First time donor. Took 5 hours. The guy that took the needle out at the end was extremely rude for…read moreno reason. He mumbled the day I could come back. I said "what was that", as I didn't hear him. He then repeated by yelling really loud. He talked the needle out aggressively, and wrapped the stress so tight it actually hurt and cut off circulation. If I wasn't so tired, out of it, and so many people around, I would've made a scene, or gotten myself in trouble. No reason to treat me like that. I'm just a normal guy that thought he'd get some extra money while helping others. Never again

After significant research I settled on going to this plasma center. I scheduled an appointment for…read morea new donor for 1:00 PM yesterday and after standing in line for 15 minutes and one of the donors in line explained that if I'm new that I had to check in at another counter. No signage at all to tell you where to go. So I go to the counter and 20 minutes later someone finally asked if they could help me. I explained that I had an appointment and this was my first visit. She said "we're not talking new donors". I said but I have an appointment and I drove all the way there and she said that this had to do with corporate, which means nothing to me. I said I didn't understand and she got really frustrated and did it was a corporate thing again. So, I asked to speak with her boss and after a few minutes the original girl came back and said that she could go ahead and have me fill out the paperwork and that I would be waiting for hours before they even started but she will make an exception and let me sign up. People had been waiting in line so long they started grabbing chairs to sit on while in line. Very bad experience and I recommend you go somewhere else!!

This is another plasma center that I went to donate (2 times total). I went there because my…read morehematocrit was too low one day donating at another center (see note at bottom). Their location is HUGE with a lot of staff. The machines were nice and it took little to no time setting the machines up by the staff and donating. Downsides: Like most places, they have an app. BUT, you have to schedule a time to donate. If you miss your time, you have to hope someone else misses their to take their place, or have to come back another day! Long drive all the way to Middletown. They have a child care center, where apparently you can drop off your kids while you donate?(just seems weird)

Ivy and the rest of the staff are personable. Thanks for being human and making us believe that you…read moreenjoy what you do.

Unfortunately my previous review was in the first day of my symptoms. I went into center and pretty…read moremuch was told "Ya, that's a big hematoma." And that's it. Not even a genuine apology for their negligence. This isn't your every day hematoma, THIS IS NOT OK! I am very disturbed by the whole incident but even more disturbed as to how they handled it. That they dismissed the severity of this injury as just your normal bruise. The bruise runs from inside my armpit to half way down my forearm and now is blistering. ...Is this worth $40.00???

First time giving platelets. Not a hateful experience, quite painless. Will do this soon, again.read more

Disorganized waste of time. Signed up with the app to give pthey came out and told I would have…read morereschedule.

They have blood collecting down pat; Schedule, timing, comfort and....of course professionalism.read more