I ordered online from Sonic Drive-In expecting a quick and easy pickup, but the whole experience was a mess. When I arrived, they had me park in stall #1 because my order supposedly wasn't ready yet. That would've been fine, except they completely forgot about me. I sat there waiting and waiting no updates, no food, until I finally had to call them myself just to remind them I was there. In total, it took about 40 minutes to get my order. For fast food, that's just ridiculous. To make things worse, when the food finally came out, everything was cold. On top of that, they forgot multiple toppings and sauces, which just made the whole meal even more disappointing. After spending around $60, you expect at least decent quality and service, but this was nowhere close. Customer service was terrible, the wait time was unacceptable, and the food quality didn't match what was ordered. Overall, a really frustrating and unfair experience. Definitely not what you expect when choosing fast food for convenience. read more

My favorite item here is the chili cheese tots. I tried the toffee croissant bites and they are trash. Hollow and lacks flavor. Tastes nothing like toffee. Also, they take FOREVER to bring out your food when you order on the app. People in the drive through were ordering and leaving before me, while I sat for long periods of time, waiting on my order. It's absolutely ridiculous! read more

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When Sonic came to Rialto I never had the opportunity to eat here before because they just weren't in the vicinity. However, since they came to Rialto this is one of our go to spots. They always bring the food out fresh/ made to order. The staff is young friendly and professional. Tonight we had our go to's chicken bites and mozzarella sticks again they didn't disappoint. Sonic's is solid and their smash burger is fire. read more

Sonic had me hooked while they had tha All American Smash Burger Combo 4 $6! Tha burger wuz decent & I enjoyed it wit Tots but, now that price has gone frum $6 2 $12 I have no reason or interest 2 go back. read more

Horrible no staff Over worked staff long wait Food is ok I feel horrible for staff Long lines and dirty restroom read more

Waste of $40!!!!! Food was horrible! Burger was soggy. Chicken sandwich was soggy. Tater tots were soft. Will not be going back

I had one of the worst fast-food experiences I've had in a long time. I arrived around 3:30 PM and didn't leave until about 4:20 PM--for a CORNDOG and fries. That is completely unacceptable, especially for a fast-food restaurant. Even after waiting that long, my fries were still cold. While waiting, I saw multiple customers cancel their orders and leave, which says a lot. The staff inside were moving extremely slow, walking around casually, and even dancing around instead of focusing on getting orders out. This was during rush hour--there is no reason anyone should be acting like nothing matters when customers are waiting 30-40 minutes for basic items. It appeared there were only 2-3 staff members working, which is not their fault--but it IS management's responsibility to staff properly, especially during peak hours. Cold food, wrong orders, and excessive wait times are a direct reflection of leadership and operations, not just the front-line workers. This location needs serious changes--better staffing, better supervision, and better urgency during rush hours. Hiring additional staff and redirecting workflows would save this business from losing customers. No one should be waiting half an hour for fast food, especially when the food is still wrong and cold. I hope the owner or director sees this, because this location needs professional intervention ASAP. read more

I love LOVE how I ask for extra topping and they ALWAYS DISAPPOINT!!! I don't know if they don't pay attention when we are ordering. I asked for extra topping on BOTH my blasts for they can repeat it back to me and confirm my order to get disappointed. On top of that extra topping is not free. I pay .80 cents for extra topping to have none added to my ice cream. I'm pretty much getting robbed of .80 cents to have NOTHING ADDED. This place is trash!!! If I could give zero stars I would!! This is why I don't bother coming here anymore. Sonic you need to re-train your employees and get ones that pay attention. read more

Sonic Drive-In - SONIC Blasts with EXTRA OREOS. LIKE WHERE??? - Burgers Near Me - Rialto, California

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When I read the low reviews of this location I still wanted to try this place for the first time! My Phone ate first taking snap shots of the outdoor drive-in sheds, as well as indoor dine-in area. Too bad servers don't roller skates at this location to your car. Several Drive-In stalls with Menu order board can be used if not ordering from the App. If doing online order for pick up, a Sonic carhop brings your order to the stall where you parked. I had a different experience today compared to the other reviewers. We chose the dine -in style for today. Stellar service at the counter, friendly and very professional approach to all customers. An older couple came in and asked for a Senior Discount but staff said only military discount. Seeing I guess the disappointment of the customer, the staff was just kind enough to give a discount in one item from their order. Staff was so nice who pleased her customer by a simple gesture of allowing this one time discount!! Now that's what I can call excellent customer service!!! I ordered the SUPER SONIC Bacon Double CheeseBurger. The burger meat was savory and tenderly fresh with every bite. The meat remained inside the bun unlike other burgers, they weren't coming out of the bun. I still wanted to try their shakes which a friend was raving about. read more

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I asked for whip cream on both can you tell me why one has a spit of whip while the other has extra, like what made them only put a spit on one of them, makes no sense. I don't get it these fast food places pay them more than enough nowadays for them to still be messing up and doing stupid orders. read more

Sonic Drive-In - Burgers Near Me - Rialto, California

Waited for over 20 mins to get our food, literally was at the window and employee forgot our fries, had to wait a bit more... $1 extra for jalapeños which the fee is fine but $1 for 3 slices!? That's just ridiculous when you're paying $40 for 3 combos, I get inflation but $1 for 3 slices come on now at least make it 3 full jalapeños or lower the price lol. It's our first time, seems like it might be the last. read more

Sonic Drive-In - 3 jalapeños for $1 Really!? - Burgers Near Me - Rialto, California

Employees will all sit in the dining area and hang out while line is full of cars. They will be using their phones and texting, recording themselves, taking selfies etc, and you can see them clearly doing this if you're even 3 cars behind the main window. Service has been terrible since the day it opened like what more than 4 years ago??? Owner and managers are clowns for hiring these people. Convinced it's money laundering. Somehow every sonic I've ever been to has terrible terrible service but this one is sitting at worst one yet. Please don't reply to me manager or owner we know you don't actually care with the amount of years you've had to make even a single change. read more

Horrible customer service. Very slow, forget things. I feel bad but it's horrible Never going back just a sad place. read more

Clearly the manager/owner doesn't give a **** about this location. Wait times are terrible. Speaker at the drive thru has yet to be fixed You have to repeat your order multiple times for it to be understood by the person working the window. Seriously, WTF Sonic read more

The good is that they sell really delicious sonic blast the bad is going through drive-through. You may sit there for about 20 minutes just for someone to answer to take your order. read more

Sonic Drive-In - Drive thru - Burgers Near Me - Rialto, California

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Waited 30 minutes in a stall for an online order. Checked in with employee and was forgotten about. Had to check in once more only to wait 10 more minutes for our food and drinks that were soggy and melted down. It was as if they had been sitting there. I checked in at 5:08 and didn't get my food until 5:45. My slushes were so melted down, I couldn't drink them. I was looking forward to having a great experience but have been let down. How can we make this right? read more

We bought a large and they gave us a spread out small. And the burrito wasn't fully wrapped But it was still good Just disappointed that they didn't give us what we paid for. read more

Sonic Drive-In - Ultimate Meat & Cheese Breakfast burrito - Burgers Near Me - Rialto, California

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Pedi un domicilio por DoorDash hace más de 2 horas se supone que es un fast food pero ni siquiera responde el restaurante para saber el estado de el pedido!' NO ORDENEN AQUÍ! No recomiendo su service Me gusta sonic de vez en cuando pero me desanima cada vez más a ir a esta cadena de "fast food" read more

If I could give it 0/100 I would it just doesn't make any sense for a "fast food" to take a hr to bring 2 drinks out bro like am I at a restaurant or fast food place read more

Hire staff!!!!!!!! Horrible service! Waiting 30 minutes for 2 drinks and a bag of ice. SMH

Haven't been into one of this places in a very long time. Not crowded at all (so quiet) makes it an enjoyable sit down meal. Warm reception by staff. Either dine in or order from covered parking stalls. There's also drive thru window. We asked if they still do on skate ( as shown on poster) delivery to the sheds and was told it's now optional. Would be cool to see them do it again. I like the soft and fluffy batter of the corn dog. Good chili dog. Dog not too salty and chili not too strong. Soft bun (lightly toasted) and meat patty (not dry) of cheese burger makes an easy bite every time. Tots crunchy on the outside but still soft inside. Mozzarella sticks crunchy but a little too hard for me. Location is on 1060 Renaissance Parkway south of 210 freeway and east of Ayala drive. read more

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Mya has such a great personality. Love her customer service and patience with customers.

I went to the drive-thru at this location earlier around 7:30. It seems as thought the woman working was having a hard time hearing me and I repeatedly said "can I have a minute please." She ended up ignoring me while I waited in line at the speaker for about 6 minutes until I finally decided to drive up to the window. When I drove up, she continued to ignore me and I had to flag a worker down and ask if the window is working properly. The woman opened the window only to give me a rushed response saying "fine, but I'm helping the people behind you first." We waited a few more minutes before leaving the drive thru. The serve was completely rude (and I've worked multiple fast food/retail jobs) and uncalled for. (We ended up going to Jack in The Box instead.) read more

Isabella treated us great. Would highly recommend. The food was great as well. The area was clean.

I just want to thank my girl Ariana from sonic she always do a great job every time she sees me she already knows what I want and not only that she always ask how my day going and what she can do to make it better. Ariana is truly great with her costumers and the only reason why I keep going back is because of her sonic needs to make some steps and promote her but make sure she stays there. Ariana is just awesome and they are lucky to have her. read more

I recently visited this Sonic and order two corn dogs and jalapeño poppers. No combos, no special drinks. Took around 30 minutes to arrive. To stall 1. While 4-5 cars that ordered after me in the drive-thru got there orders before me. super inconvenient will not be coming back to this understaffed location. read more

I was just sitting at the drive thru waiting for about 10 minutes and no one came to the window and it closes till 1 am and seems as if they were hiding out. Tried calling twice and no one picked up either. read more

No Bueno! Nothing is good here, not even the drinks. I have no idea how they stay open. It's complete trash! read more

Just waited a 1/2 an hour for drinks and a pretzel. Was told the order printed a stall number I wasn't at despite the stall I correctly entered displaying my name. The least you could do is own up to it... read more

It was a sad experience. This place is so understaffed. The poor workers are running around, trying to take care of the customers. You can see the stress in their face trying to do the best they can. Dining room dirty. I will not be coming back here. The only good thing I can say is the workers were very polite and helpful. They just need help. read more

Really fun and tasty food. It's in a great location. Even though the service is slow, I don't mind.

Worst experience I've ever had at a fast food restaurant. I ordered two smoothies online and went through the drive-through. I ended up waiting 30 minutes with only one car ahead of me. Ten of those minutes were at the window because they had not even started our order. There were several workers but only one making drinks, and they still gave us one wrong drink. It tasted terrible. Overall, the entire experience was awful. read more

I made a mistake n ordered chili hotdogs instead of double bacon cheeseburger n crispy fries when my order came i told the I thought I had ordered # 5 the young lady had no problem bringing us a what i thought i had ordered a #5 this was my first time here the food is delicious n my fries were crispy and they were nice and didn't have a bad attitude about i told the youg guy sorry about that he said no worries the food is great cant wait to try other food on the menu great prices too read more

Only been to sonic once ever and the time I go to place an order they tell me they don't accept Apple Pay there was no sign on the drive thru menu or anywhere. I'm pretty shocked that they don't accept any form of virtual pay since that's all I had at that time. Even the smallest business accept Apple Pay. Can't review the food since I never got it haha. read more

First time trying sonic never again waited for more then an hour and it was empty food is not the best read more

Sonic Drive-In - Order was wrong - Burgers Near Me - Rialto, California

Lady at drive thru register with fake eyebrows took the wrong order. When food was ready she forgot the ice cream didn't apologize made us wait for 5 more minutes. Did not take the order correctly, every time we come down it's always the same. Absolutely no standards Very rude Cold ahhh fries and mozzarella sticks read more

Service here is terrible, not only did me and my husband wait for a whole hour in the stalls but they also got my order wrong. I have never had this type of negative service before, if I had to rank how bad a restaurant service was, Sonic would take the cake. Management is just as bad. Someone has to fire everyone and start over, this is ridiculous. This isn't the first time and I doubt this only has happened to me. Fix this!!!! read more

It is what it is. We came around here around 10 PM and the parking order was closed. So no cool waitresses coming out in roller skates, but makes sense especially with cold and windy it was. Instead we had to go through the drive thru line and the order voice box was super static-y with horrible audio quality. Imagine screaming into a blender while it's making smoothies out of metal kitchen utensils. It was so bad we had to park the car, get out, and yell into the box... We ended up getting the cherry and cranberry limeades. The soft crushed ice was nice, but even with mixing, both drinks were disgustingly sweet and syrupy. I generally only go to Sonic for their super cheap Halloween corn dogs, so maybe I just gotta do that again. read more

Sonic Drive-In - Large drink - Burgers Near Me - Rialto, California

We decided to try this place for the first time. We ordered two simple burgers one regular and the other with no pickles and extra onions, Obviously they got it wrong both with pickles. I went back to fix the order and they managed to give me the burger but unfortunately i couldn't taste the onions in the burger. Anyway just to put that out there read more

Pulled up to this location at 11:51 and was told "we are closed now, we just took our last customer". I wasn't even asked what I wanted, just flat out told NO! So your too busy (with two cars in the drive thru) to make two drinks? Poor customer service!! read more