A customer service nightmare. Policies that aren't defined prior to signup. Inability to have…read moreservice at the time needed for my schedule. Changes of service days with less than 24 business hours notice. The biggest thing that annoyed me though is the excuses. Honestly, I'd rather pick up the poop myself than listen to more BS from this place.

DoodyCalls provides the best pooper scooper service in Frederick! They are always prompt,…read morecourteous, and professional. They text me when they are headed my way, once they arrive, and once they have completed the pick up in the yard. They provide excellent customer service, especially when I needed to change pick up days, and always provide a monthly detailed invoice. For the price and service, they can't be beat!

I set up a contract for Doggie Doo Dude to come clean up my yard after 7 dogs and 6 months of poo…read morepiles. Needless to say my yard was a disgusting disaster, but it was no issue for the Dude! He thoroughly cleaned my yard and took all the nasty poo with him so I didn't have to deal with it. I'm very happy with the service and am looking forward to weekly cleanings to keep up with my kiddos' messes!

From the owner: We care more about you, your family, your pets, and your community, than we care about the money!…read more Yes, we are a business and we can't work for free, but at the end of the day it's about building relationships by caring for people first, and then providing quality services that keep their property and family safe from the toxins of waste. We are committed to You, and that's a promise we don't take lightly. Kip & Renee Sanders - Doggie Doo Dude

This photo was taken 3 days ago, and as of the 31st has only gotten worse. This has been an ongoing…read moreissue for Washington Square for some time now. Their service has been sporadic and at times pickups get skipped resulting in overflowing bins for days or up to a week. As a community we should not being paying for a service that is not being met. If you are considering them, you may want to wait until there have there business problems resolved. Someone in the community today picked up dozens of bags left on the ground around the station and placed in a trash bag. This is not the responsibility of the residents. Please start picking up as scheduled.

When we started with Doody Calls they were absolutely great and got all of the poo. They have had…read morestaffing issues as has every other business. Back in the summer sometimes a pile or two would be missed and that is perfectly understandable. In the past 4 or 5 visits they have done OK but missed a few piles. Today, as I watched on my Ring, they were here for just a few minutes, made a quick pass across the middle of the side and middle of the front yard , and were gone. They missed about 1/2 dozen piles as I walked my sidewalk and looked a foot from the edge of it. ...and that is without me walking the yard. It also saves $960/year minus about $50 for a good pooper scooper and bags that I am going to buy. The guy who called and handled my cancellation was absolutely great and super nice!

I contacted Steri-Clean based on positive reviews from other areas, believing I would receive the…read moresame level of professionalism. I even told them up front that I often write reviews, and that if they did excellent work, I would gladly write one for them. Unfortunately, my experience with the Westminster, MD location was deeply disappointing and troubling. The job was to clean out a basement, and I was assured--repeatedly--that nothing would be removed without documentation and without my approval. That promise was broken on the very first day. A large under-bed locking bin full of sports cards disappeared immediately. Three family members had seen that bin earlier the same day, and three Steri-Clean workers were present at the time it went missing. For the rest of the week, the team insisted the cards would "turn up" after they were gone. They never did. Additionally, my late father's curated rock and antiquities collection--kept in a special container he built--was at risk. A team member was overheard saying, "There's a bunch of pretty rocks over here. Do you want any?" This was extremely inappropriate and alarming, especially considering how personal and irreplaceable those items are. Despite being told that staff were honest and would not take items without documentation, the opposite occurred on day one. Throughout the week, more red flags appeared. Items that were supposed to stay for our chosen donation destination (Habitat for Humanity, where we've donated before) were taken by Steri-Clean instead--even though I explicitly told multiple staff members that we intended to take the donations ourselves. According to the signed agreement, this should never have happened without our consent. The contract also states that drawers and closets would only be opened at the client's request. That guideline was not followed. Regarding quality of work, I was told they would return Monday to broom-sweep the basement, spray the walls, and vacuum the dining room. Instead, the dining room was only partially vacuumed. A shelving unit was never moved, and bins were left piled where they were. The job was incomplete. There were also concerning organizational issues. For example, black bags were designated for trash and clear for "keep," while donations were to be marked separately. Yet I found a black trash bag filled with many glass items and multiple black pens--items that should never have been thrown away. Even the team leader said, "Where are my black pens? I had them all and now they're gone." I found them in the trash. This kind of error makes it virtually impossible to trust that staff are handling clients' belongings appropriately. For reference, where similar services are often estimated at $2,000-$4,000, I was charged $7,000 (minus a $700 veteran discount). For that price, I expected professionalism, honesty, and supervision--not missing property, inconsistent communication, or careless handling of belongings. As someone who has been a director for 30 years, I believe the core issue is a lack of oversight. All team members appeared to be friends, with no designated supervisor to ensure standards, ethics, or accountability. A business like this must have at least one neutral overseer on site at all times--someone who is not socially entangled with the crew and who can ensure that every part of the job is completed correctly and ethically. Without strong supervision, shortcuts are taken, monitoring falters, and clients' trust is violated. I cannot recommend this location of Steri-Clean. The experience left me doubting the honesty, reliability, and leadership of the team. For a service that enters private homes and handles personal property, these issues are unacceptable.

I worked with a Maryland franchise owner, Carol Schaubhut and her team. I needed a major cleaning…read moreout of my house. It was so hard to make the call for assistance. From the very beginning, I received professional advice and thoughtful, non-judgmental reassurance. The team that came to my house was diligent, professional, thorough, and really understood parts of the process I had never considered and provided appropriate guidance. They knew how stressful this project was for me and were unfailingly kind. I wholeheartedly recommend Ms. Schaubhut's Steri-Clean services. Linden L. Montgomery County Maryland

Service is not worth the money. Had them come once a week, but their inspection/clean-up of the…read moreyard was brief and not very thorough. Immediately after service, I would find multiple missed spots that were easily visible if someone actually inspected the entire yard. Raised concerns on a couple of occasions and service never improved.

We had ok service for the better part of a year. Then the person stopped showing up. They didn't…read moreshow up for 5 weeks. I called the company 6 or 7 times. Last time I cancelled and asked for a refund. Crap company and crap service.