There were some issues during the august-september 2023 Erope trip that I believe should be addressed for the betterment of your business. Communication: There were significant communication gaps during the tour, especially when the entire group disappeared from the radar for two days. This created anxiety and confusion among the families of the elderly participants. Clear and timely communication would have helped alleviate this. Health and Safety: It came to our attention that all tour participants fell ill during the trip. We were surprised to learn that they were not provided with COVID tests or basic medical attention despite having paid for insurance. Ensuring the health and well-being of all tour members, especially when dealing with elderly individuals, should be a top priority. And btw they all are home but tested positive with symthoms. Physical Demands: The physical demands of the tour, including long walks and high step counts, seemed excessive for an older demographic (15000+ steps per day). It's important to consider the physical capabilities and limitations of your clientele when planning tours. I believe that addressing these concerns and making improvements in these areas would greatly enhance the experience for all your customers, if they ever use your services again, especially those in the elderly demographic. As your former clients, we relied on and expected your professionalism and dedication to ensure clients' safety and enjoyment during these trips, and you failed. read more

Guys believe every bad review. How strange there are 2 good reviews written together 17 hours ago. Sona don't lie that everything is prepaid you collect extra tours prepaid (insane overcharged) then you get there you collect money for every small entrance NOT ONLY THAT YOU PUT A MINIMUM PRICE ON DONATIONS. Dont you think people need to donate as much as they want? Not only this you are extremely rude, make people run around then leave them on the streets for 3-4 hours where they are tired and you dont do proper research before taking people to places on Sunday where everything is closed. For being in business for so many years you should know rules of weekends in Europe. You don't care about people so much that after relaxing Spa hot waters instead of people rest you make them walk uphill to some kind of church to listen lectures and again donation. which is nothing is wrong with donations only they don't have to be mandatory like you force people to pay. Let me open your eyes a lot of travelers are extremely not happy with you only they don't put bad reviews because they don't want to deal with you calling them . Yelp is for people to write their honest opinion about businesses and that's what we do and this is a very honest opinion about you so don't get offended and your replies to bad reviews about oh you were not in my tour so i dont consider your review legit is nonsense . And yes there are a lot mistakes you make which needs to be reported to travel comission read more

We just got back from an unforgettable trip to Argentina and Brazil with Sona Tours, and it was incredible from start to finish. Sona, our guide, was amazing. She made sure everything ran smoothly and that we truly got to experience the heart of each place we visited. From Buenos Aires to Rio de Janeiro and the breathtaking Iguazu Falls, every moment felt well-planned and special. Iguazu Falls was definitely the highlight of the trip. Seeing the waterfalls from both the Argentine and Brazilian sides was so beautiful. Walking through the rainforest, hearing the sounds of the falls, and feeling the water on our faces was something we will never forget. Rio was just as exciting with its iconic Christ the Redeemer, and gorgeous beaches. What made the trip even better was how organized everything was. Sona made sure we did not have to worry about a thing. The hotels were great, the itinerary was packed with unique experiences, and everything felt effortless. We came away feeling like we truly got to know these beautiful countries in such a short time. We cannot recommend them enough. Thank you Sona jan :) read more

We recently returned from our 2 week trip to Greece in September with Jacqueline from Sona Tours and Ani (our local tour guide). They are the best! Words can't describe how amazing our trip was to every city and island that we traveled to. Everything was exceptional from the hotels we stayed in, to the excursions and site seeings we visited and the great restaurants we dined in. Thank you to Jacqueline and Ani for doing such an amazing job in organizing a wonderful and well thought out itinerary for all of us from beginning to end. We will definitely book another trip with Sona Tours in the future, we highly recommend them for your next getaway adventure.I believe unlike the other who wrote the reviews were not the person who were actually on the trip. read more

Awesome, wonderful, incredible, magnificent, spectacular, breathtaking... Those are some of the first words that come to mind when i think about my recent trip to China with Sona Tours!! This trip to China with Sona Tours was my very first experience with Sona. I had seen some of her commercials and had heard about her alot in the community and decided to give her a shot. Ill be totally honest, her very low prices on tours did make me a little hesitant because of the whole " if it sounds too good to be true, then it probably is" motto.. but i was pleasantly surprised because Sona and her staff did delivery exactly what they had promised. Thanks for ALL the memories Sona Tours!! Krisdapor Glendale CA read more

My mom and I went to Spain & France with Sona Tours this year. What a breathtaking trip. This agency allowed us to sit back and enjoy two amazing countries without a single worry. Sona was so caring and professional. I commend her patience throughout the entire trip. Oh and one more thing, the amazing prices!! If we had tried doing this trip on our own, we would have paid double the price and probably would not have seen half of the things we did during this tour. AMAZING! AMAZING! AMAZING! Highly recommend Sona Tours. Can't wait to see what they have to offer in 2013. Thank you Sona and Sona Tours Staff! :) read more

It is good that I have not traveled with you. I have heard many unprofessional stories about you and your nephew. you need to get some manners and show respect to people. the fact that you reply to messages via text and yelp shows how low class you are. You embarrass and yes, change extra fees to travelers once you get to foreign countries. People need to know all these before they book tickets with you. i've heard these instances from many different people. you and your nephew don't have the right to be in such business. No need to know who I am. My job is to make sure people are treated with respect. read more

I usually do not take the time and write reviews online, BUT i had to make an exception because of the impeccable service me and my husband Armen received when we traveled to Europe with Sona Tours. This was our first time traveling with Sona and her groups and i can assure you it will not be our last. Her professionalism is unmatched in our community. The memories me and my husband made throughout this tour will forever remain in our thoughts. Thank you soooo much Sona! Anoush & Armen Pasadena California read more

Took a trip to Dubai with Sona Tours. This wasn't our first time traveling with Sona and her groups and I must say she has always stayed the constant professional no matter what situation is thrown in front of her. I had never been to Dubai but with this trip I feel like I have seen all the important historical spots. The hotel we stayed at were very clean and comfortable.. Probably to the same standards of a 4 or 5 star hotel in America. We will definitely be traveling with Sona Tours again! read more

I had a fantastic experience with Sona Tours.From start to finish, everything was so well organized and stress-free. Sona was not only knowledgeable but also incredibly friendly, which made the trip even more enjoyable. I especially loved how we got to explore both popular sights and hidden gems that I would've never found on my own. The entire tour felt very personal and thoughtful. I highly recommend this agency to anyone looking to have a memorable and smooth travel experience! read more

i just came back from wonderful tour to Switzerland and Italy with Sona, my impressions and emotions high to sky , Sona as a our leader was just wonderful, strong, funny,knowledgeable ,everything went so smooth and well, i love my trip , i enjoy my group , and i already want to go back again , we visit so many incredible places , gain so much experience about their culture, thank you again Sona jan for my unforgettable memories! read more

Sona jan it was great seeing you on the plane from Paris. Would like to appreciate your kindness & caring for your clients & I know you always go out of your way to help & comfort everyone & looking forward to travel with you again as my mom did for so many years. Thank you again read more

loved the tour!!!!!! we will definitely join again. very well organized great service from sona . my husband and i will definitely recommend to anyone that wants group tours, 5* accommodation with amazing prices . read more

Great professional service.. Price was pretty competitive for the market. I will recommend and travel with Sona Tours in the future read more

We had the best Europe vacation with Sona tours in June 2019.