Missed a appointment cause my phone messed up didn't know when it was and they will not let me…read morereschedule I wouldn't recommend going to this dentist office

I was a little disappointed when I sat in the waiting area for 30 mins only to be asked to…read morereschedule my appointment because I had my children with me. I was getting X-rays that day, some parents don't have the privilege of having a babysitter or someone to go with them to appointments. I was expecting some compassion maybe, or understanding. My kids could have easily sat in the hallway for 3 mins on my phone playing games while I got the X-ray.

The best dental team in the state! They worked with me when I had to cancel unexpectedly and got me…read morein ASAP. The front desk girls are fabulous. The dental hygienists are *THE BEST EVER* And the dentist are super knowledgeable and friendly!

I have had several cleanings and 2 replaced fillings done at Cumberland Falls Family Dentistry. I…read morehave found the staff both speedy and professional. Numbing shots (no fun but necessary) are effective and wear off as soon as the procedure is done. I've gotten good advice on mouth related health issues, and they have the latest equipment.

I had a cleaning done in March and I have been a patient here for a few years,,had to switch after…read morethe dentist I saw had moved and I was nervous because I hated going but I love Dr. Couch , always awesome and painless.

Such an amazing dental office! Everyone is super friendly, the place is really clean, and they make…read moreyou feel so comfortable. The dentist explained everything in a way that was easy to understand and the whole visit was quick and stress-free. Honestly the best dental experience I've had!"

I called in, asking if they were taking new patients. Due to Covid and the Flu, the receptionist…read morestated they weren't. The receptionist then said that a dentist's office in Corbin, Ky, was accepting new patients and not being from the area as I work for a trucking company. I asked where it was, and the receptionist scoffed at me, saying with doubt that, "I didn't know where that was?" when I tried to explain I wasn't from the area, she said she was sorry she tried to help me and then hung up on me. If the receptionist speaks to potential patients this way, I can't imagine how the doctor treats his patients. I highly recommend not going to them as they don't know the first thing about customer service.

Dr. Trosper is without a doubt the most honest and friendly dentist I have ever had. I came from a…read morehuge city and the dentist there told me I needed about $5,000 in dental work. Dr. Trosper said that was not necessary and kept me from wasting money. I personally feel like you couldn't find a better dentist anywhere. Or a better all around guy.

Called to get estimate for work to be done, (cash…read morepaying customer) and was hung up on. Called back and was talked over the entire time and was told to go leave a review so here I am. Sorry I don't have insurance for you guys to over charge however, I do have dental needs either way. lol definitely won't be spending my $1500-2000 there. smh, people these days

I called in advance to confirm they took my insurance since I was a new patient. They confirmed…read morethey took my insurance but after my appointment they apologized that the dentist they had me see doesn't take my insurance. They weren't willing to switch dentist for any follow up treatment so I got hit with out of network charges. Worse part is their initial visit is X-rays and exam only with no cleaning. I switched dentist due to unhappiness with the situation and will probably run into insurance issues for second visit and X-rays.

Best Dentist I have ever been to. Very gentle and caring. Super nice people. Highly recommend to…read moreanyone looking for a Dentist

My family and I have been going to Dowell Family Dentistry for our Dental Needs since they opened…read moretheir business. Each visit is pleasant and we are given the best Dental Care possible. Our interactions with the Office Staff and Dr. Chip & Dr. Stephanie are always very pleasurable and they are very professional. I am thankful that we have such Dentists in the area, who are very dedicated to their Clients.

Had a tooth that broke a piece off and was able to get appointment to go in. As it turned out the…read moretooth that broke had previously had a root canal and the portion of the tooth broken could had been repaired but since it was a large piece, Dr. Dowell said it would probably have to be extracted in the end. So I went ahead and went through the extraction. She had to dig and drill to get the 2 remaining roots that were there and upon leaving was given a packet of gauze, prescription, and directions with phone number in case of any emergency. I feel her dedication and professionalism was outstanding and would very highly recommend Dowell Family Dentistry to anyone who ask...