they have a great manager Danilo he does a good job and all the maintenance guys Thomas it's super…read morefriendly you guys have a good team

Do not move here, it is Not worth it. -They increase the…read morewater bill every few months to each year, along with the rent. -They have the police here, at least twice a month, criminal activity?????!!!!!!! -You have to pay for the 'common area' included with the rent / contract; greedy owners. -Parking is horrible so family visits are limited. So be ware!!!

Review from 5 year resident at San Marino:…read more We lived in San Marino for 5 years. During that time, I would say 80% of our experience was positive, but the negatives were pretty significant. Overall, Kim made the biggest impact that made our experience so positive, especially toward the end. Pros: Great location, fair rent (in comparison to other places), good amenities, spacious units, the grounds' landscaping is VERY well cared for, and it's very quiet. Some of the staff are fantastic - Kim is the best there. The maintenance team is great. I appreciated that they were not super intense with observation, we did not feel like we were being watched 24/7. Cons: -San Marino had multiple instances of theft during our time there. My step mom's car got the window smashed, over 3k of things stolen in the middle of the day. My catalytic converter got stolen. In my conversations with Kim at close out, it seems they are making efforts toward fixing this. However, I made many efforts to get them to install cameras and they never did after the events took place. -San Marino has a massive trash problem. They need to adjust the trash schedule as the trashes are often OVERFLOWING, all over the place, and disgusting. They are not recycle friendly as there are no recycle units on the property. I gave this feedback multiple times, no changes. -I really did not appreciate certain staff members and their attitudes when I provided concern relating to spraying pesticide spray in our home, next to our bed specifically. I gave this feedback to the manager when we left, but Tiffany was consistently difficult to deal with and very rude. I recognize she is likely a kind woman outside of work, but I hated dealing with her. Blanche was very difficult to work with as she consistently did not give me correct information and took forever to get back to me or complete tasks. -We lived in the very back building. That road was complete ice on multiple, multiple occasions. We also were the last to get plowed and were unable to work many times during snow storms. We were injured multiple times. The ice needs to be taken more seriously due to the lack of sun back there. -Their rent payment portal is better now, but previously was extremely confusing with the amount owed. -Their after hours phone service is complete trash. We never got calls back, maintenance staff never got requests, they had no answers whatsoever. It is trash. Honestly, they need to get rid of it. -The property is not ADA compliant in a lot of ways. There are NO ELEVATORS. Good luck moving in & moving out! -There are no where near enough parking spots for everyone and guests Overall, I would recommend living here. But here are my tips - DO NOT leave anything in your car, pay your rent on time and they'll leave you alone, keep discussing the trash with them, only talk to the manager when you need something, don't even bother with the after hours line, put a camera on your door, hire movers (good luck with the stairs!), and rent a parking spot (it's worth it). We want to thank Kim for her fantastic service. She truly made a huge difference and took this from a 3 star review to a 4 star review on how she handled our move out and account close.

*HORRIBLE CUSTOMER SERVICE REVIEW*…read more The main office lady Tiffany is always rude. Her demeanor comes off as rude, she never wants to help. Quick to get you off the phone and has no proper customer service skills. When it comes to communication she will send you and email and never follow up with a phone call. This person should be avoided at all times. I do not recommend living here if customer service is at your top priority. Along with that we had a lot of issues with the main office staff except with maintenance being their only strong suit. I would give maintenance a 10/10 with their service and response times. Unfortunately that is *NOT* the case for the office staff. The office ladies including the manager Sylvia were the first to realize when we first moved in that we were an LGTBQ couple and has given us nothing but grief over moving in with hidden fees, ridiculous calls confirming wether we were roommates or not. We deserve more than a sincere apology from the whole office we deserve the upmost customer service while living here while we pay all our bills on time. Unfortunately that is not the case. I am incredibly disheartened by our encounters with San Marino office staff and wish no one has to encounter the hardship me and my partner have encountered these past 6 months living here.

I've lived here for 2.5 years, the office and people who run the complex are awesome, maintenance…read moreis amazing, super friendly.

Terrible and inhumane business with no sympathy for their tenants. Their rent is also out of…read morecontrol.

We decided to call San Moritz our home after moving from California to Utah. We drove by while we…read morewere visiting family and apartment hunting and we fell in love with the apartment complex. We have been living here for a year in November, and we are extremely happy. We actually just signed a lease for another year. We love our apartment. It's really spacious and the kitchen is beautiful! Everyone at the leasing office has been friendly, extremely quick to respond and very helpful. Not to mention, they remember you by name! The maintenance guys are great as well! They respond very quickly to any and all maintenance requests. They are friendly, quick, and respectful of your home. The complex is clean and safe. Biggest problem would be people not always picking up after their dogs, but they really try to stay on top of it, and it's gotten a lot better!! There's always plenty of parking on the street which is where we like to park so it's great! I'm not sure about parking spots in the complex as we don't use those. Further, the complex is a 7-10 minute walk to the TRAX! If you walk a little further down there's plenty of places to eat or get some drinks and there's top golf. There's also Winco and Maveric. The complex is also right by Gardner Village which is really cute. Everything you could want is right here. Highly recommend checking this place out!

So I have been living here for four years they half ass stuff they don't clean the grounds around…read morethe apartment complex. I do it I have been seeing the same liter on the sidewalks for as long as I lived here they say they have a company that deals with it but I call that bull. If you wanna live in garbage filled area live here. If not don't live here the rent is $2000 a month.

WE LOVE RIVULET. Mason the manager has done an amazing job and continues to do so. Their team is so…read morefriendly and willing to help. We love the location too!

I lived here for approximately three years, and in that time, this complex went through four…read moredifferent management. The chaos caused by this turnover is evident in every aspect of the resident experience. While the rent may be lower, you absolutely get what you pay for--and often, less. 1. Immediate and Severe Safety Concerns: The management's complete lack of action regarding severe resident disputes is alarming. * Assault and Threats: My spouse was physically assaulted and threatened multiple times by other residents. We witnessed instances of neighbors attempting to run over residents they disliked with their car. These serious incidents were reported, and the management consistently failed to take any effective action. * Neighbor Issues: It took a two-year process to finally get an annoying, disruptive neighbor evicted who repeatedly broke their lease and engaged in confrontational behavior. * Pet Safety: Due to a lack of enforcement, our dogs were attacked by pets who were not properly controlled. 2. Complete Financial Dishonesty & Move-Out Charges: The move-out process revealed a disturbing level of financial and operational dishonesty. * Security Deposit Fraud: When we moved units midway through our lease, we were explicitly told (and have documented email proof) that our initial security deposit was being transferred to the new unit. Upon moving out, we were suddenly told the deposit was used for "other things" and we had no deposit for the second unit, despite never being asked to pay a new one. * Unjustified Cleaning Fees: We spent six hours deep-cleaning the apartment, following the move-out checklist, and documented the clean unit with detailed photo and video proof. The manager, Mason, stated during the walkthrough that only minor cleaning was needed, and the price for professional cleaning would be heavily discounted. We were later charged $501.47 in move out fees. * Hidden Fees: We were charged an undisclosed $60 pet carpet cleaning fee that was never mentioned to us during the lease or move-out process even when we paid the mandatory carpet cleaning fee. 3. Management and Maintenance Failures: * Zero Accountability: With four turnovers in three years, nothing is ever correctly notated on resident accounts. New managers consistently refuse to help, claiming they "don't handle that" or blaming all problems on the previous management. * Poor Maintenance: Maintenance issues, like broken water heaters or water pressure problems, are constantly given cheap, temporary "band-aid" fixes using low-quality replacement appliances rather than permanent solutions. * Filth: The community allows dog owners to routinely neglect picking up after their pets; the grounds are often littered with dog feces. And our dogs have gotten giardia multiple times due to licking paws after walking through infected sprinkler water grass and eating grass. (Giradia is a parasite in case you are not aware) Conclusion: This apartment complex is not worth the stress, risk to safety, or financial turmoil. I would strongly advise against moving here, especially if you have pets or work from home. If you choose to, you must DOCUMENT EVERYTHING--every email, every conversation, every photo, and every payment--as the management cannot be trusted to handle resident accounts or safety issues responsibly. Also do not trust the reviews, there have been incentives in the past for a rent discount or free parking spot for a month if a review was left.

My family and I are very happy to renew for the third year in this apartment complex, after the…read morechange of administration we realized that they came to improve for the well-being of the residents of this place, the attention from the new work team is incredible THANK YOU Family García Castiblanco

My first review was five stars because everybody was very transparent. You kind of know what you're…read moregoing to get and that's wonderful because my last apartment it was not that way. I'm really grateful for the front desk staff. They've been really great but we're in a low-income property so everything's limited. My apartment is beautiful. I will stand by that. It is so clean because I love to clean. So if you move here and you want a nice apartment you just make a nice apartment and take care of it. It's beautiful. The views are incredible. I did do a second review. I had some smoke coming into my apartment drug smoke and I contacted the police and and they're handling it so I apologize for that because I can't take it off and I hope it doesn't affect me in any way but I was just so Disturbed. I just opened both my windows and turn on the fan and it's fine so it's a beautiful place to live and hopefully the bad people will leave and all of us good people will move in. So I'm going to go ahead and give it a good review again because it's a. I have a beautiful apartment and and that's all that matters. Thank you

The lofts have a very quiet community and its nestled in a great location. I love that I can get to…read moreGardner village in less than 5 mins from my home. My neighbors are the best. Very social and fun. I love the gym and especially the hot tub. The layout is very spacious. I would highly recommend the lofts to anyone looking for a place to live.

This apartment complex is awesome.they respond super fast and maintenance is always on top of…read morestuff.Kevin is super helpful and always got stuff done super quick. You definitely get what you pay for.

Abby was super helpful on helping me and my partner finding an apartment, and made the process…read moresuper easy as a first time renter 10/10 she's absolutely amazing

Abby was super helpful when helping me find a new apartment. helping me through the application…read moreprocess and overall saving me tons of stress.