Often I stop by here for a cherry coke cream slush after my grocery shopping. I hadn't been in a few months and decided to try ordering my drink through their app. Bad choice.
I ordered a small fry and my drink. App told me to park so I did. I waited for 10 minutes and no one came out, the speakers were broken on the menu board, so I decided to pull in to the drive thru. I get to the menu and no one answers. I call out twice, asking if anyone was there...silence.
Meanwhile there are cars in front of me and behind me, so I just pull on ahead to the window. As I was trying to inform the cashier of my mobile order she rudely interrupted me, I have a speech impediment so this happens often, smirks and smugly says to me that I jumped the line and I'd have to go back through to order. Uh no ma'am. I let her know that I had a mobile order and had waited for 10 minutes to no avail, then was ignored at the drive thru speaker. A coworker behind her let me know my order was right there, to which she apologized about the mess up.
My fries were cold and all the ice in my drink had melted. They need to get it together at this location, better training, competent staff, maybe take a page from whatever the closest McDonald's is doing as they are always on point. That was my last time going to that sonic location, anyone reading this just know that you may have bad service too if you go. There are better fast food joints in town that will treat you better. It's not worth it! read more