I am upgrading my Review by 1 star as I was contacted by this business and this business is working on correcting their Customer Service deficiencies. The business asked what their employee can do better.
My response is: The company to always apologize on behalf of the company and the employee. The company to aways ask what the company can do to make it right and implement those changes. Always present consistent good customer service. Always use clear and professional business and home loan language. Be keenly aware and responsive to that in a Seller's market we were in and the market of rising interest rates we were in, timely response from any Loan Officer is crucial to any Home Loan Customer. On this Thanksgiving Day, be even more thankful for those who are on Active Duty who give their today for you to have this today, and our Veterans who gave their yesterdays for you to have this today. Pledge to Leave No Veteran Behind. Always have a Military Veterans Discount to thank those who Serve or who have Served. This business has not stated they will immediately implement a Military Veterans Discount. I have taken the Pledge to Leave No Veteran Behind. When will Sol Mortgage?
Active Duty is a rare and precious less than 1% of the population Serving for 100%. Veterans are a rare and precious 7% of the population who Served for 100%. Our Military family, as do 95% of Military Families, refuse to support any business that fails to support Active Duty or Veterans. We do so because with Active Duty succumbing to suicide at the rate of 1 a day, 365 dead a year after year after year, and because of Veterans succumbing to suicide at the rate of 22 a day, 8,000 dead a year, year after year after year after year, clearly the 93% who have Never Served are failing in their Duty to the Honorably Served. Having an Active Duty and Veterans Discount provides our Service Members, Veterans, and their families with the recognition, gratitude, thank you, and support our Service Members and Veterans have earned -and clearly, so desperately need.
Along with the fact that the 93% who have Never Served owe the 7% who have Honorably Served, when any business has a Military and Veterans Discount, the impression of that business' brand improves not only with Active Duty and Veterans it also improves with customers who aren't Active Duty or who aren't Veterans. Having an Active Duty and Veterans Discount is clearly an easy and inexpensive way, and a Patriot way, for any business to create a positive impression of the business among people in and outside of the Military Community. Over and over 95% of current and past Military Personnel and their families say that they notice when companies are "Military-Friendly" and that an Active Duty and Veteran Discount is what gives an immediate and positive first impression to any business. That also means 95% of current and past Military Personnel and their families notice when companies are not "Military-Friendly" and when companies don't have an Active Duty and Veteran Discount and that gives an immediate and negative first impression to any business. read more