Just had the worst dining & service experience out of any restaurant we've been to in Western Canada! After attending a family event at Encana, we beat the rush over to 'Sola'; the restaurant our parents 'highly recommended'. We had our table of 8 promptly sat (us, our 4 kids & the grandparents). Our drink orders were taken, then the 'after event' masses started lining up. We joked how lucky we were to get in first, thinking our entire order had been put in with the server before the several other tables sat. Our order was straightforward: 4x the Sunday evening prime rib special, + 4 kids meals. We were looking forward to a nice meal before our 2 hour drive home. So Wrong! Everything after that was like being stuck in the Bermuda Triangle! Our server was busy, but she completely ignored that we existed for the rest of the night. We finished our drinks & sat with dry glasses for 20 minutes, before the very young bus girl we flagged down, found someone to bring us another round. It soon became apparent that we no longer knew if our 'server' was actually serving us, as by this point she would no longer make eye contact & was busy buzzing around the several other tables that had sat after us. (& while several people were working, they too made us feel invisible) 40 min after we sat, the 'share plate' appetizer came out. It tasted like freezer burnt, leftover bits from the deep fryer (whose oil hadn't been changed in the past month) soaked in dish water & slapped with a few splashes of mystery sauce. Not impressed but still looking forward to our actual meals. Our kids were starving by this point! Then the food parade started. Every table that had been sat after us, whether it was an 8 top, high top, booth or by bar was served their food. We counted at least 50 + other individual plates coming out of the kitchen. Literally the entire restaurant had been filled & was served & settling up before our mains came out. Our original server fliting between the tables directly behind us, with no explanation or courtesy to speak to us. We assumed she had messed up or forgot the order, so she was just avoiding us. Another 20 min...still no food. Other tables started getting their bills & some were leaving. Our kids were spinning, starving & my parents were getting worried. I finally had to walk around to find our original server, to ask her what was going on, why it was taking so long. She replied that it was because we had ordered the 'appy'. (Actually, why am I walking around looking for service)? Another 20-30 minutes passes & our food starts coming out. It's lukewarm, the gravy has skin, the Yorkshire was scorched black & soggy; ingredients were missing from the plates. We had to flag someone down 'again'. Then another 10-15 minutes after the adult meals, our kids curry bowls come out. Again luke warm, missing the grilled chicken & rice ... so basically a bowl of shredded veg. No one came back to check on anything. The food quality was as bad as the service. We again had to get up & hunt someone down to ask why so many things were wrong. We asked to speak to the manager. Instead one of the 'helpers' came around to say the manager would take 10% off the bill and pay for the wine. By this point the restaurant was almost empty. The food was not palatable, so we we packed most of it up for our dog. Frustrated I got up again to find someone in the back so we could actually speak to the elusive 'manager' & explain our horrible experience. It wasn't about the bill. She finally came over & offered a few lame excuses & a half ass insincere apology. Our server also made an excuses apology & explained she couldn't leave the other table's waiting. We reminded her that was exactly what she did to us: completely ignored us & left us waiting. Bottom line; their problems with quality control, service etc are not the fault of the customer. Avoiding dealing with the situation made it even worse. We had not been to a restaurant in Dawson Creek in over 11 years, and will never go back to or recommend anyone to go to Solas. The experience put a big stain in an otherwise memorable evening. read more