This is not a negative review for the dentists and assistants. This is for the front office…read morestaff/receptionist that I spoke to. I was referred to Barnhill by Dowell so that daughter could be put to sleep for 1 filling because she was terrified. I called to see about getting an appointment and the lady that I spoke to was so rude, apparently because I had a $32 bill that I knew nothing about. She cut me off several times while I was trying to speak. Rudely read all of the dates that a bill was mailed to me and said texts were sent. i had not received anything from them. Then in a smart alec tone said "I will send you a text right now". Like i would avoid a measly $32 bill when I paid them over $700 the last time I was there. Apparently there was an insurance discrepancy I knew nothing about. Needless to say, I will not be back. In addition, I was also told that my daughter will need another exam because they dont "use other doctors exams" in the rudest tone. I will drive her to Lexington before I am treated and talked to in such a tone over a $32 bill.

First time there. The employees are nice-ish but making an appointment time seems to be pointless…read more People with appointments wait hours past the time made. When asked about the wait, I was told you can't listen to the folks out there in the waiting room because they are probably walk ins (they were not and I certainly wasn't) and that they are busy. As a person who is borrowing transportation to take my children here, I feel as though they do not take the time of their patients seriously.

I waited in the lobby for over an hour and 15 minutes after our appointment time. When we get back…read moreinto the room, the person who was asking the preliminary questions was rude and said my son hadn't had an x-ray for two years and seemed frustrated by that. He has been seen at the office three times in that 2 year period, why have you not done this? It's one thing to have to wait for a tremendous amount of time and get good service... but to wait for a tremendous amount of time and have to deal with a dental assistant who has a bad attitude and is short on patience is something way worse.

Dr. MCCW provides thorough patient-centered care, focused on comfort for the community. Her…read moreoffice's atmosphere is fun & customized for quality pediatric experiences. She is a warm, focused professional w/ a ton of experience.

They were great! I didn't have to wait to long at all the Denist was very friendly and helpful. I…read morewas nervous about a dental issue and she assured me that she would be able to help. She was very confident and did a great job!! I will be recommending them to everyone.

Denita McDonald is one of the most caring and dedicated people you will meet. She actually listens…read moreto her patients ad allow s them to address their concerns. She is wonderful and could not ask for anyone better. Her staff how ever, something gets lost in the translation, The issue is you can never speak directly to her only leave a message, and there seems to be miscommunication between what you tell them and what they in turn tell her.

I get the best care that I can get . Lindsay is a great listener and provider , very caring . This…read moreoffice is the best I have ever experienced it's five star service . All the staff are very caring .

I saw Paul about nine days ago. He's literally the only person within probably 100 miles that…read moreunderstood what I was going through. He actually took an x-ray. It was amazing. He took care of me. He really did and I was shocked. I was amazed. Dr Cherry is my doctor so I knew that Paul worked there, but I didn't know that I was gonna get him as a doctor the day that I went in and he treated me with respect and he x-rayed me and he fixed me I mean not long-term I'm talking about urgent care. You know what I mean. He fixed me for that day and I'm very grateful and very thankful.

The location was busy and most people had to wait in there car because of Covid-19. The staff was…read moreamazing though. They answered the phone quickly and were out in no time with paperwork for everyone. The Clovid test is not pleasant but the nurse was. She had a lot of tests to administer but she greeted with a smile and made the experience tolerable. Kudos to the staff for a job well done.

My family and I have been going to Dowell Family Dentistry for our Dental Needs since they opened…read moretheir business. Each visit is pleasant and we are given the best Dental Care possible. Our interactions with the Office Staff and Dr. Chip & Dr. Stephanie are always very pleasurable and they are very professional. I am thankful that we have such Dentists in the area, who are very dedicated to their Clients.

Had a tooth that broke a piece off and was able to get appointment to go in. As it turned out the…read moretooth that broke had previously had a root canal and the portion of the tooth broken could had been repaired but since it was a large piece, Dr. Dowell said it would probably have to be extracted in the end. So I went ahead and went through the extraction. She had to dig and drill to get the 2 remaining roots that were there and upon leaving was given a packet of gauze, prescription, and directions with phone number in case of any emergency. I feel her dedication and professionalism was outstanding and would very highly recommend Dowell Family Dentistry to anyone who ask...

Love this Dentist! He has been around for years and has a great reputation…read more I hate going to the dentist but I actually don't mind going here. I am terrified of needles and every time before he gives me the shot, he'll say, "close your eyes," as he shakes my cheek back and forth so I really don't feel it. That's my least favorite part and he makes it 100% tolerable. His staff are all extremely nice and have been there for years. That gets a thumbs up in my book too! As you wait in the chair they give you the TV remote control and let you watch whatever you want to, which I love. One more thing to keep my mind off the fact that I'm at the dentist. He is affordable and you don't have to feel overwhelmed when you get the bill from here. I'm a fan and sure you will have a good experience with Dr. ToHill too. Oh yes, there are 2 Dr. Tohill's. The dad is Tim ToHill, which is who I go to. The son is Taylor ToHill. So make sure you specify which ToHill you want! Cheers & Enjoy!

Staff is always so friendly and supportive! Dr. Tohill is caring and goes above and beyond to make…read moresure you are satisfied. My family is third generation patients, that speaks to the high quality of care!

Such an amazing dental office! Everyone is super friendly, the place is really clean, and they make…read moreyou feel so comfortable. The dentist explained everything in a way that was easy to understand and the whole visit was quick and stress-free. Honestly the best dental experience I've had!"

I called in, asking if they were taking new patients. Due to Covid and the Flu, the receptionist…read morestated they weren't. The receptionist then said that a dentist's office in Corbin, Ky, was accepting new patients and not being from the area as I work for a trucking company. I asked where it was, and the receptionist scoffed at me, saying with doubt that, "I didn't know where that was?" when I tried to explain I wasn't from the area, she said she was sorry she tried to help me and then hung up on me. If the receptionist speaks to potential patients this way, I can't imagine how the doctor treats his patients. I highly recommend not going to them as they don't know the first thing about customer service.