Prompt response! Professional and efficient and friendly service. Fair and affordable pricing and…read morecleaned up well the work space, discarding properly the trash. We were Very satisfied!!

From the owner: Anything residential. Small commercial jobs, service calls, breaker box- service upgrades, power…read morepoles, back up generators, car chargers, battery back up integration (whole house or just areas of concern), security cameras, alarm systems (with or with out monthly service fees. Never any contracts). Wet location -docks, boat lifts,etc . Interior/exterior lighting design or upgrades. Low voltage, landscape lighting, property/parameter sensors (motion, heat image sensors), smart home integration ( voice activate anything, set unlimited schedules for almost anything,) Google home, Alexa, Home assistant or create your own local assistant

What a disaster! I asked to be put in a monthly deduction from checking account. gave all my info…read moreto the rep. Well, several weeks pass and I try to access my system through the app. Access denied! I call cpi and was told closed due to non payment. huh? I took care of autopay weeks ago. charging me late fees and threatening me with collections. Not to mention the issues I had with them from the get go.I spent hours of wasted time on the phone with unprofessional reps who couldn't tie their own shoes. They are a shrewd team of crooks. please don't entertain the thought of dealing with thieves. unscrupulous business practices. worse I've ever seen

I find it despicable that CPI Security Systems, based out of Columbia, SC would employ sales reps…read moresuch as Jason Gaines and Eric Smith who would LIE and DECEIVE uniformed service members into contracts. Specifically, Eric Smith informed myself and others that CPI Security was running promotions to NOT mandate contract timelines (such as signing up for 39 mos, 48 mos, 60 mos... etc..) only for the company to inform the member "Well that is untrue but it's too late, you're under contract." Additionally, both sales reps informed me that "Uniformed Members who get put on official assignment out of the area can cancel their contract at no cost." That was also A LIE! And to follow it up, when I call to cancel service that I've had at TWO.. not one, but TWO residences, I'm given a different "buyout" amount, if you will, by 4..... FOUR different customer service representatives who all had different "contract requirements" they claim I was under. What in the hell kind of company would LIE TO THE FACES of service members, and then hold steady on those lies and then be so inept at running the day to day operations that their own billing and customer service agents are not anywhere on the same page when it comes to rectifying any situations? If this company cannot even get simple billing and information right, why on earth would anyone hire them to protect their homes via their security services? This company acts as if it your best friend until you don't agree or simply wish to move on in your life at which point they will throw you under the bus and cover up any lies or misinformation that was passed to you. CPI Columbia, SC should be ashamed at how their branch is being run and again, to the sales reps Jason Gaines and Eric Smith, shame on you for pushing lies and taking advantage of service members who YOU KNOW AND WERE TOLD cannot be locked into any contractual agreements as our families are uprooted and moved throughout the country on a consistent basis. And to whoever oversees the entire billing and customer service departments, your employees do not communicate, do not understand and remedial training should be conducted immediately due to their constant display of miscommunication and unacceptable service levels.

We were promised a new doorbell camera and the guy that installed our system was so rushed and…read moredidn't switch out our doorbell camera. Lately we have been having problems and called PHT to report the issues (not able to talk thru camera/bad connections/not being notified if doorbell rings). The lady at PHT stated it was sold to another company and that it's no longer their problem. She also advised me that the tech that installed our system noted in their system he replaced the doorbell camera (which is a lie). She said I would have to prove he's lying! I would NEVER recommend this company.

This by far is on of the worst companies out there. Buyer beware!!! if you are considering them…read morecontact me at 803 216 5464. I am not a competing technologies company. I am a dissatisfied customer. Unreliable service, unprofessional customer service reps and a detached VP of operations who has no control over personnel. The only concern of this company is to such your wallet dry. BUYER BEWARE!!!!

Expert, personalized service! Chuck Rich and his team are…read moreresponsive and professional. They really know the security field and can customize a plan for even challenging properties. They have secured two homes for us and we are very pleased.

I first approached David about installing a new security lock on our office building about 2 months…read moreago. He was very helpful and knowledgeable about the numerous different systems we could try out. Very quick on the ball to get back with any estimates or information I requested. Unfortunately I had gotten swamped in work at this time and l lost contact with David. About 2 months had passed and when I reached out to him again it was like nothing ever changed and we had just spoken yesterday. He remembered exactly what we agreed upon and even had the parts needed to install our system within 2 days. I don't remember the name of the technician who came out to install the lock but they were very professional and friendly. He answered all of my "dumb" questions I had with a smile and installed our system easily within about 2 hours. I would highly recommend these guys for any of your locksmith needs.

From the owner: Welcome to Palmetto Safe and LockPalmetto Safe & Lock - A Model of ExcellenceWe strive to make all…read moreour customers happy, if for any reason they're not, we encourage them to tell us what we can do to resolve any issues and leave them with a good experience and quality product.