Update: Soon after writing my review, I got the standard annual renewal notice in the mail signed…read moreby the president of First American Home Warranty. So, I decided to try one more time. I found the President and located his office on LinkedIn. I penned a short note explaining why I'm not renewing, and attached this Yelp review. Three weeks later, I got a call from the "Office of the President." My case was reopened, First American Home Warranty admitted an error in the settlement, and I was offered an additional payment of $1,264 with an apology. Total payment was about the wholesale replacement cost. I accepted a fair settlement. No one should go through the aggravation I went through and, in the end, First American Home Warranty was fair. So up One Star. PS There was no condition that I update my Yelp review. This was my choice to write this update.

This has been one of the most frustrating customer service experiences I've ever had…read more I filed a claim with First American Home Warranty because my bathroom faucets were leaking. The first contractor they sent stated the issue was failed cartridges. Despite this "professional" diagnosis, First American denied the claim, stating the problem was not due to normal wear and tear. When I requested documentation supporting that denial, I waited over a week--only to receive photos that were not even of my sink. Initially, First American wanted me to pay out of pocket for a second technician just to get a second opinion. It was only after they admitted that false photos were submitted to support my denial that they finally agreed to send another contractor at their expense. That second opinion confirmed the cartridges failed due to wear and tear. Because the cartridges are no longer manufactured, the faucets must be replaced, which is covered under my warranty. I also paid extra for the Plumbing Plus coverage. Here's where it becomes even more unreasonable: My warranty only covers chrome faucets, but my fixtures are brushed nickel, so I am required to purchase my own faucets. Even after doing that, First American says it is up to the contractor whether or not they are willing to install the faucets I purchase. If the contractor refuses, my only alternative is a $26 cash‑out. So to summarize: I must buy my own faucets I must work with a contractor who previously submitted false photos The contractor can refuse to do the install Or I can accept a $26 cash‑out to replace and install two faucets I already paid a $95 service fee just for the initial visit, and I was told that First American cancelled payment to the contractor as well. For reference, the retail labor cost alone to install two faucets is approximately $400, not including the cost of the fixtures. A $26 cash‑out is completely unrealistic and insulting. First American advertises peace of mind, but instead creates roadblocks, relies on questionable contractor practices, and appears to do everything possible to avoid honoring coverage. Being forced to work with a contractor I do not trust--or accept a $26 payout after paying for the warranty plus the $95 service fee--is unacceptable. I strongly recommend finding a better company and reading the reviews. Unfortunately, this experience shows I am far from the only customer dealing with this kind of behavior. **Another update 4/15/2026 I called and spoke to a supervisor and mentioned my google review reply said to reach out to investigate further and they are still insisting I work with the first plumber who did not diagnose my issue correctly AND sent FALSE photos. This is being insisted whilst you guys are allegedly "investigating". I explained I am a single woman and do not want a shady plumber back inside my house and this is still my only option or a $26 cash out that he confirmed was what I will get due to negotiated prices with contractors. It is no wonder these contractors are dodging these jobs by you. My name is Audrey Eckman and I would love for you to actually look into my claim and reach out. Otherwise this update will remain that your response is BS. I was told by the supervisor on the phone it was potentially a BOT.