Mary was out real estate agent and she helped us get our house of 3 rooms 2 baths around a month…read more Very easy and a very fast process. Mary and her associates are very thoughtful and I will definitely recommend them.

Isabel Lopez is a terrible property manager. She does not adequately screen tenants. Several had…read moreto be evicted a few months after she screened them for delinquent rent. Tenants appeared to have a lot of requests for repairs which she would always submit inflated repair bills which lead me to believe she was padding the bill for her benefit. When we informed her I was not renewing our agreement, the tenant repair requests dropped down 90%. Now, we are using another property management firm. Costs have significantly dropped and magically the constant problems in each house disappeared overnight after changing over.

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

Exceptional customer service provided from scheduling to close out…read more Kieflyn provided cleaning services including carpet cleaning/shampoo (an add on service) prior to our move. The house not only looked clean, it felt and smelled clean. I will definitely utilize their services in the future for deep cleaning on a quartely basis. Thank you ICON and Kieflyn.

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

This is a review for my experience with them in 2001. They have since gone out of business…read more In the days before real estate information was readily available and the internet was still relatively young, I decide to use the services of Robert and Sonia Jimenez a husband and wife team since they were the first people I saw leaving Hobby Airport while returning to Houston. I went inside and met both of them and explained my needs in looking for a 3/2/2 in the price range between $80k - $100k. Not knowing much about the home buying process and fairly young with a starting family, I decided to give them a try. What a horrible mistake. Sonia wanted me to sign a buyer's representation agreement immediately, which I did and it was off to the races we went. She always seems impatient and irritated when we looked a home we were interested in, but very cautious due to the initial house we saw that has haphazardly updated with a lot of scary jury rigged setups. Naturally you would be more cautious since you do not want to be stuck paying for a house that was a money pit. She did give me a list of houses and we had a list of homes we wanted to see, however that was an interesting experience since she always found an excuse to show up late or never showed up at all. We got tired of using her services, so we decided to drive around neighborhoods to look at for sale signs and just call the number there to speak to them directly. We finally found a house we loved that we loved that had a simple for sale sign. We paid the price and thought everything was over with. Months later, we get this nasty call from Sonia stating that we owed her a commission for the house we bought. We were like you did not help us, so why should we pay you? Well she brought up the buyer's representation agreement and since we were under her representation, we owed her a 3% commission on the purchase price of the house (which she did absolutely nothing to earn that money). She threatened to sue us and we complained to the Texas Real Estate Commission. She backed off and that was that. Worse experience than dealing with a used car car salesman.

I did a lot of research when I was about to sell my home and found Sam Ferreri as he had sold the…read moremost amount of houses in my area and they all seemed to sell within two weeks and I was so pleased when I met him. He was kind, genuine and a real professional. He and his team walked me thru every step and sold my house in five days! Since I had no idea what I was doing he was always available and explained everything to me...then they took care of the rest. It was a lot easier than I ever thought it would be. I appreciated all of their hard work and honesty throughout the whole process. I would 100 percent recommend The Sam Team! Thank you so much guys!!

From the owner: The Sam Team of RE/MAX The Top Office is dedicated to helping buyers and sellers in Houston with…read moreall of their real estate needs. No two sales are the same, which is why our team takes a custom approach to every transaction that's fully tailored to your needs and wants. With a lifetime of experience, trained industry experts, and access to local market statistics, let The Sam Team help you get the most out of your real estate endeavors! We specialize in commercial and residential properties. We work with single family homes and condos