I bought my first Subaru Outback from Sommers and couldn't be more happier! Curt George is a…read morevery good salesman, very informative and friendly. He went above and beyond when he dropped off my extra set of keys on a holiday weekend ( he forgot to give them to Me when I picked up my car) Haley McCormick is AWESOME to deal with in the service department as well! I was having issues with the remote start I had installed. She always kept in touch to tell me what exactly they were doing, what the next steps taken and didn't stop till the issue was resolved!!! I will definitely buy my next Subaru form them and highly recommend them as a dealer for purchase or service!!

I called to explain I needed two exterior trim parts replaced under warranty and scheduled an…read moreappointment for the following week. I showed up for the appointment and no parts were ordered. So I wasted a half hour driving there from the opposite side of town, and another half hour back. Apparently the service department doesn't order parts because they asked ME if I ordered them. Guess what, guys? I'll go to Subaru City and get ACTUAL service, including them ordering parts. Never again.

Very helpful re a potential used car. Sent a video of it. No high pressure. Great info.read more

Sadly, I have to give one star. My son has a 2017 Ford escape. His transmission was slipping and a…read morewarning light came on in the dash that said it needed immediate attention. The car has 80k miles on it. I suggested that he take it to GB Ford in Thiensville to get an estimate. They told him it would be $190 for them to diagnose. Their estimate came back with multiple up-sales (which is to be expected). They told him that he needed a new transmission and with that including the up-sales the estimate was $9000! The itemization of the transmission replacement was never provided. I assume it was around $4000 because the up-sales were itemized and they added up to be almost $5000. Included in the estimate were four new tires, front end alignment, front and rear brake rotor and pad replacement (they indicated the rear brake pads were worn to less than 3mm which they were), and replacing the turbo charger among other things. They claimed they took a sample of the transmission fluid and determined that it was burnt and had metal in it. My son could not afford all these repairs. He asked me to pick the car up as he had to work. I paid $211 for the estimate and drove the car home. I decided to tackle the repairs myself. After draining and filtering the transmission fluid I discovered that the fluid did not have any metal in it. It did smell burned and the quantity was a little over a quart low. After draining and refilling the transmission fluid 3 times and bringing it to operating temperature each time it worked great. No more slipping or warnings. I replaced the rear brakes and when I went to change the front brakes I discovered the pads had more than 50% wear left so I did not replace them. The car is running and driving like it always has. My complaint is that GB Ford was more interested in up-selling than focusing on the transmission. Maybe they aren't willing to deal with repairing transmissions that might or might not have anything wrong with them other than needing a fluid flush. Beware of up-sales.

A Big-Bigger-Biggest THANK YOU for coming to my rescue several weeks ago. I was at a small gas…read morestation in Thiensville filling up with gas, when my car wouldn't start! "What?" Never happened to me before - and as I am "ageing" I really didn't know what to do! Got ahold of you and magic happened. It was a dead battery, and it was replaced right away. I called Gierach's and a nice young man came to my rescue (in less than 15 minutes!) I have and I will continue to recommend you any time!!! (Pastor F. told me to share this experience with you!)

I have used Gierach's multiple times for towing services and EVERY time, they have been on time,…read morecourteous, professional and efficient. Nice guys on top of it all. A+

Hi Leah, recommend Tim Jeff and also his brother Mike who wants a different dealership great…read morebusiness great cars, service and price you'd be making a mistake by not trying them out. Spring is almost here time to buy convertible. This is the place.

These guys Rock! I have now purchased over 6 cars from this dealership since they first opened in…read morethe early 90's. Jeff H. and Tim H. are awesome and do absolutely everything they can to make their customers happy. I have had excellent luck with their service department as well and would not own BMW's and other foreign cars if I could not count on the excellent service that they offer. I am a car fanatic and this dealership sells incredibly clean sometimes high milage but great valued cars that still have years of life left in them. keep up the great work Hansen Brothers!!!!!!

Great experience. They we're very accommodating & pleasant to deal with. They are a little out if…read morethe way, but from the selection & prices on the lot, it's worth the drive.

If I could write a bigger sign saying DO NOT GO HERE I would. Tell your friends and family; This…read morehas been an absolute nightmare dealing with these people, they are nice looking cars but the evaluations are all lies, and they hide problems. I bought a beautiful car and was so excited and by the end of the weekend I found many things wrong with it, including a leaking windshield. When I took it back they apologized, for example saying they didn't know the windshield was leaking- even though they must have known and hid it when they took it though a car wash. When I was in the car wash over the weekend a ton of water was coming through the inside of the window. So dishonest to know and send someone off like this. I've dropped the car off 3 different times to get the windshield replaced and all of the times it wasn't done. The guy said he was getting it done the last time and I called there to make sure it was getting done and the shop had no idea what I was talking about. Do not do business here.

I recently purchased a vehicle here but I had some concerns with the finance process that future…read morebuyers should be aware of. During closing, I was quoted a bundle for screen and paint protection, but when it came time to sign, the price had increased by about $200. When I questioned it, I was shown a handwritten note with the higher number and told that was the quoted price. Rather than delay the process further, I moved forward, but the inconsistency was frustrating. I am also not convinced that they actually applied the paint protection. More concerning was the financing. I was initially quoted an interest rate that was more than 1% higher than the lender's advertised rate. After the purchase, I contacted the lender directly and was able to have the rate adjusted, as they indicated there was no clear reason for the higher rate. I appreciate that the team helped get me into the vehicle I wanted, but the pricing and financing process lacked transparency at key moments. I would recommend that anyone purchasing here carefully review all numbers, ask questions, and verify financing terms before signing.

Shaun Kinchlow was our salesperson at Ewald VW M . Falls. He was personable, patient, and…read moreprofessional in assisting us with our recent purchase. Overall, a great experience and we are pleased with our new car and service plan. Linda & Jim A.

Found a CPO A5 online. Drove up and took it out for a quick drive. Did the rest of the back and…read moreforth via email and text and picked the car up 3 days after the test drive. Financed through Audi. And the process was easy and simple. In and out in 45 minutes. Andy was great to deal with and made what can be trying quite easy. Worth the drive from Racine.

The service team, let by Seth Kline, continues to offer a very high degree of personalized service…read more Something as simple goes off without any issues. Great place to get your Audi serviced and get a new one as well. Jim

There was a recall on the passenger side air bags in my vehicle. I called them to make a service…read moreappointment and the rude lady on the phone told me that it didn't cover my vehicle. Well, I knew better so I went ahead and made an appointment anyway to come in later the same day. I got there and stood idly for about 10 minutes as employees milled around me promising someone would help me soon. A woman filled out my paperwork and told me John would be looking at it. I went into the waiting room and was called out by John in about 15 minutes. John went into a long explanation about how the recall was for the passenger side only, and my drivers side seatbelt mechanism was broken (strange, I've never had an issue with it before) and that's why my airbag alert kept coming on on my dashboard (strange again, I've never seen it come on). I told him that I'd never had any issues with drivers side or any alerts, but my complaint was that the passenger side air bag OFF sign was constantly lit up whether or not there was a passenger. He told me to sit back down in the waiting room. About 5 minutes later he calls me out to my car to look at it, IT'S NOT EVEN MY CAR! Finally he admits that the sensor is indeed blown and they'll have to send in the passenger side cushions. He says he hopes I won't be driving with passengers for a while. I asked him to clarify... he was ready to send me out driving this car with no passenger seat and no right side airbags! I insisted on a rental car (as the recall notice stated came free with the fix) and he obliged. Once in the rental I noticed that the gas is only at 1/4 tank, the washer fluid is empty (seems like a luxury, but with slushy weather it truly is a safety hazard), and filthy interior. This is a 2015 rental with just over 1,000 miles on it... how is it so gross already?!? I called back to clarify that there was little gas in it and insisted it is noted so that I am not charged the hefty $6.00 a gallon when I return it at 1/4 tank. They were snooty with me then too. He even said my keys were "in use" when I asked for them to get my house key and office fob... so I guess what I'm saying is... anybody got a couch I can crash on for a couple days? Not returning.

bought my 2023 Nissan rogue there, the engine failed and they said because it's a Nissan they…read morecouldn't do anything. My stress level is high enough, they could've helped me find a dealer that could help me, but they sold me the car, got there money and that was good enough for them. Customer no service. Thanks for nothing......."?......

I had used the service department for some time. Communication had been spotty over the years but…read moreI expressed my concerns and kept giving another chance but it kept getting worse. I recently came to the end of my confidence in them as I had been waiting for a part to come in. I hadn't heard back from them in weeks so called and they noted the manufacturer canceled the order and I had to go directly to them for reorder. I asked why I was not informed of this and they said they left a message but I never received one. Just have no confidence that ever happened as I would have a message notification if it did. Just another example of lack of care and concern for follow through. I like to work with local businesses but do have an expectation of a minimum level of service and that they actually care about providing such.

AC compressor was dead and we decided not to move forward with a $1700 replacement. We were still…read morecharged nearly $300 for just a diagnosis