This was, without question, the worst experience I've ever had at a Sonic Drive-In. We spent nearly $50 on our order, and almost nothing about it was right. The problems started the moment we received our food. One entire cheeseburger combo was missing. The crispy chicken sandwich was made incorrectly despite the order being clearly customized. Both frozen drinks were either made wrong or were so melted that they were overflowing out of the cups before we even left the stall. I politely informed an employee about the missing burger and incorrect sandwich. What should have been a simple fix turned into an absolute circus. It took three different employees, including the manager, and five separate trips between the restaurant and our car before they finally managed to get the order right. The most disappointing part wasn't even the mistakes--it was the attitude. The blonde female manager acted like I was inconveniencing her because they failed to make the order correctly. There was no apology, no urgency, and no concern whatsoever that we had already been waiting while the rest of our food sat getting cold. By the time everything was finally corrected, the burgers, tots, fries, mozzarella sticks, and chicken bites were cold, and the frozen drinks were completely melted. We essentially paid $50 for food that was no longer worth eating. The restaurant itself looked dirty and run-down, which unfortunately matched the level of service we received. Fast food isn't cheap anymore. When customers are spending this kind of money, the expectation is simply to receive the order they paid for and to be treated with basic respect when mistakes happen. This location failed on both counts. Sonic corporate seriously needs to take a hard look at this restaurant. The food quality, order accuracy, customer service, and management all need immediate attention. This location is damaging the Sonic brand, and unless something changes, I won't be returning. Avoid this Sonic if you value your time and your money. read more

Doesn't know how to make cherry limeades. Lines are too long. Hardly or no service at the drive in spaces.

APP is off line for this location, avoiding giving any deals. You find out when you get to the final online order phase. I like Sonic but this location is in pretty poor shape on the service. Tried going through drive through, since it was the only thing moving. Finally gave up. read more

Sonic Drive-In - Items not available to order on APP - Burgers Near Me - Pooler, Georgia

I know I shouldn't expect greatness from Sonic but to say I'm livid is an understatement. We waited 25 mins for a hot dog, burger and fries is one thing but for the fries to be so old and fried to a crisp to where I couldn't even bit into it ridiculous. And our food served cold! Don't eat here cause they sincerely give no s*** read more

Sonic at Pooler near the outlets is unfortunately not a good location. I try my best to write positive reviews and be gracious when it comes to the food industry, but this location is not good. Time and time again, they have long waits AT the mic just for their first sentence to be that they are out of ice cream. I have heard them say that they are out of ice cream 4 times and it will be hours before they even close. I hope this location gets better management, so that the associates can have the support to do well. read more

Everything LITERALLY EVERYTHING WAS TERRIBLE!! Terrible attitude food was wack fries were cold and hard as freak ..... and bro had an attitude for the beginning and taking a millions to get my food mind you there is a full staff over 8 people in there working but they just goofing around. Never Come Here GO TO CHICK-FIL-A read more

What a mess of a store. Sat in the drive thru at the ordering box for 15 minutes asked if anyone was there multiple times. Go to the window to see if anyone was even in the store. Sure was, three people just standing there talking while there was a line behind me waiting for someone to even just say hold please. Not to mention two workers sitting out side taking their sweet ass time on what I'm assuming is a break. Both just sat there and watched me and 5 other cars get no service. Ridiculous. This location progressively gets worse every time I try to come. read more

Please fire every single person that works at this location. Waited 30 minutes at the drive through just to be told "it doesn't work", then "oh were you trying to order?" as if me being in line is not reason enough. One of the employees was wearing a literal bonnet while cooking. Another employee was spending their sweet time on a break. Please get these people out of this location and hire others. This is absolutely insane and unacceptable, along with being a main reason why this area is having such issues with this location. read more

Service was horrible, took forever to get an order taken in a drive through. All of the kiosks "didn't work" and the lady working the drive through was incompetent checked what I ordered multiple times. No working ice cream machine and you wouldn't know other than a sign on the drive through. Food took forever to come out. Poor communication and an overall negative experience from one of my favorite places. I feel that this could be a great location if it is operated in a more efficient manner. I hope the establishment upgrades the efficiency of the experience for all. I will not be coming back. read more

We were in the mood for sonic one evening, so we placed a mobile order and headed to the drive-through. Once we arrived we checked in on the app, and fairly quickly our order was delivered. This was a Saturday evening and plenty of stalls were open and available for cars to pull in/order. We took our food home since we had ordered for a couple of people who didn't join us for the car ride. We had made several customizations to our order, and everything was correct! That's always a plus in my book! And they put plenty of extra condiments on our bag. When in the area, I would definitely stop here again. read more

See all

45 minutes (and counting) for 3 drinks. I feel bad for the one person working, but if the online reviews are saying how bad it is... maybe corporate should pull this franchise entirely. read more

Food is always fresh. Well worth the wait. The workers are always nice as well. My favorite is the cookie dough blast.

They didn't even have my 3 drink order ready then on top of that I had to go through the drive thru and they STILLLLL never came to the speaker I had to contact customer service for a refund. Don't come to this raggedy ass slow ass location. Even the workers slow read more

Visiting from California, we wanted a sweet treat, we were rushed at the drive thru and when we got to the window they handed us a milkshake with ice cream all over the outside of the cup, they offered no concern nor resolution. The milkshake tasted like plain old milk, my son's chicken tenders were not thoroughly cooked, totally disappointed and utterly disgusted. A waste of money. read more

I am sitting here in one of the stall waiting to place my order. Nobody is answering the buzzer Press the red button it said. 10mins went by, no answer. Is this what these stall are made for? What a waste! Never will be back to this location; SAV GA See a guy comes out on his phone With a headset on his head too how about some customer service here please! Don't waste your time here, worst Sonic ever! read more

Growing up in the province of Quebec which is the only province in Canada that is officially French, I grew up knowing maybe two handfuls of American chain restaurants. In Quebec, there are language laws to protect the preservation of the French language and when any company wants to enter the Quebec market, they have to translate all of their marketing materials, labeling, menus, etc. to French. So, this can be a hurdle for most and some just don't make it into Quebec for whatever reason. So, once I got married and moved over to the States, there were restaurants that my husband and friends were telling me about that I had never heard of before. Sonic Drive-In (SDI) was one such place. I had gone grocery shopping with a friend and we had already gotten in the car to drive back home, when we both agreed that we could use a little something to munch on. I had not had lunch and it's a funny thing, but you spend an hour and $100 on groceries and then you've lost all inspiration to cook. Well, as we are driving and about to approach the exit to the highway, she suggests SDI as it was coming up and on the same side of the road. Uh, ok. Sure? Why not, I guess. I had never been and I was bound to try it one day. That moment was a good time as any. - Set Up - As the name suggests, it's a drive-IN! I didn't know it was actually a drive-IN! You park like you would any parking lot and then having menus posted by the driver seat was pretty sweet! Every parking spot has menus! I didn't get the same order fright as I normally do when you go through a drive-THRU! haha. We could take our time reading the menu and believe me, I did. I always like to know ALL my options LOL! Then they bring the food to your car! Oh, ok! Thank you?! Well how about that?! I really liked the set up. Can you tell? - TLC - Whoever was behind the mic was pretty patient while I read the entire menu and the guys who brought the food out were nice. We needed a few more things like extra napkins and things and he went back in to get them for us. - Eats / Refreshments - Now onto why I have your attention... Chocolate milkshake - I have heard of SDI's famous pellet ice. The kind people like to chew, but I didn't have it in its original form. I'm assuming that they make their milkshakes with the ice, because I sucked up a few chunks that were not blended, but had that chewy texture. It was fine. The only thing I didn't like was the Whipped Topping. I LOVE Whipped CREAM and there's such a major difference between the two. My husband and I argue about this all the time. He loves Cool Whip and I can't stand it. Well, the whipped topping tasted like Cool Whip, so thumbs down on that from me, but no big deal. I just stopped drinking it once the whipped topping got to the bottom. The milkshake itself was fine. Coney Chili Hot Dog - In terms of flavor, it was the typical chili produced for chain restaurants. It wasn't my favorite, but the whole thing was made to order and tasted fresh so it served its purpose of providing a quick snack. All in all, I love the set up. Did I mention that yet?! Haha. I didn't feel as stressed when ordering so that was nice. Food? It's alright. I bet my kids would get a kick out of the set up! I just wouldn't want them to eat it in the car! LOL read more

See all

If I could rate one star I would . Worst service ever !!! Waited 10 minutes just for my food to be burned and fries cold. The hotdog was turned upside down and straight up burned . Tasted horrible read more

Sonic Drive-In - Burned Beef Hot Dog - Burgers Near Me - Pooler, Georgia

Very slow service took over an hour to get food. Not to mention food was cold and all drinks with ice were melted.

Outside dining only. The employees are sitting outside laughing at the customers, especially the chick with the pink hair and the manager. Place is dirty, service is horrible, food was just ok. Never again! read more

If you're looking to wait in the drive thru for 20 min for warm drinks this place is a must. The outside of this Sonic is run down but figured the drinks would be ok. Waited in line for 20 min to get 4 cherry limeaids. Finally received the drinks and all four were warm. Pulled around to the order board and asked for a cup of ice and was told they didn't have ice. When I asked for a refund I was told to get back in line for the drive thru. Wasted 20 minutes of our time and $8. read more

This has been the best service every received from a fast food restaurant. Jack is who served us and he was absolutely amazing. he was so kind and had the best manners. His parents and manager should be so proud! read more

We just got ice cream. It was good and served quickly. Nothing special was fine. Nuttin to write home about

This place is horrible. The service is extremely slow (waited 30 minutes in the line). I would have gone somewhere else but at this point we were committed. The place is super ran down and it smells bad at the order point. They need to do some major update to this place and hire people! read more

Good afternoon, I used to work for this company at this location. One of the managers wears house slippers instead of non-slip shoes, the whole inside is a wreck. When you are in the drive-thru, the bushes have overgrown to where you are unable to see part of the menu board. I used to love working here, but I also felt I was being taken advantage of by some of the team members who constantly asked me for money. To top that off, there are bugs in the establishment. I do not know when the last time the pest control was there and the lawn care took care of the overgrown bushes. Also, the monitors inside do not work that well, which is why your food and drinks take the longest to get out to you via drive-thru or stall. read more

We went through the drive through to grab some ice cream. Upon pulling up we were asked what we wanted from the person on the other end of the speaker. I told her that I needed a minute to look at the menu. She "said" just let me know when you're ready (but she didn't mean it). About 7 seconds later she asked again "what is your order?". Now feeling rushed, I started ordering. Every time I said an item she replied "is that it". She was very impatient and pushy. If you are thinking there was a long line behind me, there wasn't, it was just us. I would not return. read more

October 21, 2012 Sunday - lunch 12:00 PM 1 adult and kid Atmosphere - 5 stars Food - 5 stars Service - 5 stars Background - Where going to Chick-Fil-A but I forgot they are closed on Sundays. So we ended up across the street. Atmosphere - We sat on the tables instead of eating in our car. A little chill in the air but it felt good. Place was clean. I like that this one did not have the stand picnic tables; they were replaced with heavy metal chairs, much more comfortable. Food Appetizer - none Main Course - Went with number 1 combo. Hamburger and taters tots, the hamburger came in a tin foil bag but it is lined with paper so it is not an issue. Now they have Mello Yellow! Why to go Coke for getting that back into restaurants. Dessert - None Service - This location only hand one machine to order from in the seating area, it was dual sided so two people could order at the same time. You have to love that you can swipe your credit card right there. Future - If I am in the area I will go to this location, or any of their other locations. read more

Sonic Drive-In - their sign - Burgers Near Me - Pooler, Georgia

See all

So help me god if my cherry limeade doesn't have any cherries in it next time I am going to flip

My husband and I came here on Christmas Day. It was one of the only few places open in Pooler so we thought we would give it a try. We were blown away by how delicious everything was! Everything was so fresh and the service was excellent! They kept the drive thru moving the whole time despite it being busy. High five to the staff and management for having excellent service on a major holiday! read more

Rare to give a 5 star review for a fast food place, but here goes! This location of Sonic is just outstanding on all fronts. I've been several times now, and every time has been excellent. The employees seem happy and attentive; the drive thru folks are easy to understand, and the drive up people are cheerful and accommodating. Every one of them that I came in contact with had a real smile on his/her face - they were congenial and polite. Each one of them were in clean, spiffy uniforms; and they all projected a positive attitude. The food is always fresh, hot, and tasty - it would be great if more healthy options were offered, but you know? It IS a fast food place, where one goes to get yummy food and drinks that aren't necessarily on a health food regimen! Some of the best fast food ever, every time. And when one adds in the bonus of happy hour drinks, 1/2 price milkshakes after 8 pm, and promotions that are delicious & affordable - you just can't beat it! Great job, Sonic people in Pooler! read more

Guess I should have checked here first. Just a m&m blast.. the m&ms are stale.. and it's just not good. Wasted my money and not going back to even try to sort it out. They need to work on their hiring skills. Very disappointed.. read more

I don't get why everyone in Pooler loves sonic so much. I've given them two tries and both times the food was just pitiful. First time I had them I got a grilled chicken wrap. The tortilla was stuck to the wrapper and as soon as I got it away from the wrapper half the chicken fell out into the floor of my car. The half of the chicken that did not fall out was lukewarm and gross. I ended up throwing the whole thing away after one bite. This morning I got a BLT and it was basically a LT with one little strip of bacon in the middle. The people that work here are nice but the wait to go through the line is insane and the food is not worth the wait at all! read more

If I could give 0 stars, I would! Sat in the drive thru for 15 minutes, and was never acknowledged, so I pulled up to a stall and ordered. I ordered a Route 44 Coke and a small order of mozzarella sticks. I ordered at 2:09, and at 2:33, my order was still not delivered. The drive thru cleared out 3 times, and I still hadn't received my food and drink! I went up to the door to request a refund, and two female carhops and a male manager gave me an attitude the whole time, dirty looks and I could hear them talking about me complaining! Very unprofessional! Definitely will not be returning to this location! read more

Wow!! We were on a road trip and have stopped at several Sonics along I-95, and this one was the best by far! Tots with cheese were spot on with the perfect texture of the tots crunchy on the outside and soft on the inside. Corndog was perfectly fried with a slightly crunchy shell also, but soft on the inside. Oreo Peanut Butter milkshake was delicious!! Love how Sonic has unique milkshake combinations. Share the milkshakes though, they are super sweet. Fast, friendly service. Remember tip your carhop! read more

Huzzah for Sonic. The always innovative American fast-food standard. They are constantly adding the up-n-coming fads to their menu at just the right time. And this time, it's sweet potato tots. Their regular tots are worth a separate trip themselves but be sure to pick up the sweet taters too. Much unlike many other fast food joints out there, there isn't much on their menu I don't like. The coneys, or as commoners know them: the hot dogs. Layered with chili and cheese they can make a road trip complete - nothing beats trapping your friends in the car with locked windows and chili gas from sonic! Participate in a good ol' American pastime by seeing who can freeze the most brain cells the fastest with their lemon berry slush. And if your kids are picky, pass them a grilled cheese on buttery Texas toast. Mmmm. read more

Ehh don't waste your time. Drive through wait is usually 10-15 min. Nothing fast about that. Food has always been cold when I've been here

I just went to this sonic and walked up to the window to watch the employees make my drinks. I ordered a route 44 cherry lime aid and a medium Oreo cheesecake master blast. I watched to see a man make my Route 44 Cherry lime aid, but had a little spill over on the lid. He proceeded to SUCK THE SPILL OVER OFF OF THE LID OF MY DRINK! My friend and I yelled in exclamation at what we witnessed and walked back to my car in disgust and a girl ran out the door yelling "do we have a problem?!" And we said "yes we do, that boy just drank off of my drink!" The girl insisted that it was his drink. But there's now way it was. He had already made drinks and sent them out the window. I am disgusted and I want my money back. read more

Employees Smoking reefer outside the business. They didn't put extra candy in my Snicker Sonic blast. Pretty sure they spit in it when I asked them for extra candy. I threw it away after two bites. I'll be going to Culver's going forward. read more

Wish I can give a no star review specifically requested my meal prepared with gloves because without is just gross sat on patio to watch kitchen prepare not only my meal but drive thru customers without gloves and when carhop brought me my food literally gave it back to her and requested refund to be greeted by Manager Brian claiming they did and I can't view the kitchen from the patio I invite everyone to watch your food when they think your not watching ppl care less about your food read more

This is the epitome of fast food!!! Terrible food alway cold and burnt and will take at least 20-30 min just to get a drink!! Bathroom is disgusting looks as if it hasn't been cleaned in months... sonic should be ashamed of having there name on this place!!!! read more

Terrible Customer Service! Food is below fair! How can you screw up sweet tea? When all you have to do is mix it.. And the waiting.. waiting... waiting... STILL WAITING! Worst Sonic I've eaten at. My last and final visit I order a route 44 sweet tea. I was waiting over 30 mins for it! Not exaggerating. It almost made me late for work and I had time to spare to begin with. I watched as the person that was suppose to bring my drink at stood outside talking to one of his "homies" for at least 10 mins. And sonic was not busy at the time. I paged them at least 3x and it seemed like they just did not care at all. read more