I got my hair done with Kelsey from The Color Loft at this salon. I had the worst experience and I am really disappointed in her. I will never be a returning customer. I paid $180 for a balayage to dye my hair so that I would have light pink tips, and I showed her a photo of what I wanted done. Not only did she get the color wrong (it turned out more orange/pink than light pink), but I told her I still liked it and I was very excited to show off my new pink hair. Kelsey told me it would last 6-12 weeks. I followed all of her care instructions. Within 3 days, the pink was completely gone from my hair. I was left with blonde tips. I texted her with my concerns, I sent her a photo, and I was incredibly kind about everything- only to never get a response back from her. So I called the salon directly and talked to the manager. The manager called me back and said she had talked with Kelsey and that Kelsey would call me back. After waiting and waiting, no call came. She also did not respond to any texts from today either. I am absolutely furious that she has scammed me out of $180. I paid a fortune to essentially just get a trim because we all know the dye she used didn't last for more than 3 days- so what was I paying for??? I have used Kelsey as my hairdresser for the past year and it's safe to say I will NEVER be returning here. This is the worst experience I've ever had with my hair and I wouldn't recommend Kelsey to anyone. read more