I frequent the Atlantic Ave. location in Raleigh & most times service is pretty good but on National Hamburger Day I purchased a #2 cheese burger (just the burger) but later to discover my debit card was incorrectly charged. Nevertheless, I went online to commented to corporate and was extremely pleased w/their customer service. Within 24 hours I received an email for their corporate office along w/a phone call from Ronnie (DM) which referred me to Donathan (GM) of this location. He was genuinely kind & empathetic for the incident. I was somewhat surprised to experience such customer service. Nowadays, in restaurant business & retail there is no customer service you get what you get. I will continue to patronize this location per it is convenient to my office for lunch. I love the specials they offer during the week along with 1/2 price drinks during happy hour as well as the great customer service. Can't wait until the APP is available. Thanks Sonic for your employees caring about their customers...... read more

Had one of the worst experiences here. The service was absolutely terrible. We placed a mobile order and ended up waiting over an hour for our order which not to mention was TWO DRINKS. What made it even more frustrating was seeing the car next to us go up to the window, only to be told that they were only accepting drive-thru orders. If mobile orders aren't being fulfilled, customers should be informed instead of being left waiting. Completely unacceptable experience and extremely disappointing service. The drinks were watered down so we went to the Holly springs location to get them made again. Should've went to that location to begin with. Will be calling corporate. Highly DO NOT recommend this location. Would honestly give it 0 stars if possible. read more

Sonic Drive-In - Drive thru line - Burgers Near Me - Raleigh, North Carolina

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Definitely a hit or miss. I rarely go here because of this. One time picking up a DoorDash I was sitting for over ten mins just for them to forget to bring me out their order now it's cold. Today going there confirmed I won't be back. I sat at the speaker for a total of 30 mins. The person in front of me didn't get to order for like 15 minutes then I spent another 15 at the speaker myself just for them to wave me up to the window.. I asked what was wrong with the speaker and he said it didn't beep when I pulled up so they didn't know but clearly you had to know because you guys looked at my car at the speaker multiple times.. people were getting out their cars to order because the stalls nobody was answering .. multiple employees were there . Sanitation rating being a 92.5 .. no thanks. Also the window person just wasn't listening, anyways two small root beer floats, cheese fry and onion ring was 18 until I told him double check that order then it was 11.. whole order was pathetic I mean look at it read more

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Bald head guy didn't take my order properly and he didn't let me finish my order. I had to go to the window to get my second order. He then proceeds to give me my change back and I find out he gave me the wrong change. Then when I get my drinks and food, I was missing one more drink and I almost drove away without it. Food was good overall but I do NOT want to come back to this place. read more

Food is okay, service was okay, kinda messed up so much times but it's okay, lowkey just making this review to get my "badge" thingy but might as well tell you my experience read more

I had bad customer service when ordering. She wasnt knowledgeable about the flavors and overall it was just a very poor experience

You're cold coffee bourbon drink really sucks should have never went with it it's a waste and it isn't all that great

Every time i come to the Atlantic avenue sonic, they have the LONGEST wait time and the worst customer service. I'm going to stop coming here because they need to get it together!! read more

Awful customer service this morning.. place an order via the app and waited 30 minutes before requesting a refund . The GM/Owner/person in charge Debbie F. told me she had an unexpected visit from corporate for an audit? There is no excuse for a 30-minute wait so early in the AM? read more

Sonic Drive-In - The menu. - Burgers Near Me - Raleigh, North Carolina

This Sonic is horrible. Several drive-in screens were completely dead and I waited over ten minutes at another without any employees coming up or my even being allowed to order. I also waited several minutes in the drive-through line with nobody responding to my repeated greetings. I also saw employees bustling about and other people being served, so I'm not sure what their issue was. read more

Insanity is doing the same thing over and over and expecting a different result. I figured I'd give this place a try again. I'm surprised management hasn't looked into this location more. 30 min before someone from the inside answers the drive through. Absolutely horrible service and always get the order wrong. read more

The lowdown: Not sure if this was a bad day, a new employee, or what, but I ordered 3 things: grilled cheese, mozzarella sticks and a diet Dr.Pepper. only one thing came out correctly, the grilled cheese. I tried this sonic because it's near my work AND I get a Yelp kick back! (Woot woot) I have to admit that I was disappointed. I love the sonic in Rolesville and Wake Forest( off stadium Dr). However, for some reason, this one on Atlantic couldn't get it right. They forgot my marinara sauce for my mozzarella sticks, and at first didn't even give me my drink. I will def try again because I love Sonic and of course that kick-back. I certainly hope this was a freak thing today. Will update after I go back! read more

Literally the worst sonic I have ever been to and I am a huge sonic fan so I've been to a bunch. Employees are extremely rude too. If I could give it zero stars I would. read more

Going to Sonic usually entails a 30+ minute wait before getting your food, but I got my food quickly, and hot! People were nice, food was decent, and all-together one of my better visits. read more

Ordered on the app and it was ready when I arrived, but they weren't busy when I was there. Everything tasted good. No complaints.

You can't successfully put in an order at this location. Save the time and money and go across the street to chargrill. The employees are rude, don't care and most the time don't even respond when you push the button to order. read more

I have been to this @SonicDriveIn several times, as there only a couple in Raleigh. Sometimes the carhop will even come out on roller skates here. Make sure that you sign up for their email club, as they frequently have specials, and coupons. I like their burgers, fries, tots, dogs, and slushes, but their shakes are not as great as Cook Out in my opinion. You can either dine-in your car, go through the drive-thru, or sit under the covered area to order, and enjoy your food at this location. They even have free Wi-Fi here. #393 read more

I thought for sure the rating was incorrect so I drove the 15 minutes. It is absolutely accurate. After a painful maybe seven minutes trying to put in an order for a number six adding chili cheese to the fries, asking if I could add a sundae with a small up charge, being told yes and then seeing it was in fact full price the person accidentally deleted my entire order and we had to start over. They didn't remember one single thing and also ask questions about things I had never mentioned like did I want tater tots this time. No. We have just discussed chili cheese fries at least three times in the past 5 minutes. This was painful. The kind of interaction where the person on the other end makes it absolutely clear they don't give one crap about even acknowledging the interaction being weird. Never again. I'll drive over to NC State or up to Wake Forest if I'm ever this desperate again. read more

I caught food poisoning from y'all. The worse sonic I've ever been to. Every time I go there it only gets worse but never again because y'all lack customer service and can't cook. read more

Pushed the button to order and nothing happened. Then I waited a really long time in the drive through just to pick up an order that was already cold. I don't know what's worse...the food or the lack of caring from the employees. read more

I have to give Sonic credit for making things right. I received a call from a manager by the name of Wyatt who offered to replace my meal and I took the offer and my entire meal was replaced. I really appreciate them reaching out to make things right. Thanks Sonic read more

This location seemed out of date. The parking spaces were really tight. The waitress could barely hand us our food. The card reader was not working and the young lady had to go back in and swipe the card which took a while. The order was two big scoop ice cream sundaes and a order of hotdogs for my other half. More than likely will not come back to this location. read more

Sonic Drive-In - Burgers Near Me - Raleigh, North Carolina

Everytime I come into the drive thru, which is usually after 9 due to my work hours, it takes 30 mins to an hour to get my food. And this isn't just a once in a while thing, it's every night. read more

The worst food I have ever encountered at a fast food restaurant. They serve old hamburger meat and mozzarella sticks are half cooked. The tea is even old and sour. I would not recommend this place to anyone. Bad for business.... read more

I placed an order via the app at 3:32 PM for a 3:40 pickup. I arrived at 3:40, checked in and the app informed me that my shake was on the way. 5 minutes went by, then 10 and then 15 so I finally pressed the red button to ask about my shake and they claim it never showed up on their end. When the carhop finally brought me my shake, I asked to speak to a manager, waited 10 minutes for the manager to come out and they never showed their face. This is the last time this sonic gets my business as this isn't the first time it has happened. read more

Sonic Drive-In is a novel idea, but the service and food on Atlantic Ave are terrible. There appeared to be only one person working while three others were standing around talking. She was taking orders inside and out. Although she was obviously new, she was polite. No one answered the intercom. I and the car ahead pulled forward to the window after having sat there for over 10 minutes without acknowledgment. After pulling forward, I still had to wait for at least 30 minutes to get my order. The footlong wasn't how I ordered. I was charged for two footlong combos even though I ordered only one. I figured I could eat the second later, so I did not make a fuss because, again, the young lady was new. The food was sloppy, and the onion rings and jalapeños bites were burnt and inedible. The lemonade and cherry drink was tart. It wasn't lemonade with a mix of cherry but cherry with a splash of lemonade. Customers left because they were tired of waiting. I asked if I should pull forward but was told no. The manager didn't care. He came out and talked to a person on the passenger's side and, after a while, actually got into the car. I called later to speak to a manager. The female manager apologized profusely and offered to remake my order. She asked if I could come before her shift ended at 1 on Saturday. I agreed. The male manager was on shift, and he was as rude and non caring as before. I showed him my receipt and told him what the female manager said about redoing the order. He barked the order to the cooks. Once again, the food was sloppy, the onion rings and jalapeños bites were burnt, and they forgot my drinks. I've eaten at Sonics before, and they have great food and good CS, but for some reason, this year, it has dropped terribly in both areas. read more

Just got home to find a sonic burger order on my front door that we did not order I checked for an address in Amazon there there was a name but none of my neighbors have that last name which means some poor soul is starving because you could not deliver a hamburger to an address I did try to call I tried calling both your locations on Atlantic Avenue and at the other place here in Raleigh no one would answer the phone which leads me to believe I could never trust you to make a burger and fries for me if you don't give a damn enough to pick up a phone I just wanted to let you know some poor soul didn't get his order so now he will be really pissed off with you I wanted to give you a chance to rescue your reputation with a customer. I tried calling several times but you wouldn't answer the damn phone. I called for thirty minutes. I tried calling your other location. Same deal. God you guys truly suck. No stars is my rating and this wasn't even my order. read more

Sonic Drive-In - Burgers Near Me - Raleigh, North Carolina

My cousin told me their breakfast sandwiches were delicious so i had to try them. I was very leery because Sonic fast food is just OK to me. Whenever I'm in the south I'm hitting up my favorite fast food spots like "bojangles or cracker barrel." However, kudos to Sonic for their slamming breakfast sandwiches. I had the sausage, egg and cheese and it was delicious!!!! The toasted buttery bread was on point and i think it was a bit better than my Bojangles biscuit sandwiches. Omg did i just say that! read more

Sonic Drive-In - Sausage, egg and cheese on a butter toasted bread. It was slamming!!! - Burgers Near Me - Raleigh, North Carolina

I actually enjoy their food but this specific location has butchered our order every time we have been here. Each of those mess ups include missing items, cheese on my burgers when we've been very clear about wanting no cheese on them, and didn't make their blasts properly. I normally try to be patient and understanding but as a pregnant woman with a severe craving for a sonic burger without cheese and it comes with it, it leads to a severe break down and depression which seems ridiculous but if you've ever been pregnant than you will understand what I mean. The people that work there are really nice but whoever's in the kitchen doesn't seem to actually look at the details of the tickets. read more

This sonic is a no. My burger was charred and super thin. They didn't even bother to cut the onions. I had chunks of onions in my burger. Usually sonic is pretty OK but not this one. read more

Excellent service. There is not a whole lot to say. The order was correct. Employee went out of his way to get additional condiments and was very kind about it. Order was correct. Tots could be crispier! read more

The food here is not the problem. They apparently have an issue with the Sonic App though. I've tried four different times to order Sonic burger combos online and through the app which were all declined because that location could not fulfill the items requested. Called to confirm they were not out of burgers, so I went there. It takes forever to get your food which is the whole reason I tried to order beforehand. Nostalgia isn't worth the hassle. There are too many other local places that serve similar food. read more

I love the happy hour 2-4pm and 1/2 slushies and floats after 8pm. You have to try the blackberry in a half and half tea. Incredible! They are a slow place so you go here you have to have patience because you need to check your food too. I also love BOGO on the milkshakes and make sure you sign up for the text message and you get free stuff on your birthday. A sample of there text promo Get 0.50 Vanilla Cake Cones TODAY @ SONIC! Mention 6/14 @ part' drive-ins. Limit 4. +Tax/addons. Redeem: https://mfon.us/rr2rswfdxw9 HELP/STOP call 8447887525 read more

I felt slightly famished so decided it would be a good day to get a glizzy. I pull up to sonic order my self a glizzy, to wait in anguish for 25 minutes just to get some sloppy glizz read more

Have visited this location on several occasions. Nothing really fantastic to say about it. I usually use the drive thru service because it seems to move much faster than the carhops. Today I was a little disappointed because the slushy machine was broken during happy hour. Still managed to get a hot dog and a half price drink. read more

Should be called "Struggle" instead of "Sonic." The people are nice but everytime I go, you would think they are calculating the distance from earth to the moon instead of making burgers fries and shakes. How hard can it be, people?! Maybe they need additional training. Are the registers down? It's always a struggle just to get a basic order from the drive thru. Fast food shouldn't take 20 minutes. Bless their hearts. I don't think this is even a peak time of day and the struggle is very real. read more

Sad sad excuse for there Double Stack Cheesebuger! Dry hardly any cheese and just overall disappointing! read more

Sonic Drive-In - Sad sad excuse for there Double Stack Cheesebuger! Dry hardly any cheese and just overall disappointing! - Burgers Near Me - Raleigh, North Carolina

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People are rude and service is slow. I waited a whole hour for cold food. The sonic buttons don't even work, don't waste your time.

Horrible customer service !!!!! Long waits rude clueless employees. I tried to order something they told me I had to order through the app. Downloaded the app and it wasn't even on the app. Why did I have to download an app just to order something... I'll never know. read more

I have been here 2 separate times and each time, the food was disgusting. Today, I ordered a tater tot with cheese (specifically mentioning SHREDDED CHEESE). The lady taking my order was rude, saying "Don't you mean cheese tots" over and over. When I get my food, the tater tots are so soggy they are inedible. They didn't have the right cheese, and being a pregnant women, that matters. Extremely awful location. If you want Sonic, I wouldn't waste your money here. I know I won't again. read more