Good food and quick service. I ordered mobile pick up and my food was ready fairly quickly after checking in. The food was fresh and good. I ordered a BLT, tots and pretzel. My little boys loved the tots and pretzel. My BLT has super crispy bacon and the toast was very toasted. read more

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Pushed the button got welcomed and they said we'll be right with you, waited 10 mins pushed the button again no answer for 10 mins again. So I left. read more

Worst breakfast burrito ever. Scrambled eggs with a ton of raw onions and cold tomato slices. Could not eat it.

What is sonic doing to their employees?!? There have been multiple instances of me being treated with undeserved attitude. I'm extremely understanding and lenient when things take a while but there could certainly be some more customer service training going on here. read more

Anything Burger n fries is a plus lol .Taste great .I'd luv to come when they have the servers outside it's winter here so there's none but food is good read more

I ordered my food they forgot something in my order for the 3rd time in a row of coming there literally lol!! So I came back for a second time and so I was frustrated and said well can I have some fry sauce and ranch Sence you forgot that shit to and they said well you don't have to be an ass hope...??? Like are u serious lol I would never recommend going here ever lol! This place isn't even worth one star they should not even be a business if making food is to hard!!!!! Sounds like the easiest job in the world if ya ask a contractor ha!!! read more

Great service. Mid fries. Burger ok, dry bun. Good service and kind people at drive thru. In a contest it got 2nd out of 3.

I got a 44 ounce slush. I started drinking my slush and got no slush. When I got home I took off the lid and saw maybe an inch of slush ice on top. Also I sat at the drive thru for probably 3 or 4 minutes before I finally said hello, then they responded to take my order. This place has gone down hill the last few times I've gone. read more

Sonic Drive-In - I kept drinking thinking I'd eventually get slush. When I removed the lid, this is what I saw. Went Saturday 8/24/2024 around 5pm. - Burgers Near Me - American Fork, Utah

I recently started to go to Sonic, I get on the app and order my food, I get to the stall and check in. The parking lot is pretty full most of the time. The food is there within 2 minutes and it is executed well. I have gone to Sonic many times recently, and had consistent experiences. A lot of time they have deals in the app, and $2 double cheese burgers. The kids that bring the food are very friendly, and give a smile. There is always a mint in the bag. The last time I was there they gave me 3 tiny novelty ducks with my meal. Seems to me like they are trying to make the customers happy. Maybe more people should use the app. read more

Sonic Drive-In - Funny little ducks with my meal - Burgers Near Me - American Fork, Utah

Every time I visit this sonic location there is a long wait. Even if you are the only customer. Which normally I wouldn't be bothered by if the food was good but it's always a miss. This was my grilled cheese. I don't understand how you mess up a grilled cheese but it was basically burnt toast with half a slice of cheese half way through the sandwich. read more

Sonic Drive-In - Grilled cheese? - Burgers Near Me - American Fork, Utah

DO NOT PARK IN THEIR STALLS (American Fork UT)!!! Their parking stall menu destroyed my passenger side mirror when backing out. See photos for how each stall has side mirror scrapes on the menus and some of the menus have broken as a result, or are missing. There clearly is not enough space in the stalls for the metal menu frames and a car. No signs telling customers to fold in their side mirrors. I contacted Sonic's representative multiple times to start an insurance claim to repair the mirror. It started with promises and then they stopped responding. What was supposed to be a fun outing of shakes with the family turned into hundreds of dollars of repairs at my own expense, and hours of hassle with their lack of customer service and replacing the mirror. read more

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Sonic American Fork: An absolute disgrace to the service industry. False advertising lured us in with promises of ice cream, only to have those hopes crushed by incompetent staff. Their website blatantly lied about operating hours, and the parking lot was a disaster - order screens ripped out of the only available stall. We sat in the drive-thru for an eternity, with a single car ahead of us, only to be greeted by a condescending employee who smugly informed us the ice cream machine was "closed." No explanation, no apology, just pure indifference. This was supposed to be a special treat for my family after an incredibly difficult day spent at the hospital, watching over my brother in the ICU. Sonic's utter disregard for their customers ruined what should have been a moment of joy. They robbed us of a small comfort during an incredibly trying time, and for that, they deserve nothing but condemnation. Avoid this Sonic location at all costs. Their incompetence, indifference, and blatant disregard for customer satisfaction are simply unforgivable. Your much better off at Baskin Robbin's which is only 200 yards south (and which, unfortunately for me and my family we only found out later, that it also is open until 11pm) read more

Got to American Fork early and figured I had time to stop by for a drink. A blue coconut slushy sounded great even though it was cold outside and not many other places have slushy drinks. I went through the drive thru and didn't have to wait very long at all. There were two cars ahead of me and one of the servers brought my drink out so I didn't have to wait for the other cars to get their food. read more

Sonic Drive-In - Blue coconut slush - Burgers Near Me - American Fork, Utah

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We ate indoors. There is no heat inside even though it's 35 degrees out. There was a cold fan blowing as well. They didn't honor the 1/2 price milkshake ad on Facebook. It was absolutely miserable. The food was decent but an error on our order meant a long wait. We will never go there again​ read more

Yikes this place has really gone downhill. I have always been a big fan of sonic and I was disappointed during my last visit because of the service and the wait time. read more

I normally try to avoid sonic due to previous experiences, however, I saw they had new management and had a pregnancy craving wanting a strawberry cheesecake shake so I decided to give them another chance... i ended up getting a very sour milkshake. At first I thought it was just me until I had my husband try and and he confirmed that the milk or something in it had been spoiled. Worst experience ever, ended up going to McDonald's. DO NOT recommend! read more

Y'all really don't gaf at night do you. If I wanted hash browns I'd get them from Denny's. read more

Sonic Drive-In - No tater tots - Burgers Near Me - American Fork, Utah

Honestly dope place. I recommend the strawberry limeade! Ocean is probably their dopest employee and she says that her parents are hippies so that's dope. I wonder if she drinks ocean water. I really like this location except they close too early and they gave me a hot dog instead of a corn dog :/ and I don't like corn dogs. But it was too late to go back. Because I needed to go pick up Cinnabon delights. read more

Sonic Drive-In - Hot dog Signature Limeade - Burgers Near Me - American Fork, Utah

This was actually my first time ever trying Sonic. I placed my order online, and it took quite a while for me to receive it despite only ordering 2 items. When I did get it, both items weren't super hot. I got a corn dog and tator tots -- both were decent, but nothing super special. read more

It is consistently a 45 plus minute wait. Even if it's 40 degrees on a weekday. And you only order 2 plain drinks! If I could give a negative star review they would get negative 5 stars. It says under new management but it's the same lousy service. read more

Hands down, the worst Sonic I've ever been to. Cold rock-hard fries, cold burgers, under-cooked chicken. Just skip this place and go literally anywhere else. Garbage. read more

Terrible. We didn't even get to eat here. We placed our order and waited about 15 minutes. Then a worker came out to inform us that they were closing because of lack of workers and our order would be cancelled. Just stay away from this one. read more

staff are the worst attending customer, French fries cold the printer not working and a long line of course Very bad experience read more

We absolutely love the Cherry limeade and you can't beat appt hour - half priced drinks! The slushiest and shakes are good too. We aren't big fans of the food. I feel like it's the oil they use that has a weird taste. read more

The worst. I we sat and waiting and waited and waited after we ordered our food. The screen even said that it was in the way out. We waited and waited more. Already paid, should have made it faster. Waited and waited. 30 minutes go by, and we check in our food. They said they lost the order. Now we are waiting again. Absolutely poor service. read more

they were so slow even tho we were the only cars there. they were super mean and we got a lemonade and they filled it TO THE BRIM there was literally no drink just ice. read more

This place is a cluster. Half the stalls to order do not work. The order taker at 1:00 pm 8/15 totally rude. Twice I've ordered with the app ahead of time to speed it up only to arrive and discover the entire store is closed and to get a refund I have to go through the app--still waiting on those. 1. Don't use the App. 2. Go to swig or sodalicious or In-n-Out. The lines may be longer but the arrive will be too notch and the lines faster. read more

AVOID AT ALL COSTS. Honestly worst restaurant and service I have ever seen. Placed our order and paid on the app at 10:30, they did not close till 11. Patiently waited 20 minutes but did not receive anything. Tried going to the door to ask a question and they yelled at me saying they were closed. I tried asking about how to get a refund and once again was yelled at. Now I am out $10 and 30 minutes of my time. read more

i have waited in the drive through for an hour. they had kids goofing off with each outside instead of taking orders. I have never waiting in a drive through even half this long read more

This is awful. We literally ordered our shake and food and water and all they gave us was 1 cookie dough bite, napkins and a water. All I can say is what in the H E . I'm so disappointed and so are my kids. read more

Sonic Drive-In - Sad cream. - Burgers Near Me - American Fork, Utah

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This location needs to update their hours to reflect when they are actually open. I placed a mobile order at 8:20 PM, an entire 40 minutes before they are supposed be closed. I arrive at 8:40 only to be told bluntly, "before you order anything our ice cream machine isn't working and our kitchen is closed." I informed them of my mobile order but that didn't matter to them cause they told me they already refunded it before I arrived. It would've been nice if the app told me they weren't going to complete my order so I didn't have to waste gas driving over to the establishment. If you plan on eating at this Sonic don't go after 8:30 PM because they'll refuse service without even being polite about it. read more

I ordered 3 drinks (cherry lime-aids). Waited for 20 minutes, and when they didn't come out, I just canceled the order. I can't imagine how long it might've been if I ordered food. There were plenty of people working, seemed like an overall lack of direction to me. read more

Truly the worst. Took 35 minutes to get three ice waters. I ordered nothing else. I swear I don't know who they hire or who does the training but it's crap read more

The food was terrible. Some of us who ordered are allergic to onions and they still put onions after telling them multiple times none. On top of that the service was horrible. They took our order and ignored us for 40 minutes! One of the slushies had plastic pieces in it. And they weren't small. It's like their machine broke and some plastic mixed in. Never again read more

I'm writing this while waiting for our food to be delivered. Over 15 minutes ago I pulled into a stall and hit the button. It's still flashing and no one has ever answered. In that time I've downloaded the app, ordered my food, and paid. The red light is still flashing. It's now been 10 minutes since I ordered and paid. The app didn't give me the half off price for happy hour. I'd complain, but it wouldn't do me any good, which is why I took to Yelp instead. Hey! 26 minutes after arriving they answered the call button! yay! I explained I already ordered. He never apologized or acknowledged what I said. Just went silent. And now we wait again ... someday I will get my chocolate shake I paid full price for during happy hour. Someday ... A little over 30 minutes of waiting we got our shakes. The wrong sizes, but oh well. read more

Waited 30minutes for a response and still got nothing. This location doesn't know how to handle being busy because no one was moving in the 30 minutes we waited. Some people got their food but we sat there and waited. As a person who works in the food service industry, it's common courtesy to tell someone who's been waiting a while that you will be with them shortly. Not leave them hanging. My thing is that this is the SECOND time this location has been slow at 2 in the afternoon. Chick Fil A's line moves through faster. Management needs to step up their game especially when it comes to this situation. I'm appalled by this and wish that it didn't happen twice. I hope they can get better and improve. Otherwise, If I'm waiting to order my meal for longer than 5 minutes, this location will be losing my business!! Which is pretty sad!! read more

I've given this place so many chances and I'm done. They are painfully slow and last time there we waited for 20+ minutes in the drive through and we only advanced one car. At that point I just left and won't be back. read more

Went to this Sonic a couple of nights ago and had the worst service. They got my order wrong and when the manager came to the window her excuse was "I'm a new shift manager and I'm training new employees and another new manager." All we wanted to do was pay for the things that they missed from our original order and she just kept saying that she can't give us anything for free. She wasn't hearing us that we wanted to pay for what was missed on our order and she just kept saying that she can't give it to us for free. Maybe some further training for these workers and managers would be helpful. read more

I've tried this location 3 separate times now with months in between to hopefully allow something to change, and it never does. Terribly slow service, apathetic staff that doesn't care about their service and food that's never been correct or is often cold. The last time we came they stuff 4 meals into one bag and it broke spilling everywhere while they tried to cram it through the drive thru window, so we had to wait while they tried again. Tonight we heard them fighting over the intercom with each other, and then waited for 5 minutes before eventually just driving to the window for service because we got no response after asking for someone to answer the intercom. Once to the window, the girl responded with, "oh, yeah, that dumb things broke and doesn't buzz to let us know someone's at the drive thru." Only problem is they can clearly see vehicles at the box waiting, she just never asked to help us. Sorry, Sonic, but this was your final shot with our family. Hopefully you can right this ship, cause it's sinking. read more

I'm not a fan of their food. It reminds me of the cheap food you used to get at the drive-in movie theater. You have to wait a while to get your food and they want a tip to bring it to you. read more