I had a very pleasant experience with SS office in Worcester. I actually had two appointments set up for the same day, one for a new card because my card had in correct name and one to sign up for Medicare. I had to go home and get my marriage certificate from my 1st appt but was able to complete both tasks when I arrived for my 2nd appt with Ms. Lebron who was very helpful, pleasant and experienced. I wish I had the name of the first rep who helped me with my card because she also was very helpful. read more

1st I want to aknowledge that I am fully aware that writing this review does absolutely nothing because they don;t care at all . No one cares that they are rude and unhelpful. I received a call from someone there because someone retrieving my records realized i had three names. My maiden, Married, Divorced and then remarried they couldnt figure out that the three names were the same person. So this person made me an appointment and told me to make sure to tell them I DO need to provide them with divorce , marriage and my ID . I had recent surgery and I was not able to go to my appointment. after calling to reschedule and waiting 45 min to get a person she said Social security office can you hold. and then continued to put me on hold but it hung up. Went through this twice . finally got someone to reschedule who told me I don't need an appointment and I had to argue with him to just get an appointment. So I go there WITH an appointment still waited 45 min. My mother was with me who wanted to ask them questions because she has been trying to make an account and we have not been able to make one no matter what we did. So SS gave my mother a phone number to call. So you cant get a person with that number she gave me it just tells you what to do which we did all that but needed help. Nope they are useless there . Prior We put her phone number and all the needed info but when it came to verify it said they couldn't match the number . ok I put all the information in correctly but it couldn't match. Tried to make the appt to go to post office to verify identity but kept saying they couldn't find the information . even though mind you it had already sent 2 texts to her phone. I called to see if someone there could help. waited 30 min before someone finally picked up and he kept telling me to " follow the directions online" i kept saying that's why I'm calling because its not working and going in circles on line. HE HUNG UP ON ME. I called a second time to make appointment for her to go down there because doing online over and over and trying to make account was just a circle of frustration . and HE answered again i asked to make appointment and he said she don't need appointment and to FOLLOW DIRECTIONS online I tried to explain that its not working its a big circle not able to do it. and he very rudely said you just have to go online and follow the directions and HUNG UP ON MY AGAIN. Seriously? my elderly mother is trying to just make an online account and I ended up getting hung up on. So I called back to get his name because he needs to be reported, and sure enough he answered again and i asked for his name and HE HUNG UP ON ME AGAIN. this person needs to be reported but who would I call that would actually give a shit???? Needless to say my mother will be trucking down there tomrw to sit there for an hour for them to not help her. and she wont be getting an online account because I know they wont be able to help her with this but she is so frustrated she said she will just go down there. This place is a total total shit show . I understand they are busy. I don't care I worked in an ER for almost 20 years I know what its like to have a busy busy shift and I was NEVER rude to ANYONE in all the years working there I wouldn't go out of my way to help someone who was yelling at me or whatever but never would I be rude . I also worked in a medical call center so delt with rude people daily and still I was NEVER EVER rude to ANYONE. He needs to find another job this one is not for him. This whole place needs a class on customer service. Except the security at the door. They were nice as hell read more

Social Security - Public Services & Government Near Me - Worcester, Massachusetts

I had a very helpful and cordial meeting with Ms. Baradino in November, hardly any wait time and a helpful phone call with SSA last month. Now I need to schedule an appointment for January and don't know how to do it on line, so I have to wait 60 minutes but that's the way it goes I guess. Not the end of the world. Hope help continues to come as it has so far. read more

Staff was very helpful & accommodating with services towards us senior citizens. Thnx each & everyone for ur support help & understanding.

They did not answer my phone and did not call back. I was waiting on the phone for 10+ minutes, and the phone was abruptly hung up. They are forcing me to come and wait in their very long lines. What an inefficient way to run an office! read more

I started going to social security in Feb in Worcester Ma I made an appointment on the phone went in and was told no appointment was made after waiting 3 hours. I asked to speak to a manager and she took my paper work and said that she would put it in the system but i would have to come back on Feb 24th I tried to give her my over payment amount but she said there was no one to take it but i was all set GREAT. Now comes Feb 24th I go in wait a bit get called sit with a guy who ask me for my ID and why am I here I tell him and he says there is nothing in the system so i said the manager said she would put it in the last time i was here lucky I brought the paper work back with me I put my credit card in front of him to pay my over payment and he said there no one to take it But i will put you on a 10% payment plan and it will start on your next payment time Great. I waited till March no payment came so I called and got hung up on I called back made another appointment went in told the same thing the checks in the mail so to speck now comes April 25th first in line with appointment two hours early guy comes out and said if you have a appointment stand to the right first in that line if you don't have appointment to the left. I sat and watched people with no appointment go in and sit with people with no appointment i get called to window 14 no one there grab a manager he gets someone who tells me the same thing I heard for 3 months they put me with someone else and he kicks me out because i ask to speak to someone who will help me. read more

Staying update withS.S. sometimes takes going there and with all the needs of clients they do there best to stream line the process but sometimes it involves Long wait times. read more

They don't answer the phone. I was waiting for someone to pick up for two hours. Call back is very ineffective as well.

Long wait on the phone but when a representative picked up he could not have been kinder or more helpful. Keep the faith.

Best government office ever. Efficient security screening. Check in ticket kiosk to sort appointments by type. Large display clearly announcing ticket numbers and agent windows. Our agent had a question on how to process our request but quickly got an answer from another agent. Arrived at 9am with no appointment. In and out in under 20 minutes. Good parking. Good wheelchair access. read more

I called on two different occasions, once to gather information and the second to follow-up with some additional needs. Both times, I waited on the phone for about 15 minutes for an agent. The agent took my information, got me in contact with someone who could address the issue and set up a resolution. Patience is necessary as they work through their processes. I was happy with my experience. read more

unbelievable is all I can say. I have tried online to no avail.. After 5 days of phone calls to make an appointment. I was told that they were booked and to call at 9 am the next day. they must have told everyone to call at 9am. finally on the 4th day at 11.45 I reached Mr. Moriarty who told me there were no appointments available. I decided to go to 51 Myrtle Street, Worcester. could not find the building. My husband passed away in December and I'm trying to get spousal benefits instead of mine. I guess I will ask my attorney to handle it. It doesn't seem that I will be able to handle this on my own. WHAT A SYSTEM,!!!! read more

The hours are terrible. You're likely to need to take time off because of this, but the service is great one you're inside. They have a great automated system for waiting in line and frankly compared to my other experiences with government organizations the service was awesome. Fast, professional, and considerate read more

Social Security - Electronic check in - Public Services & Government Near Me - Worcester, Massachusetts

Been sitting here for 2 hrs and there 2 ppl working and got 20 ppl waiting this place is a mess. Why the hell the here if they not working. read more

Just walked in to speak with someone. 50 people in the waiting room, one person working and 13 empty desks! How is this possible? The woman on the side of me said that she has waited for over 2 hours! read more

I've been trying to call in order to speak to someone and no answer I need help the stop my payments and never got a notification read more

I recently went to this office to apply for Medicare when my wife's job became tenuous and I became concerned about losing health insurance. Although the wait was significant, I found the agent I dealt with to be helpful, efficient, and compassionate. read more

I wish there were a way to give no stars. Don't come here looking for help or compassion. Don't ask questions because they'll act annoyed. Don't make an appointment because they'll call the next day and take it away. And if it's 3:55 they'll treat you even WORSE because they close at 4. Good luck. These people are beyond rude. There isn't even enough space here to list all the ways in which they disrespect people. But what are we gonna do? They're social security so who's going to reprimand them? No one. So they just get to continue to be a terrible organization with rude jerks working for them. read more

This place is terrible. My disabled niece passed in Dec 2018 and she had money owed to her from Social Security. The Worcester Social Security Office made an error and sent us $900 less than what was owed. This money was owed to the funeral home, not us personally. We have been trying to get the money owed since Dec 2018. Complete run around and lack of accountability. All necessary forms were sent to them in Dec 2018 and here we are still chasing it down only to be told every time we call it's still "pending" with the payment office. Can't escalate, can't talk to anyone with authority, can't expedite. Terrible place and pretty much everyone I've talked to is unpleasant and seems to hate their job. Reporting them to the Attorney Generals Office today. Don't expect anything to change. read more

Tried to call and went to answering machine during business hours saying there might be up to 15 minute wait. Call timed out after about 10 minutes. Was trying to get info or make appt. This is the Worcester Ma location read more

Worst customer service worst place they left us outside in the cold weather people handicapped they just don't care this place is horrible I don't ever want to go back to this place I hope they close it this place is horrible read more

The absolute worst customer service reps on the planet! The Worcester Ma. Office is a joke. Website sucks big-time can't get what you need, NO choice but to go to the office. Rude,rude and more rude reps. STAY AWAY IF YOU CAN! read more

Spoke on phone with a service Rep named Carmona. He was wonderful and so helpful! Took care of all my requests. He's the nicest and most knowledgeable social security agent I have ever dealt with! Definitely will ask for him again if I ever have an issue! read more

The service given by the staff deserved five stars. The associate was efficient and friendly. It was easy and free to park. Nevertheless, the opening hours are inconvenient: Monday, Tuesday, Thursday and Friday: 9 a.m. - 4 p.m.; Wednesday: 9 a.m. - 12 p.m.. Except if you were to work nearby, you will need to take time off. The social security office is closed on weekends. read more

I have been going through the retirement process as far as signing up for part B on Medicare and also straightening out my social security retirement check. I spoke with a Mrs. Joseph and I just want to say that she was amazing!!!! She was friendly, patient, and so very helpful with the issue that I was having. I can only say that she is truly an asset to have in customer service!!! read more

absolutely horrible service I'd rather shoot myself in the foot then go here I sent in paper work in November and they STILL haven't processed it even tho they said it would be done in 2-3 weeks but that was mid November.... Not to mention I've been on hold for a while hour and I called an hour after they opened!!! read more

Terrible to navigate in parking lot to where the entrance is, no SIGNS. Never been there before so when I entered I saw over 100 people so thought wow they are understaffed too!! Then there was no sign as to where I needed to log in and get a number. Wow so sad and an embarrassment to our country. Very poorly managed I think they are lax. read more

Just unbelievably poor service. Like shock and awe. I was here at 8:25 am in line and it is 4:44 and they say they will turn some away for tomorrow. Ummmm... this was my day off . UPDATE- I simply needed to replace a SS card . I was there all day. Employees take breaks after each person they serve. Like literal 15 minute breaks . (Yes I timed them.) Luckily this is a place I rarely have to visit. I can not imagine having to visit this place more than every decade or so. 8 hours in when my simple card replacement was finally taken care of , (it literally took the woman 40 seconds to process this) I left angry. Like really really angry. (I don't anger easily for the record , it takes ALOT.) That all being said the security officers were the best thing about this visit. They appear to be the most intelligent and legitimately kind people employed here. (I sat there for hours and watched them interact with everyone , many people they seemed to know pretty well. I will pray for those poor people that have to deal with this weekly!!) read more

Such a horrible place and full of lazy asses working over there. We applied for social security in Nov 2015. I waited until Jan 2015 and thought the processing time is unusual and called them. After several attempts of calling they answered the call and said for some reason the application was still not sent to USCIS for verification. So, they re issued me a new reference number dated February to cover their asses. It s been another month now and still didn't get social security number. Whenever I tried calling them, after few minutes of wait the call gets disconnected saying "try again later" . Sincere advise, if you want to get things done, DO NOT visit this office. Full of waste people. I regret all my tax money is being spent on such useless government servants. read more

If ever there was an award for an office that was inefficient and full of rude people, this office would win hands down. This office is full of rude employees. Their supervisor isn't any better. My application for a replacement social security card was delayed for two weeks because someone was out during the holiday season and my name falls under their specific alpha-split. On top of all of that, I now have been delayed in receiving my military ID and my tricare insurance. They act like its my fault or I have done something wrong to cause this issue. I called the headquarters for the social security administration and they even said that I waited unnecessarily and that my paperwork should have been processed by another person if the person who processes the forms for my alpha was out of the office. Don't ever go or send anything to this office of you live in Worcester, MA. This is the worst customer service I have ever experienced in my entire life. read more

This office probably runs very smoothly for most, but if you are told that you will be called to window #2 (the employees sitting at the windows use microphones) and instead, a few minutes after check in, someone from the back office comes out and says your name over the din of 100 people in the waiting room, you just might not hear your name. I sat patiently for 2 hours thinking that I had not yet been called. I finally realized that something must be amiss when after 2+ hours, almost everyone who had come in after me had already been called up. Please tell the SSA employees to YELL your name if they don't have a microphone. And please tell people as soon as they check in that they might be called by someone from the back room so you can try to listen more carefully for the barely audible non-amplified voices from the back room. read more

As previously said, the hours are horrible and the parking terrible. The help however is horrible. Been there 5 times over 6 weeks trying to resolve a problem. 3 different clerks, problem still not resolved. They don't know how to operate their own computer system and thusfar, I've been lied to at least 3 times that I can confirm. Incompetence at it's finest. read more