i went to the drive through on ralph powell rd in lees summit this morning. after waiting a very long time, no one took my order. so i drove away and as i'm coming up to the window the african american manager is hanging out the window talking to a person in a car. i put my window down and say why don't you answer the microphone. the manager yelled extremely loud "fuck you" at me. nice response for a manager. if you some people to come to the facility, just put up a note that says i don't want to work today. and keep screening F words at people and see i'll make sure your fired. read more

I waited for nearly 20 minutes to get service on my one hour lunch break. No one ever answered. I watched multiple customers drive off because they couldn't get service either. One man spent nearly 5 minutes outside the drive-thru window honking to get someone's attention. This is the 3rd time I've experienced this at a Sonic location and the second time at this specific location. I saw an employee servicing another vehicle when I pulled in and I could also see an employee inside the kitchen when I finally decided to drive off. Not sure if I'll ever go back to this one. read more

Seriously. I don't even know why I go to this Sonic. They're always understaffed and the food is never good. Ice cream is usually okay, but the food is meh most of the times. And sometimes, like tonight, it sucks. I just wanted greasy fries and a burger. The pic is the fries and the burger isn't much better. Do better. read more

Sonic Drive-In - Medium fries. Wtf - Burgers Near Me - Lee'S Summit, Missouri

Jenny t. At the Douglas store very helpful and sweet. Food was amazing fast and efficient

By far the worst Sonic in the KC Metro. Slow, understaffed and always in a bad mood. Needs a manager that can manage

Ordered through DoorDash. The dasher told us that Sonic would not give him marinara for mozzarella sticks unless it was on the receipt. DoorDash only gave the option to charge for an EXTRA sauce. The dasher told us that. Thennnnn I did not receive my slush. We drive back to the restaurant and the GM (Charles) was terrible. He was rude and argumentative. He blamed the dasher for all of it, even though the dasher was messaging me the whole time apologizing for Sonic. The staff at Sonic came out saying that Charles is always rude. This will definitely get reported to the franchise owner. He was beyond unpleasant. He was raising his voice at us just asking for sauces saying that he can't give any sauces if it's not on the receipt. Do you not get sauces automatically going through the drive-thru?! He says that the slush machine is down...sooooo the option was to not give me a drink or report it through DoorDash at all?! DO NOT GO HERE!! Sonic, fire Charles! We specifically asked for a GM and he sent out a bigger teenager like he was scared cause we were angry. Horrible leadership. Your other two staff were amazing though. It's sad that the kids were more professional than the 40+ year old GM. read more

, it's 2024 how do you not take Apple Pay,tap to pay or anything along those lines always messes up food just flat out a piss poor establishment read more

Horrible. Staff very rude ... food messed up 3 times never got it right and mad bc I either wanted the right food or money back. Even gave back the wrong food not a bite out of. Only to be treated like I ordered meat when I m a vegetarian. Smh read more

This sonic is pretty good in the morning, but in the afternoon service is horrible. I was told by an on site manager that when they get busy they don't take orders in drive thru. It's true they don't, you can sit there for 30 minutes or more and they will ignore you. It's supposed to be fast food but there is nothing fast about it read more

Food is food. Service is awful and has always been awful at this sonic. It took 50 minutes for 3 Sonic blasts.

Bait and switch. Advertise and have specials then you go there and order they complete the order charge your credit card and then tell you oh we are out of stuff and we can't make it. Really would have been no worries if you said when I ordered yeah can't do that don't have what it takes, even after I waited in line but had not paid yet sure. Nope! Charge my credit card then tell me you are incompetent/under supplied, Now I get to search for credit card bills for a charge for something I never got. read more

App down. Rude service. Don't offer deals if you don't want to fufill.

I normally go here once or twice a week. And the service is great. Today I went there and ordered my items the same as I always do. the employee taking orders today told me I couldn't order that way. when I told her thats how I always order and I had been told byy this store to order this way, she took a nasty attitude and was totally rude. I left, there are other businesses I can choose to spend my money at. I don't need to deal with poor service and the bad attitude. read more

You know, it's like I'm the kid who keeps touching the hot stove, hoping it won't burn them. I've come here every now and then for years. Each time, the food is okay but the service is so slow. One time, I waited 20 minutes for two drinks. They did end up offering them for free. The carhops are friendly, but I think the management can be improved to set the facility up for success. read more

I would give zero if it was available. Tried to get just an ice cream cone last night at about 9pm, waited in the drive through for no less than 10 minutes yelling into the microphone, nobody even spoke. I drive to the pick up window and banged on the window. A young girl came to the window and told me they weren't taking orders because they were on a "pause". They had two cars in drive up slots and 2 cars in drive through. She told me they only had 4 workers and couldn't keep up! Really? I will never go to any sonic again! read more

If you use the Sonic app to place your order beforehand, good luck. The last 3 times I've had to wait 20+ minutes after checking in at a stall which resulted in my order being "forgotten" each time and adding additional time for my food to be made. So much for convenience. read more

Took a chance and I was the 2nd in line. Order was taken promptly after waiting for the car in front of me for 2 min. Drove up to the window, paid, received the drink i ordered, and a few minutes later my order was ready. read more

This isn't a fast food restaurant, this is a trial of patience. The Gods themselves couldn't bestow a punishment more harsh than this, as I type my little review here in Stall #8. I've been here for hours, days, decades, maybe? I've lost count. The sun is long gone and it is cold. I just wanted my Regular Chocolate Chip Cookie Dough Blast. Is that so much to ask? Is this my divine punishment from the cruel Sonic god? I don't deserve this. Not even the souls in the deepest part of Hell deserve this. read more

Went to this Sonic location this evening after a very long day. Our order consisted of a super Sonic bacon cheeseburger with mayo only, a foot long chili cheese coney, and 2 large tater tots. Total came to $20.23 and I rounded up and paid $21. Fast forward 10 min after I leave there and get home. Go to the kitchen and the order is completely wrong. I had two small tater tots instead of 2 large, the chili cheese coney was missing the chili and the cheese so it was just an extra long hot dog in a bun, and the super Sonic bacon cheeseburger was missing the bacon but had a ton of onion on it. By this time it was not worth my time or gas to drive all the way back there, but lesson learned. We will not get food from this location ever again. If I could give a zero star rating I would. read more

I went to get food there, and the wait was terribly long. Waited almost 40 minutes and there was only 4 cars in front me. And then after waiting all that time I get to the window, and the girl at the window, I think her name was aiyana, decides to give me all this attitude, for no damn reason. Finally I get the food and the tots and fries and cold. I was very disappointed with the service, and it was a terrible experience. Please hire a new window last because aiyana, has a bad attitude. read more

This place ALWAYS takes forever even if it's just 2 drinks. Step up your process ASAP!

Don't bother with this location. Everytime I go to this Sonic. Theres some kind of issue. EVERYTIME! Several too many times. Never again!

I went through the drive-thru one night to get Cherry Limeades and was randomly asked "Would you like some Cheddar Bites with that?" I thought this was weird because I had never been asked this question before when ordering, but I was kinda already thinking about getting some anyway, so I said yes. When we pulled up to the window to pay, they hand me the cheddar bites and I try one while they are getting the drinks. They were HARD and ICE COLD. I tell the kid thats working the window that they're cold and disgusting and he says "Oh, sorry, we'll make you some fresh ones". When I was 19 and on summer break from college, I worked at this Sonic location in the kitchen. I know for a fact that every time someone orders Cheddar Bites, you take an order out of the fridge and drop it in the fryer when it's ordered. You never drop an order and then sell it later. These kids were obviously trying to get rid of an old order, which is why it was randomly offered to me. Don't act like you're doing me a favor by offering actual hot food after you tried to screw-over a customer. This is just one of many examples of this Sonic location's incompetence. I used to really like Sonic. I grew up in a small town where it was one of the few restaurant options, and we were fine with that. This particular Sonic location ruins it for you pretty quickly. I'm hoping some new management takes over and it becomes an option once again in the future once they're done running it into the ground. read more

to be sure, we eat at Sonic more than we should. And we frequent many of the locations around town. This one happens to be on the way home from soccer/dance practice, but after a few tries, even the kids don't ask to stop anymore. Service is always poor. we have waited 20 minutes for simple ice cream and shakes. Never once have they gotten the order right. Refused to make change for a twenty. really?!?! Nothing against sonic, this location needs new management. read more

Ordered chicken tender meal chicken and onion ring so burnt they thud when you drop them. Stupid

Ordered a cheeseburger. Bottom bun was hard and cold. What I assume to be a manager came out and looked at me as if I was crazy. She explained that they don't heat the buns so she couldn't understand the problem. It was ice cold, not even room temp...trust me lady! She took it back (without an apology or even any form of courtesy) and returned with a anotherthat bottom bun was warm and hard. Might want to focus on friendliness at the next training session. Won't be back. read more

I'm not the best person in my house to review Sonic, as my wife stops here approximately 67 times a week. I can freely exaggerate that figure because I'm sure she'll never read this. That said, the food is good if you like Sonic, the staff is friendly and the service is good. Swing through the drive through during 2-4 happy hour or before 11:00 for drink specials, subject to change I'm sure. This location's pre-11:00am happy hour seems unique and generous. read more

Well once again should have just grabbed a quick to fix meal at the grocery saved money and ate healthier but no I went for easy and quick. Haha. After I was shorted my onion rings my son's fries and despite getting 2 orders of mozzarella sticks not one single pack of marinara (1 comes with small order, 2 with a large, and apparently 0 with multiple orders) I am making a second trip out to the land of they don't care/they can't do what they charge customers for. If I was not so lazy and depressed by covid I would never again give this ilk a dime. But hey as it is Sonic thanks for ruining my petty little evening rather than truly being the convenient meal I was charged for. read more

This is the WORST Sonic on Earth! The only reason I would go is because it is close to my house. It usually takes three times longer to get my food than it should and is generally wrong when I get my order. I have complained to management several times and nothing is changing. After waiting 20 minutes on my food tonight that was delivered by a car hop full of excuses, not genuine apologies, I have decided to drive the extra ten minutes to get to the next closer Sonic. This place needs their franchise revoked! read more

I have a 3-strike policy before I do a review, but this is by far the WORST fast food I've ever attempted to eat! Tonight, I ordered a #4 bacon cheeseburger without lettuce and onions, fries and a Route 44 cherry limeade. When I got home, the burger had tons of lettuce on it, one shriveled piece of bacon and soggy bun. It was dry and disgusting. The fries where hours old. Hard as rocks and half were warmer burned. Gross. I immediately called their number to tell them to stop serving the fries to the public and to discuss that this is the third time they'd got my order wrong. However, no one ever picked up. I called again...still no answer; which was upsetting because there was only one car in the parking lot when I left. The meal was over $10 and was an absolute waste. Management, this would be a good coaching opportunity. Already feeling sick... read more

Sonic Drive-In - Burgers Near Me - Lee'S Summit, Missouri

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The WORST Sonic ever! If i could give them negative stars, i would. I don't usually look to yelp for fast food places, but geesh, I wish I would have before repeatedly coming to this Sonic. I completely agree with all poor reviews stated. I've been her many times over the years, and just have them the benefit of the doubt over, and over, and over, and over again. Now I see this poor, extremely slow service is the normal and not the exception. We waited 40! Yes, 40 freaking minutes for a breakfast burrito. Really. I will never, ever come to this location again. read more

Stupid slow service! The drive through is the worst. There are other locations worth driving too in my opinion.

Had awful experience the girl was awful mean & stated we would have to wait because they had already to shut down even though they had 45 min left until close! We get our food and it's all cold and taste as if it had been laying out all day!! Would not be commenting but the car hop was a super B!7€#!! Every time I have went to this sonic I have had a bad experience!! read more

Absolutely the worst service around. We have been to this location numerous times over the years and continue to receive terribly SLOW service. A ten minute wait or longer for two Sonic Blasts is unacceptable and it happens time and time again. We will not be visiting this location again. read more

Slowest sonic I have ever been too. Ordered a shake and onion rings for my wife who is at home. Pulled to window they handed me the shake closed the window. 17 mins later the window opens sorry here are your onion rings. By this time the shake is all melted. This is common for this location to take forever, no idea how they stay in business. read more

handed me a cup and I had to turn around because there was a literal hole in it... got ALL over my car

I love Sonic Happy Hour for the drinks, but order anything else and you can almost expect your order to be messed up. Please, I beg you.....let's try a tad bit harder. I'm pretty sure it's not too complicated. read more

Sonic shakes are terrible and full of whip cream instead of ice cream! I guess it's cheaper that way.

Terrible service! Waited over 25 minutes for a sonic blast, never got it! Got my money back and went to McDonald's! This Sonic is bad! Plus the parking lot is full of pot holes. read more

Best Sonic ever! fast service good food exceptional drinks, managers are understanding and solve problems, the carhops are kind and do great service, a must recommend! read more