REVIEW IS FOR THE LAB DEPARTMENT…read more Two stars for the convenient location and the Saturday hours (7-12), but that's where it ends. No one likes to get blood drawn but it helps to deal with friendly, capable phlebotomists rather than one who gets annoyed that you're not "popping your elbow" - whatever that means. Maybe she was just having a bad day. Guess I'll find out in the future since this is one of the few nearby Starling labs covered by my insurance.

very sketchy doctors and inappropriate incompetent front staff. One doctor makes everyone go to the…read moresame chain for sneakers and orthotics, merely clips a triangle off the commercial orthotic, which means it's not returnable and then talks about himself and his divorce and his failing practice.....I know because I lived it and everyone in the support group went through the exact same experience. I was at pain management the other day, standing at the window and was a few minutes late because the medical transportation guy took the wrong exit. The doctor refused to see me but promised to call in a prescription to last me until august. They marked me as a no show and never called the script in. 10 days later, no script, I'm in a pain flair and some guy who doesn't know what he's doing accuses me of lying when he was the one lying and I caught him in a lie. The starling pcp was horrible with my special needs daughter. I don't know where these people come from. But my impression is quite low.

Let me begin by saying I just moved to Middletown about 5 years ago. I came from the Danbury area…read moreand I have been trying to find a new PCP ever since. I saw 2 different providers and needless to say I was not at all happy with the care I received. So the search continued... I had my first appointment with Dr. Marie Monticciolo in Rocky Hill yesterday. I felt that I needed to complete a review for the entire process, start to finish. From the time I called to schedule my appointment until the time I scheduled my next appointment was completely fabulous!! The staff at the desk were SO friendly. Dr. Marie Monticciolo also was so friendly... and knowledgeable...and thorough! She took me into her office first, and went through all of my active diagnoses and medications... then took me across the hall to the exam room and did a full assessment. I needed to make a follow up appointment per her request for something she was concerned about. She gave me some papers I'd need from her to have a few things done like blood work, and I was on my way!! The appointment took about an hour and I sincerely feel positive! She made me extremely comfortable and listened to!! I would highly recommend her to anyone whose looking for a PCP. A+ from office staff to Dr. Marie Monticciolo !!! Thank you all so much!!I finally found a new doctor!!!!

Marie Monticciolo, MD has been my primary care physician for several years. Both her and her…read morehusband (Richard Monticciolo, MD) run an internal medicine practice where one on one patient care is not seen as an inconvenience but as an integral part of their treatment philosophy. Prior to initiating treatment with Dr. Monticciolo, I was treated with several physicians through Hartford Medical Group. However, I was finding it increasingly hard to get an appointment, and once I did I found that I spent longer in the waiting room than actually having a consult with my physician. Many times I was not even seen by an M.D. but his or her PA. Regardless of who saw me, half the appointment was spent reviewing my medical history before getting to why I was actually there. I felt that I was a co-pay and not a patient and upon that realization I knew it was time for a change. Since I have begun to see Dr. Monticciolo, I have ALWAYS been treated by her. The practice is small (just her and her husband) and there is not a lot of frills to their office. You will not find your medical records stored electronically or fancy diagnostic tools, but what you will find is a doctor that knows her patients, is willing to talk (yes - talk) with them in her office before the examination, and refer you to another physician if she feels it is necessary. My medical records may be handwritten but I know that they have all been meticulously written by Dr. Monticciolo who - from the routine wellness visit to more serious matters - will give me sound medical advice and excellent patient care.

The care that I have received in this place is excellent !! And I am very grateful that I have…read morefound this place, thanks to my friend Phyllis who first recommended this place of business for me!! And the office experience is always great !!

I wish I could give zero stars. Absolutely HORRID experience. This is the location of my former…read morePCP. I saw her many years ago when I selected her as my PCP and I liked her. I still like her and find her to be compassionate during our in-person appointments, however the complete and total incompetence of this office makes it impossible to move forward with Hartford Healthcare Medical Group for me personally and I will be switching PCP's as a result. The first red flag was many years ago, after I first met my PCP and was prescribed an anti-anxiety medication. I was traveling out of state when it ran out and at that time I had apparently gone through all my refills, so when I contacted them to let them know I was out, they said they could not issue any more refills without me coming in person to the office. I was 3,000 miles away so this was not possible, and I was essentially forced to quit the medication cold turkey, rather than safely wean off. This was dangerous and an unpleasant experience, however I took responsibility for my role in that I should have been better prepared/made sure I would be able to refill my prescriptions while I was traveling. I decided to keep my PCP and give another chance. I regret this deeply. Last month, I was unexpectedly hospitalized for almost a week. Upon discharge, I followed-up with my PCP. Again, she was kind and compassionate in person and I liked her very much. The office, however, dropped the ball in such a way that is completely unforgivable and the only silver lining is that I will NEVER deal with them again. At my follow-up appointment with my PCP, I reviewed my labs from the hospital with her and I was given a referral to a specialist. I learned the following day that the specialist was not covered by my insurance. I contacted the PCP office for a new referral to someone I have coverage with. It has been utter hell ever since - the specialist informed the PCP office they needed my labs and after WEEKS of calling nearly daily, the PCP office still has not sent my labs to the specialist. Today, the PCP's medical assistant, Denise, called to inform me I'd have to call the hospital and have THEM send my labs to the specialist. Why wasn't I told this WEEKS ago? Why did they tell me nearly daily that they would send them, only to not? Why was my PCP able to go over the hospital labs with me during my follow-up appointment, but is unable to send them to the specialist for me with the referral? Hartford Healthcare has left me in a position unable to get care, and I will be reporting this matter as well as never doing "business" with Hartford Healthcare ever again. This is health negligence and I cannot fathom them treating older patients this way who may not have the stamina or wherewithal to spend hours a day on the phone for weeks, as I have endured. I highly recommend going elsewhere for your medical care! Trust me, if you ever find yourself unexpectedly hospitalized as I did, this is NOT who you want your critical health care follow ups to be through!! It's downright dangerous for your health (not to mention the toll on mental health). Patients beware!

I would like to tell you that she was excellent and that you should go to see her, but sadly,…read morebecause I am a heterosexual female, I wasn't permitted an appointment. This doctor serves only the LGBTQ community. This doesn't seem legal - to not serve a patient based on their sexual preference, but this is the case. I was hoping to find an intelligent, caring, intuitive physician, which I hoped to find in Dr. Eckert. I will continue my search.

Caring, kind and extremely knowledgeable. Just what I was looking for in a Dr. Definitly NOT a…read more"Take these pills" kind of Dr.. Patients first. Modern Dr with an old fashioned approach to practicing medicine.

Love him! He will be my PCP until he retires! gentle, thorough, explains everything, he brings out…read moreprops to explain whats going on, and he doesn't do it on purpose, but he is very funny. Does constant research. when he tells me something, I am 100% confident in his opinion

If I could give this office a zero or negative 10 I would. The office manager is horrific…read more Refuses to provide referrals and get this, HANGS UP ON YOU!!! Even when trying to be cordial or professional, HANGS UP!! Is this Junior high school? Has absolutely no decorum. I've been providing health care services for 30 years and NEVER have I experienced this kind of treatment. This review is for the Office manager only. But in the end, the doctors call the shots and if they tolerate this behavior, go somewhere else!

My wife and I were both charged for medical care/advice that was not rendered [2 times]! Poor…read moreoffice management led to one bill not being resolved. Dr. Schachter should be a doctor first, business man second but being billed 2 times for care not rendered speaks for itself.

I was a bit leary going here after some of these reviews but have to say I was pleasantly…read moresurprised. The staff I dealt with were great and Dr. Marino was one of the nicest, knowledgeable, helpful doctors I've seen in quite a while! He put my mind at ease over my concerns, explained things in great detail and was a pleasure to deal with...

I left a review last year regarding the exceptional experience and dare that patients of Dr. Patel…read moreand his team receive. since that time, I underwent surgery under Doctor Patel's leadership he and his team always made time for the procedure, for every follow up inquiry and genuine care. I needed to be seen after surgery and was introduced to Debbie Vaughan, PA-C. simply put, once again,... exceptional. Both Dr. Patel and Debbie work so well together with respect and in unison. Debbie was technically/medically superior but shared the trait of empathy. she addressed a challenging issue and her genuine demeanor made all the difference. I know there will be more visits to the office and can exhale knowing I'm in the most capable and caring hands of Dr. Patel, Debbie Vaughan and Liz, Dr. Patel's medical assistant. thank you team.

I called this very week with a new patient request, as my son has been having allergic reactions…read more We were answered right away and cheerfully given an appointment immediately the following Saturday morning. What a relief! Acknowledged at the window upon arrival, we were then greeted personally by one of the best and kindest doctors around, Dr Prasad Srinivasin. What a gem this person is! Kind, smiling, informative, reassuring and well versed in all things related to our issue. Our minds were put at ease and my son was well cared for by polite and caring staff. Everything was explained and all our questions were answered. We would give more stars if possible to Dr Srinivasin and allergy associates. Thank you for a first class operation right in town.

Best allergy doctor I have ever had. Personable, thorough, and knowledgeable. Pretty much…read moreeveything one looks for in a doctor. Wait times are average, staff cordial and courteous. Office is comfortable. Hours are accommodating. Great choice for allergy needs.

I have, or should I say had been a patients of Dr McGrath for well over a decade. Great Doctor…read more However, I have had to cancel my last 2 appointments due to illness and was told in no uncertain terms that I was no longer a patient there because of the cancellations. I do not believe that this falls on the doctor, but it is his staff. Can't believe after all these years it ends like that. Joe H

I think Dr McGrath is the best Dr I have ever been to! He is very kind to me and my three…read moreGrandchildren. They actually love coming here because Dr McGrath helps them pick out the best stickers! lol. Love his staff too!