John (the owner) is extremely unprofessional and rude - to customers and his employees. I met this person later on in the project and if met during the sales cycle; I would not have gone with this company.
My concrete walkway had cracked in multiple places during/after its first winter season due to poor workmanship. Workers apparently did not place and compact enough gravel. One year later John came back to repair as per warranty admitting it was an error on SoloCrete's part. Surprisingly, he also told me to fix water draining from the eaves as he suddenly "suspected" that was also the cause of the cracks (even though he himself (personally) put one PVC pipe into the ground to allow for adequate drainage assuring no cracks). His fix to the situation was to tell me to install more underground PVC pipes to allow for further drainage. My thoughts, a complete rookie solution as this would eventually clog and backup in time - just like his initial PVC solution. Also it seemed like a copout for someone not wanting to do the job. Not sure how he's done business for so long but gives a typical stereotype to "shady contractor" that you see on TV getting schooled by Mike Holmes.
He eventually broke up the concrete to commence repair as per warranty and then refused to repair/pour new concrete unless I paid him extra as he needed to rebar, add more gravel, further compact, and come back to my neighborhood with a cement truck as he had no projects at the time in the area. Complete misrepresentation and fraudulent warranty.
A concrete shed slab I requested is a whole other even further negative side of the story.... Supposed to measure 12 x 10... Solocrete made it 11 x 10, even though his sales guy clearly indicated 12X10 on the invoice during initial measure... They came back, drilled huge holes in the front of the slab, put in rebar and essentially made a gigantic mess of the slab. One year later, the attachment/band aid fix he did is broken up and a very long crack across the slab/platform has taken place. No apologies for this whatsoever, just more negative attitude from him and his so called "secretary". Totally not a professional. and this was a $6000 job from a supposedly experienced company/person. Sure it's not a huge amount for concrete work, but it's not a small amount either..
PLEASE STAY FAR AWAY FROM THIS CONTRACTOR.
Not worth your risk or potential aggravation dealing with this company since there are far more options out there in the GTA. NO CUSTOMER SERVICE is a serious issue. I had Essential Landscaping from Bolton come in and fix the mess and they echo that hey are surprised with the poor level of work performed. There are many concrete contractors/vendors out there. Lesson learned.
Please don't waste your time and hard earned dollars on this one.
I'm sure that once Solocrete discovers the internet they'll quickly come on here to do damage control and do the usual stating that the customer was difficult, hard to work with, and they couldn't disagree more with the review - SAVE IT SOLOCRETE. read more