Service could improve. I ordered on the app Saturday. Said it would be ready in 10 mins. Get there, check in, and 30 mins later I get impatient. Call the store and say something and they said it would be right out. They sent me my food cold!! Now they know that food had sat in there 30+ mins and didn't have the decency to remake it? AND I still tipped the girl even after waiting that long. read more

Fast food chicken its fried chicken tenders and fries it's two kids meals to go both got fries as sides and both has selections of apple juice boxes 3 pieces of chicken tenders in each kids meals that is fair enough Adding to that Friendly customer service here read more

Sonic Drive-In - Burgers Near Me - Collierville, Tennessee

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We left this location after unsuccessfully waiting for over fifteen minutes, just to place an order. It was midafternoon on a weekday. This is the first time that service has been so poor. (Subsequently, we were very quickly served by the nearby McDonald's.) read more

Sonic Drive-In - fresh and delicious French fries - Burgers Near Me - Collierville, Tennessee

Haven't eaten at sonic in a longtime. We tried it today. Hamburger meat was over cooked and charred. Sonic should be ashamed to charge $6. Business have lost respect for customers. Inturn have lost customers. read more

food was okay. however, food was very late. as an avid sonic & drive-in goer, i have never experienced such mediocrity before. i came here hungry after a rough 10-hour shift & all this old man craved was a doublesmash burger, onion rings and a footlong quarter pound coney. unfortunately, i spent more time waiting for my food than enjoying it. the only good thing that came from this was i got a free corn dog today only. i expect more next time sonic. read more

Sonic Drive-In - happy eatings - Burgers Near Me - Collierville, Tennessee

Made a mistake and gave a 3rd chance to Sonic Collierville, TN on Houston Levee during lunch time (when food is expected to be the freshest); ordered a simple Cheeseburger Combo with Coke Zero. I received a sloppy sandwich that had a stale bun (cold and hard around the edges) and a Dr. Pepper instead of a Coke Zero. Had to ask the server for ketchup...bad service and terrible tasting food! Will not return!!! However, I called the location and made them aware of the bab experience. read more

A medium moz sticks consists of 6 sticks... but you give 1 marinara sauce... MINIMUM should be 2... when I asked for another, the girl said "oh it will be .33¢" The AUDACITY to charge for condiments! Wtf! Had this would've been taco bell, for example, they would've given me a half box of sauce with NO issue. Sonic, GET IT TOGETHER... charging for condiments yet everything on your menu is already expensive. SMH read more

Sonic Drive-In - Burgers Near Me - Collierville, Tennessee

Service is always great, but portions are always drastically different each time I go. I got the jr frito chili cheese wrap, and don't get me wrong- I get them junior because I like that they're small... but this is 2 bites that mostly consisted of tortilla.. and no more dollar menu? Lord help us read more

Sonic Drive-In - Burgers Near Me - Collierville, Tennessee

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This location is right by my church but I haven't been here lately because of the other one closer to home. I've always considered this the nicer looking Sonic. I got the Jalapeno Chocolate shake and the SuperSonic Breakfast Burrito. They're not a very good combo as both have jalapenos. I didn't really like the shake as it seemed like it had way to many jalapeno parts. I liked the Triple Chocolate Blast but I didn't like chewing on the chocolate chip bits. I really love brownie bits but I just gotta find the right blast with them in it. read more

Ordered a Route 44 and got a highway 22...wtf. Running low on soda or something. Sonic continues to disappoint me every year. read more

Sonic Drive-In - Half drink is gone before I even got it - Burgers Near Me - Collierville, Tennessee

I didn't know that asking for no salt/pepper on my burrito was a challenge accepted moment... read more

Sonic Drive-In - Burgers Near Me - Collierville, Tennessee

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There's a big and nicely appointed dine-in area that is under cover which makes a nice option to sit outside. This location an extra lane for drive-in customers so even during rush hours it's a good chance of getting a spot. I have been here several times and they have always gotten my order correct an it has been spot on so no worries. The servers have always been very pleasant and cheerful. I did work as a car hop when I was in junior high and actually was promoted to car hop supervisor during the summer. I was always very outgoing and thought myself to be a bit of a comedian so being friendly, funny and eager to please paid off with bigger tips and who knew I would end up doing morning radio where those qualities really paid off. Here I go reminiscing but when some if these young people have really upbeat and professional attitudes I make sure and mention on Yelp because it means something special to me. Bottom line, you know pretty much what to expect with Sonic food but the venues can vary pretty dramatically and as for this locaton it is very clean, well maintained and the people are outstanding. 4 stars for sure. read more

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Took 40 minutes to get food, then it was cold. They double charged me. They didn't tell me that they were out of cherry limeade until they brought the food. It's 100 degrees outside, and I sat in a hot car for 40 minutes for an expensive, cold meal and no drink. My dog would not even eat the chicken tenders. read more

As with most of my fast-food reviews I'm going to concentrate on the service. After all, fast food is fast food, and if its done right it is the same at all locations. The service at this location is excellent. Food always comes out fast, the orders are always right. They bring around the "smile tray" quite often during lunch and dinner asking if you need more stuff. Many of the hops wear skates which I think is an excellent touch. If you're looking for a Sonic, this one is run as well as any. read more

Sonic Drive-In - New sandwiches! - Burgers Near Me - Collierville, Tennessee

I'm getting a little tired of writing 5-star reviews, but maybe I have a knack for finding good places to eat (?) I'd been tempted to try one of Sonic's dogs. I'm a hot dog lover, and in a down economy, what is more in-line with the down-economy lifestyle than the lowly frank? Ordered the $1.99 New York dog which comes with grilled onions and Gulden's (or similar brand) mustard. Dang. You know, for a couple of bucks, does it really get any better? Any time I run across great cheap eats like this, it reminds me of the 7-11 green burrito (microwavable burrito in green wrapper) that my drunk football player suitemates used to ask me to get for them late at night at college. The Sonic dog is much better than the "green" burrito, but it reminds me that sometimes, the most delicious thing you can imagine doesn't cost arm & leg. BTW, when you go to Sonic, tip the car-hops. And nothing less than a buck. It's just not cool to not do that. read more

A girl with blue hair was very rude over speaker and the owner I've heard is just as bad. They are very ghetto. I've seen employees working with no gloves through window and them eating while I've been waiting for my food 20+ mins. it may be in collierville but it's very ghetto read more

Disappointed with the service at this location. Took over 30 minutes to revive an order of medium mozzarella sticks.... then my order was chicken tenders.. Once I buzzed a second time to tell them my order was wrong, it then took another 20 minutes for them to bring me what I actually ordered. Poor service :/ read more

This Sonic is horrible!! Extremely bad service!! They get your order wrong!! This sonic sucks!! After all that they promise to credit my card back and didn't do it!! Not happy at all!!! read more

Visited at 8pm on a tues night, lot was about half full, pushed the red button and was told that they could not take our order now because they were " backed up". After waiting 5 minutes we pushed the red button again and were told if they did take our order now it would be 25 or 30 minutes before we got our food. We were shocked! Never before have we heard such nonsense at a Sonic. We were basically invited to leave, not once but twice. Well, no problem! We left, went down the street to McDonald's and received fast, friendly service. Even though they were busy. Good luck with this business model, it will be quite a while before you see my family again!!! read more

Poor service, order wrong how you mix up a sprite and diet sprite! This pandemic exposed lazy ass workers who don't take the initiative to even get things right or provide a good experience. Low pay necessary because imagine it they was paid $20 hour to throw your food together and then be rude!! Hate it everyone slackers read more

Cheeseburger and Cheese Tots. Leave the cheese off cheeseburger. But, the burger really isn't that great to begin with. The corn dog and cheese tots are a better choice. It may or may not be healthier, but they make your taste buds happier. The small cheese tots have less calories than I thought they would. They're the perfect size and are great to eat alone if you're out and want a quick snack. The staff is average and it's a newer, clean Sonic. Read a healthy v tasty review at Food for Fat Girls: http://www.foodforfatgirls.com/?p=172 read more

Sonic Drive-In - Burgers Near Me - Collierville, Tennessee

Yesterday my husband and I bought 2 double cheeseburgers from this location. We were not happy with our sandwiches, beef was barely warm, had 1 small piece of tomato in the center, small amount of onions and lettuce, cheese was melted. Not the quality I was expecting. They were very busy so I guess their product quality suffered and they disappointed a loyal customer. read more

I used to enjoy spending my time here as a single lonely gal eating away my issues at this sonic. However, recently I have been underwhelmed to say the least. In my last visit my burger was cold and sad and my friends blast were simply not blasted. They were just vanilla ice cream with a sad sprinkle of Reese's on top, this is not the sonic way. I really want to give MY sonic another chance but if this continues to happen I will be forced to go on to bigger and better things :( read more

Terrible service that takes forever, even for small orders. Spent over half an hour waiting for two corndogs and a medium order of tater tots. The store wasn't even busy either. I've had multiple issues like this at this location. Not coming back. The sonic on 72 is a much better location read more

I waited 10 mins just to place my order, I had to hit the red bottom 4 times. I had to ask 4 times just to bring me a pack of honey mustard. The food came out good but the service was just horrible! read more

Went for half price shakes around 8:30. Ordered 3 shakes and the girl taking my order was giggling the whole time and kept asking the same questions. She gave me the total and we waited. And waited and waited. 25 minutes went by and we just left. We saw the cars who pulled up after us getting ice cream. Not worth complaining to a manager about since they didn't care to do anything. read more

They are extremely quick with order fulfillment at this location. I could ask them to keep the place a little more clean, but overall it is a great location. read more

Low carb breakfast! They put breakfast burrito fillings in hot dog boats for us - perfect! Server who delivered was cheerful and nice. You guys got us off to a great start today. Thank you! read more

August 29th, I arrived at 7:25, ordered 3 shakes and sat there for 25 minutes waiting while others pulled up, ordered and left. I rang the buzzer and asked why I hadn't received my order and it miraculously came out within a few minutes. I called the manager by the name of Courtney only to be hung up on during our conversation. Her excuse was "this happens all the time". Horrible customer service. read more

Other than occasionally ordering and having the operator cut you off and think your order is done, the food is good and my order is always semi correct (they forget the sauces). I find the mobile app very handy in this respect. I've always stayed away from sonic in the past, but I have recently been introduced and am addicted! read more

Ordered a mini oreo blast and the oreos were very lacking so I hit the button again and asked for some extra oreo bits. The employee brought me another whole large Oreo blast for free!!! Very satisfied read more

I ordered my food twice and they didn't get it right so I pressed it again and I was not finished with my order and the lady helping me started raising her voice at me it was a very unprofessional and very embarrassing! I ordered my food twice and they didn't get it right so I pressed it again and I was not finished my order and the lady helping me started raising her voice at me it was a very unprofessional and very embarrassing that I am at loss for words. NEVER coming here again ! read more

The ice cream has a really odd texture tonight. It even left a weird residue on the spoon. Yuck.

Avoid the cheesecake related shakes! I ordered the regular Cheesecake Shake and the first sip was just sour! I know cheesecake tastes tangy, but this was straight up spoiled. My buddy tried it and confirmed my suspicion. Their shakes were fine. I told them about my issue and they were quick to change my order. I ordered a normal Oreo Shake to replace it. They give me a Oreo Cheesecake shake and again, SOUR. I didn't bother ordering another one. I just chalked it up as a wasted effort and tossed it out. read more

Of my recent visit, the food was good and all, but when i tried to pay with my giftcard (that has $30 on it. Checked at the actual sonic and online) the screen said "card approved" but the girl said it didnt go through & "has no money on it". I barely had any cash on me so i had to use her tip money to pay for it. I dont know why she said it didnt go through or why she didn't try it inside because she could have gotten a nice tip read more

This Sonic is a rip-off. On Sunday, Oct. 15 I ordered a foot-long coney w/ no cheese, onion rings, and a Coke w/ easy ice. The coney was basically a bare wiener and bun with about a teaspoon of chili. There were only three onion rings in the package. And the cup was mostly ice with very little Coke. I know fast-food places don't employ the smartest people, but you'd think they could do this very simple job. I mean, that's why they work in fast-food - because it does not require very much in the way of mental aptitude. I am sure they have instructions with pictures showing how to do things. They "should" be able to follow simple instructions. I was sent a message from "Emily W" concerning my post. I replied, only to find she had blocked me. So, since I didn't want to waste my time and effort, here is the content of the entire conversation. From "Emily W": Hello, R.P. I am messaging you in response to your Sonic Drive-In review. On behalf of fellow fast food employees, I just wanted to state a couple things.. I find your comments about fast food employees a little biased and judgmental. Granted, there are a handful of us that aren't the brightest- but you will see that in every establishment. But to say that we are all working there because the job doesn't require "mental aptitude" is wrong. Most of us are in high school in college; there just aren't many job options at that age. Personally I can say that I go to an extremely competitive college in Memphis. I take hard classes and excel in them. I am in no means stupid. It hurts us young people when others treat us in this way. Instead, you should be encouraging us and telling us what we can work on instead of condemning us. Just some food for thought; hopefully this will change your view a little of fast food workers. *I am not affiliated with the Sonic Drive-In of South Houston Levee* My reply: Emily, I appreciate your comments, and applaud you for working while in college. That is a difficult thing to do for most people. I have respect for people in the food industry, including those in fast food, but it is not that difficult to follow instructions and do things right. I can even forgive simple mistakes from time to time. Most of the steps are exactly the same, even with the frequent requests for changes in the standard menu. What I have experienced in dealing with a few fast food places makes me wish I could meet the people in person just to see if there is any intelligence at all. For example, there have been a few times at different restaurants where I would order a hamburger with ketchup only, for my daughter, since she does not like anything else on it. The parts to assemble such a burger are super-simple - a bottom bun, a piece of meat, a squirt of ketchup, and a top bun. What we have received has ranged from one being piled high with pickles, everything but ketchup, the entire burger completely unassembled, and more. It has bumfuzzled me each time this has happened. I grew up on a farm where I had to take a little instruction, and a lot of intuition and ingenuity, and use it to get the job done. Farming can be extremely dangerous, highly unpredictable, and very sensitive, meaning that if you make a mistake in the Spring, you won't know about it until the Fall. But, by the time I was 15 I was running the entire operation because I listened to what my dad and grandpa were telling me, keeping my mind on what I was doing, and doing my best just to do things right. Sure, I made mistakes, but I would admit to them and do what I could to remedy them. In the end, for quite a few years, the farm was a success. I firmly believe anybody at any age and in any industry can do those very few simple things and achieve success: - listen and take instruction/be teachable - be mindful of what you are doing/understand the steps to a successful outcome - when mistakes are made (and they will be made) admit to them and act quickly with the right solution Like I said earlier, I can forgive honest mistakes. They are going to happen regardless of who, what, when, where, why, etc. But the mistakes can be minimized by understanding the job and the goal, and the desire to do things right. I think that is what is missing at a lot of businesses in general. They want the money above all else, and the customers must suffer because of that. My comments may have been a little harsh, but they are the truth. The truth cannot be denied. I can't help it if somebody gets their feelings hurt because of the truth. For somebody to go through life doing a far less than mediocre job is highly unacceptable in just about any industry, including fast food. I hope you do well in your education and get a great job that is not in the food industry. If you ever manage other people, demand that they do the job right. Humanity will be appreciative! Thank you! read more

I like this location for convenience and speed of service and hours and nice customer service BUT I hate that they randomly decide to close one or even two hours early because of "maintenance." The lights are on and there seems to be a lot of cars but when you push to order, the guy on the speaker says they are closed. This has happened numerous times and it's annoying. They should just change their hours to end at 9 pm because the 11pm or midnight close time is a lie. Numerous times I've come up and they tell me 45+ minutes early that they have already decidedly turned off the grill and fryer--not even the usual lie of maintenance. Frustrating esp. when you already have limited options and usually can count on sonic to be open semi late. Honestly sonic probably only gets most customers because of large drinks happy hour, slushes, and being open late when there are zero other options except for Taco Bell and McDonald's. Sadly this location won't be getting my business again. read more

Arrived and placed my order at 9:55 am that included a breakfast burrito and a large sweet tea. The sweet tea is 1/2 price until 10am. When my order arrived at 9:59am I was informed by their clock it was 10am and I had to pay full price. I laughed saying it's only 9:59 am now. She was very persistent tapping the receipt saying it says 10am. I said you can just keep it and as I started to back out she said I can go get it changed to 1/2 price and I said that's ok. I called the store asking for a manager and got Andre on the phone. He was very nice and apologized for the incident and offered a free drink. My point is I don't want anything free I just want to receive what I requested and not with an attitude. I pray for this situation and hope there aren't others this happens to and nothing is said or resolved. I may just be one customer but I do go to this location and other Sonic location several times a week. read more