I came to this place two months ago with my boyfriend, and we absolutely loved it. We ordered the Little Gem Caesar Salad, Sicilian Anchovies, and Pesto for the People. Both the food and the service were amazing. I even made a TikTok video about the place that got over 6K likes and hundreds of saves. We loved it so much that we decided to come back yesterday and order the same dishes again.
We noticed that the menu had changed a little, but we still ordered the same dishes along with the Rigatoni alla Vodka.
Unfortunately, this visit was a completely different experience. The Little Gem Caesar Salad had a lot of romaine lettuce in it, despite being advertised as Little Gem. The pizza was burnt, as you can see in the photo, and the rigatoni was overcooked, with a sauce that had almost no flavor.
After three disappointing dishes, our server, Jackson, came to check on us. My boyfriend honestly explained the issues with the pizza and pasta, and I showed him the bottom of the pizza. His response was, "Oh, actually, this is how it's supposed to look."
When I replied, "Oh, really?" his response was, "Yeah, do you want to get the check and get out of here?"
Excuse me? We were paying customers simply giving honest feedback about our food. We weren't being rude, raising our voices, or making unreasonable demands. Neither of us is the type of person who complains about everything, which is why we didn't even bring up the issues with the salad or the pizza until he checked on us. Instead of acknowledging our concerns or handling the situation professionally, our server chose to be dismissive and disrespectful.
After we finished our drinks, Jackson was nowhere to be found, so we asked Jasmine, the hostess, for the check. She was very nice, professional, and knew how to treat customers and handle a situation properly. She was the only positive part of this visit.
It's honestly disappointing because we genuinely loved this place the first time we came. A restaurant can have an off day, and mistakes in the kitchen can happen. However, being disrespectful to customers who are simply expressing their concerns is unacceptable.
If you don't want to be spoken to rudely or treated like you're a problem for pointing out issues with your food, I would not recommend this place. Good food can bring customers in, but good service is what makes them want to come back. Unfortunately, after this disappointing experience with both the food and the service, we won't be returning. read more