Worst hardware store ever! Employees don't know where products are and manager is rude and…read moreunhelpful. You are better off going to Ace a couple of blocks over.

They seem to have everything and know everything. They have lots of employees who are friendly and…read morevery helpful. It seems like all the contractors get their things here but it's very easy for non-contractors to get the help they need without feeling foolish. I stopped going to Ace Hardware.

LOUSY LUMBER. For a lumber yard to sell the crap they sell is offensive. They claim it's all they…read morecan get, but I as owner would order my lumber from CANADA if I needed to get decent stock. Theirs is wet, warps almost instantly when taken home, full of knots, cupped, warped, pitch oozing out... I went there the other day, paid for some 1x8" boards, went thru 40 or so DID NOT FIND ONE GOOD BOARD. Add to this they're EXPENSIVE. Further, Solano is a cheap owner. He will not hire experienced clerks and has a propensity for cute girls. they are usually very nice but useless as a 1910 sears catalog. I will shop ACE for my hardware from now on and find lumber in Redding. You can get your gun fixed in his store but can't find a decent board foot of wood to save your life.

Prices are higher than bigbox, but the convenience of location in Weed, plus the upside of not…read morespending my money in a bigbox, make this place my first choice. Staff's utility seems to correspond with their time on job. One recurring issue, however. Regularly I find that the price charged at checkout is higher than the price marked on the shelf. Staff is willing to look into the issue but only if I stand and wait while they do so, which is not always worth the wait on small items. The annoying part is that when I return later the price on the shelf is still not corrected to match the price I was charged.

I was kind of shocked, to be honest, with my experience here. We own a plot of land up in Sikiyou…read morecounty, just south of Mt. Shasta. Solano's and TruValue are about all there is up there. At Solano's I purchased a couple of things and then the person checking me out asked if I was a member of their loyalty program. I said that I wasn't, but I'm happy to sign up, since I have a lot nearby and was planning to develop it pretty soon. But she wouldn't sign me up. She said that the loyalty program was for "local residents only." But I had a lot that I was working on - in fact that's the reason why I bought the few items I did. She said it didn't matter - "...maybe once the lot was finished and you had a local address maybe then you could join the loyalty club." REALLY? I wonder how the owners might feel about that attitude. Needless to say, I'll be shopping at the TruValue for home goods most of the time when we move to Siskiyou later this year. Only reason I'm not giving 1 star is because the staff in the lumberyard were friendly and cut my 4X4 for no charge.

I've been a long time loyal customer here, having shopped here for 12 years or so. I happened to…read morecome in on your big sale day recently, where you had the raffle and was simply appalled by the discourteous unprofessionalism of your checkout clerk, the first words out of her mouth being "do you have an account with us?" Do I need one? Was my reply. I shop here all the time I come in at least once a week. This person is obviously new here and doesn't really know the ropes, apparently. Not, "hi, did you find everything OK". What she meant to ask was "Do you have a rewards card"? Which I do, and have had since around 2014 or so. That's another thing, and the reason that lately I have just skipped over that step, because I haven't really seen much of a reward in recent years, plus there's no at the register discount. After tallying-up all my things which came to about $100, she then asks for my ZIP Code. Excuse me? I have never been asked this in 12 years of shopping at Solano's. It's invasive and time consuming and unnecessary to do your demographic data gathering at the register. I will say this, the two young men you have working for you have been extremely helpful - the bearded young guy and the bespectacled fellow are always prompt, courteous, and helpful. I will wait in their lines, preferably. Your new older lady needs some re-training on customer service skills, or I will be happy to school her if I have no choice but to go through her line.

Made an order today for 15 feet of 4 ought electrical wire. Had someone pick it up 3 hours after…read morethe order was made. Wire was still not cut for order to be picked up. Note: I live an hour and a half away.

Don't answer the phone. They talk down to most people. Are absolutely no help if they are even…read moreremotely busy. Very disappointed in them. Used to be a good place but not so much anymore.