Mary was out real estate agent and she helped us get our house of 3 rooms 2 baths around a month…read more Very easy and a very fast process. Mary and her associates are very thoughtful and I will definitely recommend them.

Isabel Lopez is a terrible property manager. She does not adequately screen tenants. Several had…read moreto be evicted a few months after she screened them for delinquent rent. Tenants appeared to have a lot of requests for repairs which she would always submit inflated repair bills which lead me to believe she was padding the bill for her benefit. When we informed her I was not renewing our agreement, the tenant repair requests dropped down 90%. Now, we are using another property management firm. Costs have significantly dropped and magically the constant problems in each house disappeared overnight after changing over.

Exceptional customer service provided from scheduling to close out…read more Kieflyn provided cleaning services including carpet cleaning/shampoo (an add on service) prior to our move. The house not only looked clean, it felt and smelled clean. I will definitely utilize their services in the future for deep cleaning on a quartely basis. Thank you ICON and Kieflyn.

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

Sales person was beyond rude and dismissive, and after having me waiting on him when he could have…read moreanswered my question from the start. He was more concerned with me starting paperwork before i could even see the product. Pretty much walked out and left the room when I wanted to see the units first.

I walked in not sure if me and my husband wanted a mobile home while we build our 2nd home. The…read morecustomer service, knowledge, effort the agent have me and my husband was amazing. Even though we're still not sure what we will do right now, I know if I was to buy it would be here. Everything was a straight line and pure sincere opinions that are encouraged. If you buy, buy here!

Words cannot describe how lucky I was to be introduced to Robin Germen-Curtis. I recently…read morerelocated to the Houston Area from the suburbs of Chicago. I moved to Houston with the expectation of finding a house within a two week period not realizing how crazy the process was for the rental market. She understood the importance of getting me into a house. She was patient and determine, she had gotten to know me and know exactly what I needed. She found me a home that exceeded my expectation and I can't thank her enough. If you are looking for a realtor that about integrity and excellence Robin is that person, extremely detailed and patient and always on top of her business. She has a kind spiritual soul with a winning attitude. Robin is undeniably the BEST at what she does.

From the owner: When it comes to finding a new home or apartment home, we work hard for you and provide a very…read morevaluable resource. As leasing specialists, we can quickly match your specific lifestyle, budgetary and location preferences to a list of communities. We offer a personalized service that saves you time and simplifies a task that might otherwise be stressful.

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

Jessie goes above and beyond to represent her clients. She is extremely knowledgeable about the…read morehousing market inside 610 and provides great information regarding comps and pricing for comparable homes. Her honest advice about the market as a whole and the potential for investment opportunities is quite refreshing. I have and will recommend Jessie to anyone interested in purchasing or selling there home here in Houston.

Not only is Jessie extremely knowledgeable about Houston real estate, but she is also friendly and…read morefun to work with! She develops lasting friendships with many of her clients. When I was moving from the Austin area to Houston, I was working in a very tight timeline. She was able to help see that everything fell into place so that I could be in my new home in a timely manner. She is professional, talented, caring, and will take the time to listen and fully understand your needs. She is always on top of everything and will go the extra mile to find answers to questions that come up. Finally, and also very important to any pet lovers out there, she is a fervent supporter of rescue animals and donates a portion of her proceeds to BARC in addition to her time there as a volunteer. I would absolutely recommend Jessie to anyone looking to buy or sell a home in the Houston area.