In August of '24, our family travelled 7 hours for a weeklong SML vacation only to find our boat…read moretaking-on water on day #1. I asked around for a reputable repair service and was told by a couple of local residents to go to Webster Marine. When I arrived first thing in the morning I happened to talk to Service Manager Jacob. His initial reply when I expained the situation was that they are booked three weeks out for service. When I asked where else I should look he decided to come out & take a quick look to troubleshoot if he could do it quickly. Less than 20 minutes later he found the crossthreaded/broken-off plug and had a replacement hose installed. I was on my way in less than a half hour for the price of a replacement hose. Jacob could have easily told me they couldn't help but he went above and beyond to help a customer. I hope the owners of Webster Marine Center recognize Jacob's work ethic and "customer first" attitude and realize what a great employee they have in Jacob.

I purchased a used boat from Webster Marine three years ago, and store it at their location. The…read moremarina is well maintained. During the busiest days of the year, the parking may be a bit tight, but there is always a place to park a short walk from your car. Their service department has always treated me very well. All work is high-quality and they stand behind their work. They repaired the trim gauge and it stopped working after a few weeks. They repaired the gauge right away. They care about the customer's boats stored here. After a particularly harsh winter storm, I went to check on the boat and found they had lifted the boats up to their highest position under the dock's roof to provide the best protection to the craft. I understand that sometimes one can have a bad experience with any service provider. In my case, Webster Marine has been a pleasure to deal with, do good work at an acceptable price, and care about their customers.

When we moved to Smith Mountain Lake, we had no experience boating but were glad to purchase a…read more20-year-old Sea Ray with our house. Our neighbors recommended Bittinger to help get her running. Everyone we worked with - from Anna, who set up our appointment, to Lee, Jahleel, and Luke, who looked over the boat, towed her to the shop, and brought her back ready to go - was professional, friendly, and very helpful! We really appreciate your great service and great people.

I bought a 2014 hurricane deck boat from Hughes marine brand-new. They delivered and I love the…read moreboat. Had an absolutely great time in it until I started having some electrical problems. They did all they could to try to assist me without having me have to drive all the way back to the dealer. I live 3 and a half hours away. The owner Andy, assured me he would take care of it when I brought it in. I made the trip back with the boat and boy did they deliver. They fixed up everything and went above and beyond. David the mechanic took the time to show me what happened and what he did to solve the problem. But David didn't stop there he did several other things that he didn't have to do but did to help me out. Things are going to happen but people and business are ultimately judged by how they react to those problems. Hughes Marine has not only earned a lifetime customer, they gained a beli

From the owner: Hughes Marine Service is a boat dealership centrally located in Danville, Virginia. For over 50…read moreyears, Hughes Marine has been proud to offer Sales and Service on Smith Mountain Lake, Leesville Lake, Claytor Lake, Hyco Lake, Buggs Island Lake (also known as Kerr Reservoir), Belews Creek, and Mayo Lake.

They were unable to help me with the part I needed because we were on vacation and couldn't wait…read morefor them to order one but you couldn't ask for a more helpful person than the lady who helped me. She looked on the internet and made several calls to a different company and found what I needed. She was worth going back to and if I was looking to buy a boat I'd definitely go see her

The woman does horrible business! I will never take my Mastercraft to this place again. I recommend…read moreWebster's Marine. I decided to try somewhere that specializes in Mastercraft but this place treated me poorly and should not even be working on these types of boats. Don't let the name and pictures deceive you into their high charges and poor business

Exceptional service.. lovely houseboat - the one we stayed on for 3 days was called the Millie…read more"T".. we rented jet skiis and a motor speed boat for one of the days.. we had such a blast! The houseboat had a slide on the rooftop deck that was so fun to use. We had packed food for ourselves so that we did not need to leave the houseboat for those 3 days. That way we maximized our time in the water! Would love to do this trip again!

The pricing here for a pontoon boat is one of the best you'll find in Smith Mountain. The trade off…read morefor that price is boat speed. Our boat was SLOW. Ever other boat was passing us in the lake, including every other pontoon boat. The boat itself was clean and worked well but was a bit torn up and dented in places. Only other complaint was the horn and radio not working - supposed to be used to signal danger, etc. They said we had to use the whistle instead of the horn. We asked if we could just get a different boat and the woman replied "I think none of our boats have horns that work."

We've rented boats from there twice and the boats have been in great shape and the rental process…read morewas quick and easy. My only complaint is that the price they charge per gallon of gas is ridiculous.

Had a day to kill waiting for my daughter to finish finals at Roanoke College so I made a trip out…read moreto see the lake. I had no plan to rent a boat but the fleet looked well cared for (almost new) and I jumped. The crew was really nice and helpful. I took out a "Tritoon"with a 200hp Yamaha. The lake is huge and there is some amazing sightseeing. I found a cove, anchored, finished up some work and then went for a swim. My 2 hour rental flew by and when I arrived back at the dock, the crew was waiting to help dock and replace my used fuel. I couldn't have asked for a better experience. For a spur of the moment adventure it was amazing. I highly recommend Bridgewater Marine.

Robbie Ward My boat would cut off as soon as I put it into gear. This is what I asked them to fix…read more There has already been an ongoing issue with water getting into the engine for several years yet they could not determine why. Suddenly, they figured out it was because it was a cracked head gasket. I told him to go ahead and fix everything on the boat including blower, horn, and nav lights. All safety issues!!! They called and said all on the boat was fixed! I put the boat in the water... no blower, no horn, no NAV lights, as soon as I gave it gas (when I got out of the no wake zone) the boat cut off and repeatedly did that until I got to my dock. Then, the boat would not start at all. No power, nothing. They said it was because I have a stretch throttle cable which Swanson replaced two years ago with a used one when he told me he was going to put a new one in it... they came back to the house twice and finally got it working. Asked Swanson to at least look fix blower.... supposedly fixed the blower while they were there and but they never even touched it!!! I called and complained to the secretary who said oh that's got to be fixed immediately I'll have Swanson call you. Never heard word back. Called Swanson today and he told me that I never asked him to fix the blower it wasn't on the work order. Liar

UPDATE!!!!! Not sure why my location says California, but I'm in Bedford , VA right next to where…read morethese crooks are located. (real update) I checked the water pump they charged me for installing ($150.00) and guess what?!!!! They never installed a new one. Nothing but crooks and liars!!!!!!!