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Solazzo Apartment Homes

3.2 (68 reviews)
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Correspondence with Sasha Torres

Staff at Solazzo is very unprofessional. I would like to express my bewilderment and disappointment at the work Sollazzo staff. Each time, any of my basic questions was accompanied by "system freezes" - "come next time", endless clarifications from other colleagues, phone calls to someone to clarify the issue, as a result, even the information provided turned out to be incorrect and the conclusion was always the same - misunderstanding or "sharing of responsibility between me and someone else then the mystical who provided false information". I moved out of the apartment, before leaving I checked with 4 (FOUR!!!) different employees how the deposit would be returned to me - everyone said that it would be my bank card. As a result, purely by chance it turns out after I clarified where the money is - that it turns out it will be a check and I didn't tell someone my new address, but they were waiting for me like that - no one even asked me about it - how can I guess about it? zero missed calls. Still no refund to my bank account and no check. Be careful with this company as they will do the best don't refund your deposit. Unfortunately I don't know how to deal with this company - still don't get my refund - already wrote complaint to Sasha Torres ( person who "work" with customers complaint) and even she forgot about my request.

I had to tape up my kitchen lighting fixtures to keep out bees and flying ants, which were feeding on the honeycombs.
Kate L.

I lived in Solazzo from December 2018 to August 2020. Although it is a great location near UCSD and the 5, the actual community of Solazzo is not a place I recommend. I had so many bad experiences here and it was always a struggle to get management to help. My review would be too long if I listed out all the negative experiences, so I've summarized the top ones below. WATER When I moved in, the hot water was not working. After maintenance came to fix it, the water only ran super hot to the point of burning my skin. After I complained more, they finally fixed it, I think replacing the whole water heater. Shouldn't they have taken care of this before I moved in?! Mold was present around various windows when I moved in. When I complained, Solazzo told me I needed to keep up with cleaning because it was a humid environment near the ocean. I had just moved in about a week ago! I eventually convinced them to clean the windows. For the last three to four months of my time at Solazzo, the bathroom sink smelled like sewage every time I turned on the faucet. Solazzo came a couple times to clean the sink (I think they just poured some highly fragrant cover up cleaner down the drain). When that didn't work and I complained again, they insisted the City of San Diego was to blame--they claimed it provides smelly water. This doesn't make sense to me, however, because the shower water and kitchen sink water did not smell. HEAT Soon after I moved in (late December), the heater broke. I had to complain numerous times before Irvine Company finally replaced the heater. This was during a cold snap when it was extremely cold (for La Jolla). PESTS In about March/April 2020, flying ants invaded my kitchen. This was not a few ants here and there... This was a full on colony. They would swarm and fly down from the kitchen lighting fixtures onto me and my food. I had to tape the lighting fixtures shut and keep the lights off in order to use my kitchen. At first, Solazzo told me that pest control services were not available because of the pandemic. After I tried using Raid and ant traps to no avail, I finally convinced them that a professional was needed. I vacated the apartment and worked in the clubhouse while pest control came a couple times. Next, bees came down from the same kitchen light fixtures! This was not a couple of bees here and there. (See picture of taped up lighting fixture.) Angry bees poured down over the course of about a week. I had to leave my apartment and stay in the Residence Inn down the street for two days while a professional beekeeper came to kill them. Solazzo did pay for the Residence Inn and cleaned my carpet, which was dirty and smelly from dead bees smushed all over. However, I spent a lot of time cleaning bee guts off of blinds, cabinets, etc. and ruined my Dyson vacuum in the process. It was extremely stressful to have my apartment invaded by angry bees during the pandemic while trying to work from home. They refused to discount my rent for the month or offer me some other type of credit as an apology. After I provided receipts for the cleaning supplies and tape I had to buy, they did reimburse me a small amount of money. NEIGHBORS Like others have mentioned, the apartments themselves are super cheap, made of the thinnest, flimsiest materials so that you can hear your neighbors even if they just cough. Solazzo says it is a non-smoking community but I regularly smelled smoke (tobacco and weed) and vaping (of course after the leasing office staff had gone home for the day). I saw empty packs of cigarettes in the garage for months. When I told management about smokers, they ignored me. When my neighbor repeatedly left trash bags outside her front door, the management also did not address the situation despite my multiple complaints. STAFF Even moving out was a headache... It took three phone calls and three written messages (at least two emails and one online form) to schedule a walk through and get the basics on move out procedure. Then, it took several emails and calls to get through to someone who could explain my final bill. After COVID, it seems to me that Irvine Company cut its staff. For example, I went three months with broken blinds and a broken TP holder. It seems like they gave all maintenance projects to one guy. He (Robert) seems like a good guy but he is only one man! Stop being so cheap, Irvine Company, and give him some assistants... Management was rude and condescending to me numerous times. I strongly recommend staying away from this overpriced and incompetently managed place.

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2 months ago

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3 years ago

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4 years ago

Really convenient location. Office staff is always helpful and pleasant when I need help finding packages. Thank u

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7 years ago

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4 years ago

Had a bathtub emergency today, Juan came to the rescue and resolved the issue! Super friendly and nice.

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Ask the Community - Solazzo Apartment Homes

Review Highlights - Solazzo Apartment Homes

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Westwood Apartment Homes

Westwood Apartment Homes

(96 reviews)

University City

The Bad: 1) Rent…read morePrice I moved here in 2024 for a 2 bed, 2 bath (Plan C) for $3,030 with a 13 month lease. Upon renewal in 2025 they upped my rent to $3,200. Upon exit, my unit now is now available for $3,500+ San Diego Rent is already very expensive- and a $500 increase in 1.5 years is insane. So- just be aware that this complex may not be your long-term solution. 2) ANTS I have no idea WHY but we always got SOO many ants. I am a very clean person and I'd place traps and spray. But they were relentless. They weren't even kitchen ants going after food either, I'm talking like coming out of outlets in of my living room to crawl all the way to the master bedroom to crawl beneath the carpet 3) Carpet The carpet in my unit was awful, They also expect upon move out to do a Carpet Cleaning Service (like rent a Rug doctor or hire professionals). This carpet straight up needed to be REPLACED before I even moved in, it was so worn down and a sorry excuse for carpet. 4) You're not getting that Security Deposit Back I think we paid $700 for the deposit and got back $300. They charged me for what I would assume would be normal wear-and tear. But no, we were charged for re-painting the apartment (including the ceilings-?) despite them explicitly stating we are not allowed to paint the apartment. There were literally so many layers of paint on the walls as is, that every time you would bump into the wall it would leave a mark. We went through and washed down all the walls and wiped off more paint than expected.. The Good: 1) Bedrooms are spacious and great if you had to have roommates since each bedroom gets their own "master" bathroom. I could easily see 4 students or 2 couples splitting the house to make it more financially manageable. 2) The area is tough to beat for being so close to amenities. 3) Maintenance folks were chill and responsive. They didn't rat on us for having animals either 4) I always felt safe here. Except for the one time a homeless person was sleeping on my doorstep.

Simply put, this place is externally infested with rodents. Have been emailing management for a…read moremonth. Their response is the same- they will increase bait stations to help lower the amount of rats. However, several weeks later, the number of rats have not decreased. They mostly come out at dusk or early mornings, & it is particularly distressful when you have pets who then freak out when four or more rats are scurrying across the sidewalk. My neighbors have also told me it's a situation for them when the rats come out during their walks with the dogs. They will literally "jump" from one side of the walkway to the other into the bushes. Most recently, the rats started to appear in the daytime. On my way to work I was able to snap a picture & send it to management to ask them to please dispose of a rat on the sidewalk that appeared to be dying. Management has not responded to my requests on how they can measure efficacy of the bait stations and/or number of bait stations in the area to improve the situation. Until one sends photos, the emails get ignored or there is a delay in response. I am taking the time to write this review to motivate management to take action & for interested tenants to be aware & mindful of the current rodent infestation. I have never been in a complex where I had to watch where my feet were going in case I get an influx of rats when I go onto the walkway. Rats carry disease, including leptospirosis. (Pre-Covid 19 there was an influx of rats in the Hillcrest area, so it's a thing). This is not only an issue of sanitation, but a public health concern. The reason I still gave this place at least 3 stars is that when I first moved in, there were many problems w/ my apartment, but both management & maintenance worked with me. I am grateful to maintenance who has had to come out for the emergencies. I liked some of the staff I met in person - as they really tried to help with my transition to this place. Within two weeks of moving in, my toilet broke, the dryer broke, two bathroom sink leaks occurred, and there were an influx of spiders. I had to use the toilet in another unit across the way- even in the middle of the night. The timing really sucked- as it was New Year's Eve, and I had guests over. So we all had to take our "walk of shame" to another toilet. I had to use the dryer in another apartment, while carrying my clothes in the rain - since mine was broken. Again, a lot to deal with when just moving in. Management apologized and said that the apartment had been abandoned for at least two months. While it had previously been cleaned, it was apparently dirty as I got on my hands and knees and scrubbed the floor four times. When they saw how dirty the floor was (again I sent them a picture), they agreed to waive the cleaning fee upon move-out & gave me a small credit. Since that time, they have helped schedule an indoor pest control to come. However, the first time it was "scheduled," it didn't make the books even though I had moved all of my items & emptied all my cabinets and closets as instructed. It was super inconvenient that I had to do all that, as it made my apartment very cluttered and not a pleasant living space. (Not exactly what you want to be doing on a weekday after a long day of work). They finally were able to reschedule it, but again I had to keep reminding & confirming the appointment- it's a lot of work to move and re-clean an apartment to prepare it for indoor pest control. In summary, this apartment complex feels like Stranger Things. You never know what monsters or critters are actually in these old walls, and on the outside, there are rodents scurrying about - carrying who knows what disease- with no repercussions. I hope Management takes this review seriously & decides to take more pro-active steps to combat the rats & provide a cleaner & sanitary living environment.

Villa La Jolla

Villa La Jolla

(22 reviews)

My car was keyed again, by neighbors in the parking lot. That is 9 times being keyed living here…read more This is not a safe place. The HOA will not do anything. No security cameras and won't move my parking spot. It is over $10k in damages and police are now involved. Not a pleasant living experience.

The management is selling some of the units and leasing some (last time I heard, monthly lease rate…read moreis about $1350). So more than half of the village units are owned by individual owners. The management is friendly. On the first day when I moved in, repair requests like a hole in the wall and a broken blinder were fixed immediately (the place was not really ready to move in). Landscaping is well taken care by the village's HOA management. The units were built in early '70s. So you can hear your upstairs neighbors walking, talking, and taking showers; and the other way around too. Once a downstairs neighbor said, she can hear her upstairs neighbor peeing. And if you live upstairs and when your downstairs neighbor cooks, smell comes through the vent hole and the wall; no doubt, you will know what they're cooking for meal. After hours, your entertainment unit volume needs to turn down a lot lower so that you don't disturb your neighbors. Or you might want to try a pair of personal headphones. During summer, most of the student neighbors and their friends use pools past closing hour, 10 PM. Security can get there no faster than 30 minutes.

Venetian Condominiums

Venetian Condominiums

(52 reviews)

University City

Both property managers, Sean and Brian, were fantastic to work with while looking for an apartment…read morein San Diego. I was unsure of what I was looking for, but knew I loved the area. Sean showed me all options available and even gave me a preview to the apartments that were in renovation stages, so cool! Wasn't sure about the area. They recommended quite a few places to explore and restaurants to eat at. They are experts on the neighborhood. Shared with them that I was interested in apartments as well. Sean was nice enough to introduce me to another property manager the same day as my initial visit, walking with me for that apartment tour as well. Both managers were so easy to work with and am so grateful for the experience! Don't miss out! Pick the Venetian condominiums for your next home!

Be very careful with owner Ali at the Venitian Condos. I was scammed on a weekend stay at a…read moreVacation Venitian Condo stay as advertised on Booking.com. Then the day I was supposed to arrive rules and regulations changed and I just felt something was not right. I ended up not going and having to find a last minute hotel. Come to find out he has been sued in the past for same issues. Just posted today on cbs8.com another lawsuit against Ali for fraud. I'm glad people on yelp has reported it also. I wish I saw these yelp reviews before I picked this place on Booking.com. Always do your research is the recommendation.

Torrey Pines Village - Plan D-2x2 apartment

Torrey Pines Village

(37 reviews)

University City

Poor service from inattentive leasing office personnel. Illogical reasoning for extra fees and…read moreextra bureaucratic procedures. When demand is high, some businesses like this one take advantage of consumers.

I have been living here for two years. Here's what I think about this complex…read more 1) Absolutely fantastic management team. Blanca and Indira are always responsive, friendly and helpful. They really do care about their tenants which is an extremely rare quality around the UCSD area. And they get the job done. 2) Maintenance team is exceptional Always enjoying saying hi and good morning with the two maintenance managers here. They're respectful and professional, and they show care for the safety of the property. They always response to our repair requests in a timely manner. 3) Rooms are large and renovated 4) Location is great Students can take bus 201 to UCSD. Driving is convenient as this complex sits near I805 and I5. Comes with two parking spaces with 2B models. And it is right next to Westfield UTC. 5) Price is good compared to other apartments nearby. Just do a search and you'll see. 6) Amenities. All there. I see people enjoying the pool, jacuzzi, BBQ grill and gym. So it's just not there for show like some other places. 7) Gated As much as I love this place, I feel I need to list the cons too, Cons: a) during pollen season, it's a little amazing how much you will get from the pine trees in the complex. b) cars are hard to be kept clean as no garage parking available and a). c) recently, I heard neighbor's bass from their TV sometimes late at night. Annoying. But management team took this seriously and is trying to solve the issue through communications. And I am confident they will solve it. It's an otherwise quiet place. (Air Force base, eh, you can't do anything about it, everybody in this region have to endure the jets sometimes) But the noise problem is nowhere near as bad as my previous apartment (La Scala). To defend this place, I can say if you don't go with townhouse, concrete apartments (like towers and lux UTC), which are levels more expensive, Torrey Pines Village is probably the best one can get. d) you can hear noise from cleaning vehicles at the mall at night and trucks loading for certain models. In conclusion, TPV is a well-managed, reasonably priced, generally quiet community with great room quality. Personally, I love living here although I am aware of a negative comment and I sincerely hope they address the tenant's issue. I'll close by quoting another google comment, it's a hidden gem around this area.

Casa Aldea at University City Village

Casa Aldea at University City Village

(7 reviews)

University City

Such a beautiful & peaceful community with so many activities to do. Shannel the events coordinator…read moreis absolutely amazing and so her assistant Ann.

Retirees and those of us just looking for a laidback place to chill.. Read on. We have only been…read morehere a short time. So far, this is a complete 180° from our previous place. It's quiet- it's clean, well maintained. Resort level landscaping. We enjoy walking this oasis and because it's 55+ there are benches you can stop and take a break if needed. Maybe you like to zip around this place like your pants are on fire ? You can do that too! I'll watch you zing by from my stop by the Bocci Ball, Horseshoes, Putting holes, and BBQs. Don't forget the 60' pool to swim and cabanas! This is an INDEPENDENT village (not a skilled care facility) with so many amenities! Salt water HEATED pool ? Check. Hot tubs always set on the right temp? Check. Movies? Art classes? Zumba? Water aerobics? Check. Check. Check. Check. Do you like holiday gatherings? Yep! Those too are included. So do as much, or as little interacting to your choosing. Randee (leasing) and Shanelle (activities director) and David (maintenance manager) are so welcoming and really take care of you. They work hard to make your new home a place you will want to stay. After all that said, we are on the young side of the 55+ age. We are realistic- and no place is absolutely perfect, but our little roomy casita is home; Not just a stop along the way. We looked for close to a year, almost bought a house twice, and explored ample beach communities, inland areas and desert towns. Casa Aldea is close to everything we wanted. And a 10-15 minute drive to LaJolla Cove ?? Sunset Cliffs, Mission Beach?? Sea World, Belmont Park, Fiesta Island?? Torrey Pines, Scripps Aquarium, The Gliderport? How about medical care? UCSD campus, offices and hospitals. One of the best places in San Diego ! It's hidden gem.

Avalon La Jolla Colony - Kitchens with Quartz Countertops, Tile Backsplash, and Stainless Steel Appliances

Avalon La Jolla Colony

(78 reviews)

University City

I lived in Avalon La Jolla Colony for about 5 years and generally loved it. This rental property…read moreseems to be one of the best in the La Jolla Colony with well maintained commumity and units. The service requests were always answered promptly and Horacio had always been friendly and helpful. I wish he also takes of my current home lol. Angie and Daniel were always responsive and helpful, too. I take one star off because my unit, although on top floor, could hear mild noise from my downstairs neighbors. TV sound and sometimes snoring. There was a particular several months during which my sleep was affected because of the snoring. Luckily the dude moved away. I complained a few times but Avalon could not do much, which is sort of understandable. I wish the sound barrier could be better in the buildings though. Another thing I did not like was the loud noise of grass maintenance every Thur, but that depends on the unit and window directions, may not apply to all tenants. Overall I liked the experience of living there, and hope the best for everyone there.

I was a big fan of the Avalon properties but living here has been a joke. They don't care about…read moreyour service requests. The same damaged screen door was replaced 3 times and still kept coming off Literally every drain in my overpriced one bedroom has been clogged for almost a week and I can't get a call back . For $3400 a month there isn't even air conditioning or central heat. And good luck if you work nights because they cut the lawn every day so no chance of sleeping . They cut the grass EVERY day starting from 08:30. Glad to never set foot there again. This is an eighties dump without any luxury amenities. You can live right next door for $1500 cheaper so keep looking .

Solazzo Apartment Homes - apartments - Updated May 2026

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