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    Soma

    4.0 (6 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 3 weeks ago

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    3 months ago

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    H&M

    H&M

    2.2(9 reviews)
    0.7 mi
    $

    The store manager and employees at this location were extremely unprofessional and disrespectful. I…read morecame in to return a brand-new pair of pants in perfect condition with the tag. Everything was fine at first while the employee looked up my phone number, but out of nowhere they said they couldn't accept the return because the pants "smelled." That accusation was completely false -- the pants had been in my mom's car and had no odor whatsoever. I felt completely judged based on my appearance and unfairly stereotyped. Maybe the hoodie I was wearing had a faint smell or my boyfriend's cigarette smoke lingered, but the pants themselves were clean and unused. When that excuse didn't hold up, they suddenly claimed they couldn't take the return because the fabric fastener wasn't attached to the tag -- which felt like they were just looking for another reason to deny it. After calling corporate, I was told the store manager accused me of lying, and that corporate couldn't override the store's decision because "all merchandise must be sellable." It's disappointing that a billion-dollar company would treat a customer this way over a simple $30 return. Corporate offered an insulting 25% off next purchase coupon as a "resolution." The entire experience was humiliating and frustrating. I'll never shop at H&M again and will be sharing my experience with others so they know how poorly customers are treated here.

    The manager Manaija was rude, confrontational and condescending. Not sure how she became a manager…read more Refused to honor her employee's assurance that I could exchange an item and proceeded to talk down to me and assert 'store policy'. She was racially profiling me because she admitted she has made exceptions to 'store policy' for others. Other employee was also rude and unprofessional. I got a shrug and 'I don't know' when I asked for help. What a shit show.

    Soma - womenscloth - Updated May 2026

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