I went here recently to have some earwax.Removed , and somehow I ended up having my ears tested ,…read morewhich I really didn't think I needed , but resulted in another fifty dollar copay. So I paid two co pays to get earwax out of my ears. My insurance company , connecticut cross blue shield then informed me that the audiologist who performed the hearing test , was not in my preferred doctor list. Now , I know it's not their job to find out if i'm covered but I did present them with an insurance card before I got service. As far as I know and has always been my experience in the past, I pay my copay and that's it. Two or three weeks or perhaps a little longer , I received another bill. I just called the billing Department , and they couldn't be bothered to answer my call. The phone answers Billing Department and that's it. With a deal like that , I have zero confidence in this business.

Poor customer service. Sends bills via text messages. Really? Who would not think that it's a…read morescam? Doesn't return calls.

Dr. Kenneth Andrews gave me the best Botox I've EVER had. I'm 28, and have been getting Botox since…read moreI was 24, usually every 6 months I get a touch up of that magic stuff, can't live with out it. Dr Andrews is amazing! I tend to bruise very easily, I've had some black& blues before, from previous doctors, almost every time I had botox injections. This was the FIRST time I didn't bruise when getting my Botox done. He has a very gentle approach, yet aggressive enough touch, to get rid of those pesky lines. Let me not forget to mention, the perfect symmetry he nailed on my first time seeing him. Their was no need for a touch up (usually 7-14 days after injections). Both sides were perfectly twinning. Ha! He did a beautiful job on lip fillers on a friend of mine! If you're looking for some volume on your lippies, give him a try! I COULD NOT, stop staring at my friends lips that he did. They were soooo tastefully done, they were natural, yet very full, he has the perfect lip combo down pact! I can't rave enough about him, I'm counting the days till I go back and have some fillers on my laugh lines! Oh and FYI people, he also has a New Britain location he works out of too. Book a consult with him, you won't regret it!

Everything started out great. Then he told his assistant to…read morecall in a barium swallow. 9 days later, and nobody has called. I called Hartford Hospital and UHC. Nobody had anything from Dr Andrews. I waited until Monday.... still nothing. I called UHC, and they called the office. Nobody picked up so they left 2 voice mails. That triggered the test. Now, they are ignoring me to for a follow-up appointment? 3 radiologist, told me to eat puree until I see him, yet nobody will answer me in the online portal. Contacting my primary to see what he thinks I should do. Healthcare is a mess and I'm sick of being kicked to the curb. All I did was show up to my appointment, the staff is awful and now, I'm left with no ENT to tell me how to proceed? I need an endoscopy according to the test results. There is an "arch" that is "rare" and a "delay" in swallowing. Italian Ice and yogurt...Losing weight. Disappointed.

There are a lot of good doctors and a lot of bad doctors, but Dr. Luzzi is an outstanding…read morepractitioner who checks all of the boxes. He is a superb diagnostician and technician with a great bedside manner. His staff is a happy crew that makes you feel like you are the most important patient ever. I really like Dr. Luzzi and you will, too.

Excellent bedside manners, amazing recollection, and great communication. His Staff, Amy, Rachel,…read moreall excellent communicators. Have you ever heard of a doctor where you call and someone picks up and you talk within minutes, and get phone call back on a better-than-timely-manner? Dr. Luzzi is exceptional.

I have been going here since I moved to Glastonbury in 2015. My PCP, James Ocampo, is very upbeat,…read morealways smiles and shakes my hand (or did prior to COVID) He is very knowledgeable and up to date on all my health concerns, gives his honest opinion even if it might be a little hard for me to hear but is so great even slightly bad news never makes me nervous as I trust him implicitly If I have an urgent medical need and he has no openings I've been given an appointment with one of their doctors who has time. My last visit was with Rebecca Randazzo and she was delightful. The check-in staff are efficient and friendly and their blood draw is the best I've ever been to.

These people mainly care about liability first and patients second. They sent my partner to the…read morehospital for diarrhea. This has cost us thousands. Guess what they found? Nothing. You can get better treatment from AI because they essentially did exactly what AI would have done. What a bunch of idiotic dehumanizing idiots.

Entering the complex it's the first building on your left, first turn on the roundabout…read more Now that's out of the way. I rushed here after work for an appointment one day. Entered and there was an annoyed woman that had been waiting for 30 minutes or so, so in my head I'm expecting to take my pretty time with these forms. I take the papers, pay the copay, then take a seat... 2 lines in they call me in. I go sit with the first assistant (pretty friendly) to go over some details and she leaves, saying the doctor will be in a bit. Naturally I expect some extended waiting to finish my forms, get to the second page and doctor comes in with his assistant. At this point I accept that I'm not going to be able to finish these until after the appointment. The doctor does his bit and quietly mumbles an array of details about my nose, throat, and ears that I'm assuming his assistant is jotting down. Then he videos my nose and what not to observe, basically walking me through a million things going on. He basically used ENT wizardry to wrap this appointment in about 20-25 minutes and gives me a break down of everything needed to help. Incredible, friendly, HYPER-TIMELY experience. I would strongly recommend.

Look, I understand the world is a little strange right now with covid-19, and everyone is a tad on…read moreedge, but I'm extremely disappointed in the receptionist at this office. She was very rude and spoke with an attitude immediately from the get-go, and I was just calling back to go over my paperwork before my appointment. When I was trying to figure out where the link to my paperwork was she kept acting like I was stupid, but the link was on my girlfriends phone, so I had no idea what she was talking about. Instead of giving me the number the link was sent to, she just kept saying it was already sent, with an attitude of course, and then was super annoyed when I had no idea what she was talking about. And my girlfriend had cancelled her appointment and I kept mine but she still got both texts as if it wasn't cancelled... and when I called she said I denied the appointment but it was hers she denied.......... Like I don't want to do the zoom meeting either but I'm trying to take care of my health issues. And then the zoom meeting didn't even work, and I called back and she said the doctor was waiting for 20 minutes and was EXTREMELY rude again! Like how the fuck am I supposed to know that?! I'm in the call waiting too. And I had to wait for 30 minutes before even finding out that it wasn't working. I just said forget it, cancel my appointment and I will go elsewhere. I don't want to give my money to them if that's how they treat their clients. If I could give them zero stars, I would.

Had a great experience at Dr. Chervin's office. The staff…read morewas exceptionally professional, and friendly. Go in see and experience what a real doctors office should be like.

Doctor Chervin is great I have been going there for years , his staff are always smilingread more

I very rarely post reviews but I couldn't imagine someone else experiencing what I did at Associate…read moreENT. On 4/12/21 I had an appointment with Dr. Zachs for sudden hearing loss and ringing in my ear that started when i woke up one day the previous week. Being in my mid 40's with no history and no other trauma to my ear you could imagine how horrible and confusing it would be to wake up and not hear, and have an intense ringing in my ear. Dr. Zack literally looked into my ear said i dont see anything and I didn't have an infection. When i asked about the ringing in my ear he said "oh its tinnitus". When i restated that it was in one ear and just started one day and asked about the cause, treatment, etc he said there was not any. I was seen for maybe for 5min and dismissed. You could imagine my shock, it was clear he didn't really care nor was going to waste any time trying to figure it out. When i left i was disgusted by his treatment and also the front desk attendant Melissa who was extremely rude and cared just as little as Dr. Zachs. Fortunately, I felt something was wrong and made a call to UCONN ENT department who got me in immediately, the team was attentive, concerned, and listened to what i was going through. They ran me through several hearing tests, tested me for an infection, and several other test and committed to figure it out before I left. Which the did, I had a severe infection that if left untreated could have led to permanent hearing loss. Could you imagine? One day everything is fine, the next losing your hearing?? Apparently Associated ENT has lost there way in providing a caring service focused on properly diagnosing and treating there patients as well as providing an even worse customer service experience. I feel very fortunate for UCONN and that team but still disgusted by this experience. Save yourself the time, experience, frustration, and possibly the loss of your hearing by going to someone who cares.

I went to this practice with slight pressure and symptoms of wax in my left ear. After a hurried…read morevisual exam Dr. Zachs proclaimed I had no 'obstruction' in my left ear. His audiologist did a rudimentary hearing test and proclaimed I had a slight hearing loss - also in the left ear. Dr. Zach's demeanor was detached; he would ask me questions, interrupt me and dismiss my replies. His is an outdated practice and he needs to visit the ProHealth Center in Farmington. I recently went there and met with Dr. Kelly Greco; approximately 15 minutes of professional care - much wax was removed from both ears and the pressure and pain were gone. Clearly the difference between rundown and outdated, and state of the art and professionalism.

I very rarely post reviews but I couldn't imagine someone else experiencing what I did at Associate…read moreENT. On 4/12/21 I had an appointment with Dr. Zachs for sudden hearing loss and ringing in my ear that started when i woke up one day the previous week. Being in my mid 40's with no history and no other trauma to my ear you could imagine how horrible and confusing it would be to wake up and not hear, and have an intense ringing in my ear. Dr. Zack literally looked into my ear said i dont see anything and I didn't have an infection. When i asked about the ringing in my ear he said "oh its tinnitus". When i restated that it was in one ear and just started one day and asked about the cause, treatment, etc he said there was not any. I was seen for maybe for 5min and dismissed. You could imagine my shock, it was clear he didn't really care nor was going to waste any time trying to figure it out. When i left i was disgusted by his treatment and also the front desk attendant Melissa who was extremely rude and cared just as little as Dr. Zachs. Fortunately, I felt something was wrong and made a call to UCONN ENT department who got me in immediately, the team was attentive, concerned, and listened to what i was going through. They ran me through several hearing tests, tested me for an infection, and several other test and committed to figure it out before I left. Which the did, I had a severe infection that if left untreated could have led to permanent hearing loss. Could you imagine? One day everything is fine, the next losing your hearing?? Apparently Associated ENT has lost there way in providing a caring service focused on properly diagnosing and treating there patients as well as providing an even worse customer service experience. I feel very fortunate for UCONN and that team but still disgusted by this experience. Save yourself the time, experience, frustration, and possibly the loss of your hearing by going to someone who cares.