55 minutes late. Unbelievable and unprofessional Waste of…read moremy time. Sad. Can't rate the service because nothing transpired. However the tardiness says it all If you can even show up or even if you don't want to, communicate

They did an amazing job on my move out cleaning. They were on time, came with their own cleaning…read moresupplies. Communication was great. Asked that someone inspect to make sure the cleaning was satisfactory. Great company I highly recommend.

Updating my review after a recent deep clean of my apartment -- and wow, I'm beyond impressed!…read moreThese ladies absolutely nailed it. They were incredibly thorough and didn't miss a thing, which I really appreciated. My place looks amazing, and I'm honestly still shocked at how brand new my appliances look. Highly recommend!

These designs are incredible. They do an amazing job cleaning. Some of the best housekeepers I've…read moreever had in my life. Very good pricing and very reliable. I certainly would recommend them.

Patricia and her team were amazing! I was working with a very tight timeline between my closing and…read moremove date and Patricia was very responsive and helpful. Her team was on time, cleaned the house from top to bottom, making appliances that the previous owners had left in a filthy state look like new. In particular, there was a fridge in the basement that looked like a crime scene - I was just hoping to get it back into a somewhat reasonable state but after the cleaning, looks good enough to eat off. Worth every penny!

I can't say enough good things about Sparkling Cleaning Services! My parents' home hadn't had a…read moreproper deep clean in a few years due to some medical issues, and this team went above and beyond to make the house feel fresh and spotless again. They came fully prepared with all their own supplies, which made everything so convenient. Every corner of the house was given attention, and it was clear they took pride in their work. From scrubbing hard-to-reach areas to leaving the floors shining, they exceeded all expectations. The photos attached are the most dramatic areas of improvement, but even in the kitchen counters and cabinets that looked decently clean to me before, are now absolutely spotless and look brand new! The pricing was very fair for the exceptional quality of service provided. The cleaning turned out to be more work than expected (I likely hadn't fully conveyed the condition of some harder-to-reach areas in the "before" pictures). But the owner, Patricia, promptly texted me to let me know it would take longer and therefore cost closer to the higher end of the quoted range. She even offered to skip a few rooms in the basement if I preferred to stay more within budget. Her flexibility, professionalism, and understanding really impressed me! My parents were so happy with how everything turned out, and I'm incredibly grateful for the care and effort this team put into making their home feel like new again. Highly recommend them to anyone looking for a thorough and professional cleaning service!

Jeanine was extremely responsive and prompt with communication throughout the whole process. It was…read moresuper easy to book a last minute deep cleaning! I had gifted my brother, his wife and three kids under the age of 12 with a deep cleaning with Danielle, and she did a phenomenal job! The 4-bedroom house hadn't been professionally cleaned in years, and she worked her magic within 4 hours. She cleaned every surface and tidied up every room to make it look brand-new and zen. I was so impressed with how much she got done and everyone was soo happy and thrilled with the results! Highly recommend Clean Queen Services.

Top quality cleaning worth every penny. I ordered a thorough cleaning of the house before new…read moretenant moves in. The two very hard working ladies came to the house on time did a magnificent job. Highly recommend this cleaning service to anyone.

Where do I even start…read more My experience with Westchester Cleaning Club has been consistently frustrating and unprofessional, driven almost entirely by poor management and communication, not the cleaners themselves. To be clear: the cleaners are generally very nice, polite, and sweet, and when they clean, they do a good job. That said, there is a serious disconnect between what is included in services and how that is communicated. At one point, when I asked the cleaners to open the windows and clean the base inside, I was later accused by management of "micromanaging." Only afterward did I learn that this was considered part of a deep cleaning service. Rather than explaining this clearly and upfront, the situation was mishandled, and the blame was shifted to me. The cleaners should be empowered to speak openly and clearly about what is included, instead of staying silent and then having clients labeled as difficult. Early on, even basic services were missed (for example, floors were not mopped). When I raised concerns, I was told that the cleaners had requested not to be sent to my home anymore, only for the company to later walk that back and say it was "probably a misunderstanding." That alone should have been a warning sign. In October 2025, I had a cleaning scheduled and confirmed for December 28, 2025, which was cancelled at the last minute, allegedly due to weather, despite no official weather advisory or hazardous conditions. The cancellation only happened after I emailed to ask whether the appointment was still confirmed. The final straw was January 30, 2026. I had prepaid for the cleaning, and it was explicitly confirmed twice by voicemail earlier that week. No cleaners showed up. When I called, I was told for the first time that the appointment had been cancelled because I had not "confirmed," even though I was never told reconfirmation was required (and it never had been before). When I questioned this, the representative Victoria hung up on me, twice. Even more concerning: when I called from the phone number associated with my account, no one answered. When I called from a different number, they picked up immediately. I was also told the company had stopped servicing residential homes--yet residential cleaning is still prominently advertised all over their website. This is not about one missed cleaning. It is about repeated last-minute cancellations, inconsistent explanations, poor communication, and a complete lack of professionalism and accountability from management. I have emails and voicemails documenting all of this. I would strongly caution anyone considering this company. The cleaners deserve better support, and clients deserve honesty, transparency, and basic respect.

From the owner: Join your neighbors and become a MEMBER of Westchester Cleaning Club…read more We offer exceptional cleaning services that are designed to meet your specific needs. Our team of skilled and experienced cleaners uses only the best cleaning products and equipment to ensure that your home is spotless and sparkling clean. We take pride in our attention to detail and our commitment to providing outstanding customer service. Whether you need a deep clean, regular cleaning services, or help with a move-in or move-out, we've got you covered. We will work with your desired cleaning preferences, budget and other requests. Contact us today to schedule your appointment!

Ok, to start I never leave 1 , but I can't believe how unclean my apartment is after a supposed…read more"deep cleaning." Showed up late, left early, ended up having to vacuum and dust after they left, and they had to return after I told the owner that the baseboards in my bedroom were left filthy. My things were not returned to how they were found and my kitchen floor was barely mopped. I work two job and I NEVER have anyone clean my apartment, but I only have one day off a week and for once, I didn't want to spend it cleaning. I paid what was owed because I didn't want no static with these strangers in my home, but I would not recommend this cleaning service to anyone. They're gonna tell you they are going to clean this, that, and the third, and proceed to do a half ass job. Going to have to find another service because this was not worth the money or time. UPDATE: After the owner decided to not take accountability for a terrible job, I will expand. I did say that an hour later would be great, not realizing that they would rush the job and still leave at the original time (when Carlos arrived, he told me that they would do two hours instead of three I was paying for because they had another job scheduled after and needed their "rest"). None of the shelves throughout my home were dusted. If I'm paying for a deep clean, why should I have to point out obvious dirt throughout my home. Clean EVERYTHING (which in this case includes surfaces and baseboards). When they came back to clean the baseboards in my bedroom, they literally did so without vacuuming the floor and just wiped across the board with a rag. I had to vacuum my rug and my floors because there was still debris on them throughout my apartment. So yes, Carlos, I did leave a one star review because you all did a terrible job. And yes, Carlos I leave a lot of reviews (most of which are pretty good). But you Carlos, and the two women with you, did not do a good job so maybe next time, do better, instead of talking my head off about what a great job you're gonna do. The customer shouldn't have to tell you to wipe down every surface and clean every baseboard in a deep clean.

Two cleaners came. They worked briskly and efficiently. The apartment smelled clean and fresh and…read morelooked the same. Thank you for a job well done.

The service is so hit and miss, I would be careful booking with them. Some of the people are great…read morebut the ones that are not will make more work for you to clean up after them. I was using the service for about 2 years and it was good until the person that usually came left the service and said it's because they don't pay them well. Unfortunately everyone after that has been pretty bad. The most recent person (i) broke my oven door (she literally unscrewed it for no reason and didn't tell me she did and then couldn't get it back on so now I have to call someone to fix it and potentially buy a new door, (ii) went into my medicine cabinet to "organize" (there's nothing important in there thankfully but I never asked her to do it and no one has ever tried to do that), (iii) moved a dirty wet mop from under the sink (where she got it) into my clothing closet, and (iv) didn't actually clean the bathroom mirror, toilet, sweep the bathroom floor or vacuum the rug (yet had time to go into personal cabinets and drawers). After she broke the oven door I reached out to the Maid First and they didn't offer to help with anything. They only responded to me after I said they should still charge me the amount because I didn't want them to not pay her (given I've heard from other people who they have sent that they aren't being paid that well). I would suggest using another service that pays people well and provides more consistency.

i'm writing this review to warn current and/or future customers about this company. proceed with…read morecaution. company has poorly run management/customer service. they ignores customer calls/emails regarding legitimate matters. here's what happened: i had almost all makeup that i've purchased over the years in a shopping bag underneath our beverage cabinet to organize it (thousands of dollars worth). the cleaner mistook my bag of makeup, that clearly was not trash, for trash. she threw it all out. i called maidfirst. the manager or owner was dismissive of my concern. later, the cleaner messaged me and my husband, and did admit to accidentally throwing out the bag. in her message, she said that she shouldn't be held responsible since it looked like trash. (it did not look like trash - it was a bag full of makeup...) in my experience, cleaners are typically very conservative about the trash, and don't throw out items that are not in the trash bin or specifically noted... i called maidfirst to inquire about next steps, and no response. called again days later, and they either immediately declined my calls, or blocked my number. i proceeded to email them, and all emails were ignored. screenshots attached.

Faustine and her team were responsive, extremely professional, and considerate people I would…read morecertainly work with them again and recommend to anyone looking for quality work and good value.

Elevated Cleaning did an amazing job with a move out clean at my mom's house in Long Island. They…read morewere thorough, professional, and left the place spotless. Highly recommend!

We needed a "Move Out" cleaning. They were the first to respond and were very attentive to our…read morecircumstances. We had to reschedule the day before the scheduled cleaning and they made it work. Honestly, the price was somewhat higher than the other company quotes, but it was worth it. We paid an additional fee for the refrigerator ($30) but it looked cleaner than when we first moved in! The oven was sparkling, inside and out. Damar and the rest of the crew were respectful and courteous. I would highly recommend Premier Cleaning to any friend.

The cleaner failed to show up and the referral team did not contact us until I reached out to them…read more Not reliable or professional