1. Sonoma Stonehouse

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Santa Rosa, CA

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Sonoma Stonehouse

3.4 (8 reviews)
Open • Open 24 hours

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1 day

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3 months ago

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5 months ago

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6 months ago

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6 months ago

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2 months ago

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6 months ago

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1 year ago

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1 year ago

Beautiful building, nice rooms, great beds. No complaints at all! Our stay was one of the easiest, and best.

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Ask the Community - Sonoma Stonehouse

Cottage Grove Inn - Deepest bathtub! So fun

Cottage Grove Inn

(295 reviews)

We have always loved coming to this ever so charming inn. The individual rooms are lovely and…read moreeverything you need is provided for you. Breakfast and cocktail hour is so nice plus the staff make it truly enjoyable.

This was one of the most disappointing customer service experiences I've ever had. I've stayed at…read morethis hotel many times over the years and have referred countless friends, family members, and clients who have also booked stays here. Because of that history, I never expected to be treated this way. We experienced a genuine family emergency that forced us to leave early and requested a refund for our unused Sunday and Monday nights. These were weekday nights not a weekend or holiday, and the hotel kept 100% of the charges for both nights despite us not being there. What made the situation even worse was the amount of time we had to spend going back and forth during an already stressful family emergency. The front desk staff repeatedly told us they understood and agreed a refund was appropriate, but the owner instructed them not to issue one. For several days, staff members seemed confused about the situation, while the owner/manager refused to respond to phone calls or text messages. We were left waiting, following up repeatedly, and receiving no direct communication from the person making the decision. I understand businesses have cancellation policies, but there should also be room for compassion and reasonable discretion, especially for LOYAL, repeat guests who have spent thousands of dollars over the years and have personally referred many others to stay here. Unfortunately, this experience erased years of goodwill. Customer service is tested when something unexpected happens, and this hotel failed that test. We will NEVER stay here again, and after this experience, I can no longer recommend it to friends, family, or clients. What a HUGE disappointment Cottage Grove. Not the way you treat your loyal customers.

Quality Inn & Suites - Stains everywhere I'm the carpet

Quality Inn & Suites

(125 reviews)

$$

We ended up here after our original plans fell through. It was Memorial Day weekend and literally…read moreone of the last rooms available in Santa Rosa. We were thankful for a room. However I would never stay here again. The hallways and stairwells didn't appear to have been vacuumed this year. A remodel has been started but not finished. There were partially completed projects through out. The couch in our room was stained. The mattress in the sofa bed was in its original plastic covering and the covering was ripped and there were stains and what appeared to be body hair on the mattress. There was a hole in our bathroom door and other rooms had post-it's with the room numbers. Now the good- the AC unit was ancient, But worked. The volume of the AC kept out all other noise and we slept great. There was no carpeting on the floor and the flooring looked clean.

Had trouble finding the place, but that was Google maps fault. It is a STRONGLY weed-friendly…read morehotel. It stinks upon entering the door, It looks shabby in the lobby area, not at all welcoming to weary guests who arrive late at night. It's not in a scenic area either, so the views aren't iconic. It had the usual in-room facilities, but wasn't what I'd call a pretty, or cozy room. The hallway also had a very strong weed smell, it seemed really strong centered around our room. And it's a non smoking hotel. I guess weed's different. I chose this one as they had a hot breakfast included, which one reviewer on Trip Advisor had said was very good. I'm going to assume that was an old review. The breakfast situation was disappointing. Dubious looking sausages, that looked somewhat deformed, as did the egg. They were warm, but not hot. Luckily, toast saved my day, and if you like waffles well you're good. Cereal and a few bagels were there, some fruit, yogurt. Just not all that exciting to me. I had to go back out into the lobby to get coffee and hot water or tea. The hot water was not hot, and i was able to fully submerse my finger in it. I slept, so the bed was comfortable enough (I had brought my own pillow though) as i don't like hotel pillows, i have a certain cooling memory foam gel pillow, and hotels rarely offer a pillow choice, so it's just easier to take my own. I wouldn't stay here again. It has a lot of issues that need addressed.

Turn Key Properties

Turn Key Properties

(61 reviews)

We recently stayed at a Turnkey property in Wilmington, NC. It was ok. The 1 bedroom condo looked…read morelike the property in the pics, but I wasn't prepared for the stained (and I'm not talking juice stain) comforter on the bed and the fact that the condo didn't seem thoroughly swept and/or mopped. However since I travel with cleaning supplies (because I trust NO ONE), I was able to get it up to my specifications. There were sufficient towels/washcloths altho, we packed our own. There was also a washer/dryer combo in the condo so that was convenient. There wasn't a dishwasher which wasn't a big deal. Guests are but when the responsible for washing the dishes before leaving. Previous guests did a piss poor job... That comforter, I mentioned, set by the door for the staff to come and get it. I did call in my issues and they did supply us with new comforters, and said that since I had to clean, they would knock something off the price. Well I'm not holding my breath on that one. Also the bedroom bed had built in drawers which made this particular bed, very uncomfortable and it squeaked each time we moved. There was a pull out in the living area and we travel with a very durable and comfortable air bed when there aren't larger accommodations available to reserve. Reading some of the other reviews, here and on other forums regarding reservations being cancelled by Turnkey and no refund, is unacceptable. I had NO idea that was happening when I placed my reservation. The only reason I knew about them is through my Marriott membership. Wow!! I consider us lucky that that didn't happen in our case. I really hope all of you that are waiting for refunds are able up get them. As far as reserving another Turnkey property, I don't think I'll go down that road again.

I was recently considering a stay at a Vacasa property but the cleaning fee for 2 days was more…read morethan the stay itself. After repeated attempts to understand why this was so--the responses I got didn't address my question at all--I decided to abandon the idea. I've had this same experience with other Vacasa properties where I booked what I thought was a fair price, only to find out about the exorbitant cleaning fees later. Caveat Emptor!

WorldMark Windsor - The 2nd bedroom

WorldMark Windsor

(201 reviews)

$$

Such a beautiful property. A perfect place for a "staycation ". I highly recommend getting a…read moremassage from Heather. She gave me the BEST deep tissue treatment I have ever had. I frequently get massages...Heather was the BEST!!!!

So the rooms, cleanish; the cabinets and cupboards were sticky…read more Everything in the room is squeaky when you move it, and some of the closets, were hard to open/close. The rooms are obviously stocked with the cheapest everything, which is understandable, since guests probably abuse the items and the need to be replaced often. The grounds and stay was acceptable. However, the single star is for the awful sales team and their evil tactics. I was staying with two owners who were being harassed, made to make a deposit to see a sales pitch, and then threatened and lied to. Why I ask would anyone who is not an owner want to become an owner when this is how owners are treated?!? It's insane. Why they think these methods would make people want to get in deeper with them, is beyond me. Please don't trust these fear mongering sales people. I haven't a clue how they sleep at night, but it makes the company and this location look repulsive. If I were Worldmark, I would reconsider my strategy and treatment of share/stake holders. Because who would want to join a "club" of people who are being treated this way, and the only benefit is staying at mediocre locations. You can find better places to stay who actually care about their customers and don't harass them.

The Chanric Inn

The Chanric Inn

(93 reviews)

Even though I never provided them with my billing information and they got it illegally from a…read morethird party, they claimed I agreed to their terms of cancelation and submitted a letter stating this during the dispute even though I am sure they rebooked the room. Despicable and disgusting greed. DO NOT BOOK HERE UNLESS YOU WANT TO SUPPORT DISHONESTY.

A truly amazing B&B. Personally, I'm not a fan of typical B&Bs, but this one had service that can…read moreput any Four Seasons or Ritz Carlton to shame--without all the corporate formality or rigmarole. They went far out of their way to show every little hospitality and kindness. For instance, we were in the pool when it was happy hour, so they brought us a glass of wine and plate of hand-made nibbles at the pool. They offered to make reservations at a good Italian place for us (Tra Vigne). When we came back to the Inn, there was a bottle of Schramsberg Blanc de Blanc on ice for the guests to share as a nightcap. They are perhaps the most thoughtful innkeepers we've ever encountered. The common area is modern and spotless, the rooms are inviting, the beds are great, and the HVAC has been updated (a good thing during Napa summers). Best of all, the breakfasts are incredible. They brought delicious and artfully presented plates of sausage, fresh juice, poached fruits and thick bread with house-made jam, and a sorbet at the end of the meal. And so started another epic day of wine tasting...

Sonoma Stonehouse - vacation_rentals - Updated October 2026

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