I am writing this review to share my experience with the property management at Marshall Reddick…read morein San Antonio. On a positive note, the team was very responsive prior to move-in, answering phone calls and text messages in a timely manner. Unfortunately, that level of service dropped significantly once I was in the home. Post-move-in communication was exceptionally poor. I often had to call multiple times without receiving a response, despite the company expecting immediate replies whenever they reached out to me. We also experienced recurring issues with the home's water heater, losing hot water on at least three separate occasions. When we submitted maintenance requests, we were advised to turn up the temperature on the unit. While this provided a temporary fix, the underlying issue kept happening. It was only after sending a stern email and copying the property manager that the problem was finally addressed properly. To make matters worse, upon move-out, we were improperly charged a cleaning fee despite having hired professional cleaners and submitting the receipts directly to Joshua Garza. Joshua was unresponsive regarding the charge, and even after CCing Melisa Day, I still received no reply or resolution to this day. The lack of accountability and communication has been extremely frustrating. If you want to avoid a headache, I recommend to NOT lease through this company.

I am a current tenant in the townhomes in converse on green rd and unfortunately, I cannot…read morerecommend renting through Marshall Reddick. From the day we moved in, our experience has been disappointing. We've submitted multiple maintenance requests that have either gone unanswered or been marked as completed without anyone ever coming to our home. One of the most concerning issues is a large hole our neighbor's dog dug under the fence, allowing it access to our backyard. I was told they would "look into it, and call me back" but I never received a follow-up. Despite multiple calls, voicemails, and an online work order, the issue remains unresolved weeks later. We also reported an unbalanced ceiling fan that appears unsafe to use. After waiting over two months, I received a notification stating the repair had been completed, even though no one ever came to inspect or fix it. Communication has been extremely poor. Calls are rarely returned, voicemails go unanswered, and it feels nearly impossible to get a response from maintenance, the tenant coordinator, or Property Manager Melisa Day. Another frustration is that because these are new construction townhomes, tenants are expected to coordinate directly with vendors for certain repairs. That responsibility should fall on property management, not the tenant. To make matters worse, there is a significant gnat infestation. Despite paying for private pest control every two months and purchasing Zevo traps at my own expense, the problem persists. After speaking with several neighbors, I learned this is a community-wide issue. My experience has left me feeling that once the lease is signed, tenant concerns are no longer a priority. If you are considering renting here, I encourage you to carefully research the property before making your decision. ( we are very clean people three of those zevos have been there for 5 days, one I just changed yesterday.)

In the last 23 years Kelly has helped me sell/buy 3 homes. She knows the market better than anyone…read moreI know. I recommend her every chance I get. She helped 2 of my friends sell/buy and they were thrilled with her. There's just nobody better out there! Right now, she is helping my son buy his first home. He first met her when he was 5 years old. I also worked with David on my last purchase. He was so helpful. They make a dynamic duo. You're in great hands with the Thate Team!!

From the owner: When you choose to use the Thate Team, you choose to help several non-profit organizations like…read moreCoalition to Combat Human Trafficking, this organization helps educate on how to recognize someone in need of help. There is Nicole's house that can house and nurtures those that have been rescued. The Thate Team has worked in Real Estate for 33 years. David and I have been a part of The Austin to San Antonio Real Estate market since 1991. We love what we do and our client's testimonies say it all. We are here to help you with your Real Estate needs, and with a portion of our income, we contribute to the above organizations that can be the hands and feet of our Lord and Savior. Call us for more details, we would love to share.

Joshua Helton and team at this office have been fantastic to work with. For my rental properties…read moreint he area, they helped go the extra mile to handle some tricky topics in additional to ensuring that all regular affairs were taken care off in a prompt manner!

Had a maintenance request for a busted pipe and they got to it fast and had a tech out within 20…read moreminutes. They also reached out to ask if there was anything else they may be able to do to help. Love the professionalism and the way they take care of their tenants. 5 star rating all the way around.

We just purchased a home in December and called several property management companies and Shawn was…read morethe only one who contacted us. So far, he has made every effort to make things smooth for us. Looking forward to working with him and the company.

Shawn and Sasha were outstanding!! They helped us sell our home when the economy was at its most…read morebrutal. They were patient, diligent, and most importantly trustworthy. The results were better than I could have hoped for! Fair, honest, and all around great people to work with. With out a doubt I would work with them again!

Working with Niki has been a great experience. She's responsive, professional, and has been very…read moreeasy to work with. I've really appreciated how quickly she handles things and how on top of everything she is. What I like most is that she doesn't make you feel like just another client. She genuinely seems to care and takes pride in doing things the right way. That's hard to find. I've had a very positive experience with her and would definitely recommend her to anyone looking for a property manager.

I really enjoy working with Niki! She has great energy -- personable, helpful, and proactive. She…read moremade the process of getting one of my rental properties listed quick and seamless. Highly recommend her to anyone needing reliable property support!

Outstanding experience with Homebase ATX Realty!…read more Homebase ATX Realty is one of the most professional and reliable teams I've worked with. Their property management is well-organized, transparent, and handled at a very high level. Communication is always clear, responses are fast, and any issues are resolved without delays. I'd especially like to highlight Sage -- an incredibly professional, attentive, and responsive specialist. Sage was always available, explained everything clearly, and helped resolve any questions quickly and efficiently. Working with someone like this truly gives peace of mind. The team has excellent knowledge of the Austin market, pays close attention to details, and genuinely focuses on their clients. All processes are efficient and stress-free. It's rare to find a team that combines professionalism, integrity, and accountability -- but Homebase ATX Realty does exactly that. If you're looking for a trustworthy property management or real estate team in Austin, I highly recommend Homebase ATX Realty. You can be confident your property is in excellent hands.

From the owner: Homebase ATX Realty is a local property management company serving over 50 properties in the Austin…read morearea and growing! We provide: -leasing services -turnover services -maintenance -rent/payment management -owner distributions and tax forms - utility management -tenant communications -staging -selling -buying

Horrible!!! Never have had more issues with getting maintenance resolved than trying to work with…read moreAngel. We have been waiting for months for the master bathroom shower leak to be fixed. We have rats in the dryer due to their being no vent covers in the house (per the person they sent) now they say it's our issue. We went 3 weeks without laundry because the electrical panel was rusted and the breaker caused the whole house to lose power multiple times. It takes weeks to get updated, if you get any at all. Never rent a property with them, you'll be living with leaks, mold and rats . They also sent the most unqualified people to try and fix things.

Our family just acquired some property in Texas through MR at the beginning of this year. Everyone…read morethere has been amazing, and specifically for this review, they did a fantastic job leasing several units. We closed in early January and by mid March we were fully leased! Kelli and Victor of the leasing team were so great to work with and were super responsive. Looking forward to continuing to work with the gang through property management and any future leasing. Thank you!!

Our comminuty has been with Trio for approximately 9 years. Jessica and Danae are great to work…read morewith and very attentive to requests and get things done quickly. They always answer the phone or call me right back. If you are looking for management company that works with you, you can't go wrong either Trio.

Poor property management no visitors parking Streets are very narrow no answers or responses from…read moreproperty managers.