I worked with them for almost a year. We requested an overhaul and clean-up of our system as it was continually "glitchy" in various ways. Instead of the requested overhaul, they came in and quickly put a "band-aid" on it and when things continued to be problematic, they continued to bill us accordingly. When I contacted the manager to question/review $500+ worth of charges for problems that were never fixed, and which we were still experiencing, he promptly told me they were no longer interested in being our service provider, citing later to my employer that I had been rude and unprofessional. At worst, I expressed what should be understandable frustration, but I never "yelled" or "cussed" or anything even close to that. Luckily I had an in-office witness to every on-site visit and phone conversation I had with the company, and she was able to verify that I never treated anyone unkindly or unfairly. Our new IT company quickly identified the problem as a hard-wiring issue and are coming in next week to finally "overhaul" the system. Even without the hard-wiring in place yet, our systems are running much more smoothly. We're thrilled with our new IT service and I wish I'd initiated the change months ago. The folks at Software Solutions, especially the manager himself, have some serious attitude problems. read more
