appreciate the fact that this company offers this service !

I would leave zero stars if I could. Phoenix area, scheduled online through Labcorp portal because…read morethey are terrible too - hard getting an appt, nearest one is half hour away, always still have to wait. Received email and text confirmation, received email and text appt reminder, appt window comes and goes with no contact - no text, no phone call, no email. Website is all AI bots saying sorry but offering no solution. Of course they took $100 from my account immediately. What a B.S. company model. Now add the hassle of trying to get my money back and I'm still back where I started. So much for being convenient. Wish I had checked Yelp first.

MAKE AN 8AM APPOINTMENT A MONTH IN ADVANCE. Get there at 7:30 AM. There will be a long line. They…read moreopen the door at 8:01 AM. Go straight to the front desk and politely tell them you have an 8AM appointment with fasting labs and bloodwork. Show them the order paperwork and your insurance card. I was out of there 12 minutes later. 20 people were in the waiting room when I departed.

Is there a way to give a zero star to these awful , unprofessional and rude people. They don't…read morerespect schedule times, they said they don't care and to sit and wait if I wanted to be seen. One hour after my appointment and still not being seen. You better at Sonora quest. And smells like shit their facility.

The good part of my visit was the tech that performed my CT Scan. She was excellent and thorough…read more Very pleasant woman. The bad ~ my scan was moved to a different location without anyone directly notifying me. I noticed the address change in the text notifications. Then I spent 20 minutes just trying to talk to a person to verify WHERE THE SCAN WAS GOING TO BE. Yes, they had changed the location without letting me know. The uninformed ~ front desk tried to tell me that my copay gets sent back to the insurance company when I advised her that Ihad over paid my previous copay by $70.00. She then proceeded to tell me that the insurance company owes me the $70.00. This is while they are asking me to pay an additional $200+ for the scan today. What a load of crap.

When every SimonMed has the rating of 2.5 stars, you know it's in trouble. Apparently whatever…read morecorporation owns these imaging centers doesn't care about the quality or rating. Unprofessional staff, on the verge of being rude and impatient with the paying clients. Being rude to a male is a lot different than being rude to an elderly lady. That employee was lucky I stayed civil when she was not. Poor condition of the waiting room, procedure area was dirty/unhealthy and should be shut down as a health related issue. I won't be back, I suggest you don't go