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    Social Security

    2.8 (56 reviews)
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    16 years ago

    ive never been inside, BUT THEY NEVER ANSWER THE PHONE. so you get one star. not even a message. gotta love the feds!

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    Page 2 of 2

    Ask the Community - Social Security

    Do I need to make appt to go there? Where and how to make appt?

    Yes. I recently went to this SS office (San Mateo) without an appointment because one review stated that they take walk-ins, but unfortunately, that is not true. You must have an appointment because they do not accept walk-ins. In-person… Read more

    What pieces of identification will SS rwequire to get a SS card replacement?

    If you are a US Citizen over the age of 18 and simply need a replacement card, then you don't need to go to an SSA office rather simply go online at my SSA.gov and order a replacement card.

    View All 4 Questions

    Review Highlights - Social Security

    Was greeted by a helpful lady at the door next to security guard.

    Mentioned in 2 reviews

    Read more highlights

    Social Security Administration - Business hours

    Social Security Administration

    2.7(6 reviews)
    0.0 mi

    We came in on a walk-in to get my nephew's new social security card and hard a hard time doing the…read moreapplication online. This Filipino gentleman by the name of Paul really took time to listen to our concerns. He addressed our frustrations and handled his job professionally and emphatically while attending to this very irrate customer. I never expected this excellent customer service with a heart from a government employee who truly cares for people. I'm sure he's never gonna be replaced by AI. Thanks again Paul and Kudos to your team for being awesome today. You just put back my trust in our government. God bless your brother!

    If you don't want to wait too long, go early! Similar to the DMV (although not as hectic), you wait…read morein line. Once you get inside, you're required to open your bags and empty out your pockets in front of the security guard. This is a federal building--city and state laws won't apply. No food, no drinks, no weapons. Once you get past the security guard, you walk over to a computer to check in. Make sure you have your SSN ready. Then your number prints out. Don't be alarmed with the order that the numbers are called--they won't be in order. I'm not sure if this is true, but from my experience (name change after marriage), they definitely prioritized those getting their social security benefits, which I understand. I arrived there yesterday at 08:50am as probably the 7th or 8th person in line and got out at 09:30am.

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    Social Security Administration
    Social Security Administration

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    Social Security - Redwood City, CA - Social Security Office (photo take outside because no photos are allowed inside)

    Social Security

    3.2(66 reviews)
    7.4 mi

    Stopped by to get a replacement SS card. I came in at 2:30pm on a Thursday and was surprised to…read morefind it packed. The wait was about an hour for me. I had my paperwork ready so once my number was called it only took 5 minutes. The lady at the counter was courteous and very efficient. The security guard was very friendly too. The parking lot is small and had about 3 empty spaces when I came in. PS - If you are like me and keep losing your social security card, get a new one soon! The lady told me they will start charging for it next year :D

    The SSA representative (Sandra) was awesome. Sandra was very professional, very knowledgeable,…read moresuper helpful and had a very pleasant demeanor. The security guard there was horrible. He definitely has a Napoleon syndrome complex. I was running late and the security guard instead of advising me to slow down firmly, he started yelling at me, demeaning me, and belittled me for close to 2 minutes. In my entire life no police officer has ever been so rude and demeaning to me. He treated me like I was a criminal. Wow. I know I was wrong to run but there was no one on the street in front of me so why treat me like a criminal. I won't go to that office and I'll warn all my senior citizen friends of this Napoleon syndrome security officer. I guess he gets his jollies shouting at senior citizens. In fact, due to this experience by this irate security guard I had to see a doctor because my heart was acting up after this incident. My wife advised me that we should see a lawyer to rectify the situation.

    Photos
    Social Security - Social Security Administration offices at the 2nd floor on Allerton St in Redwood City

    Social Security Administration offices at the 2nd floor on Allerton St in Redwood City

    Social Security - Door

    Door

    Social Security - Social Security Administration offices at the 2nd floor on Allerton St in Redwood City

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    Social Security Administration offices at the 2nd floor on Allerton St in Redwood City

    Eggstravaganza

    Eggstravaganza

    2.3(7 reviews)
    0.2 mi

    We took the Kid to the annual San Mateo egg hunt. Egg hunt was arranged by kids' ages. When we…read moregot there, we found out there were 100's of people with kids from 3 or younger. No big deal. There were a lot of eggs on the field right? Hunt starts and you see this weird stampede of damn adults streaking across the field and filling up eggs with their hats, shirt etc while their poor kid is held by someone else. WTH? I thought this was a friggin egg hunt for kids? What are hypercompetitive adults doing here? Because of the stampede, the Kid ended up with only 4 eggs. He did better than his cousins who ended up with nothing but some lady felt sorry for them so she shells out 2 eggs for the cousins (gee thanks lady). Well all that fuss was for nothing because the eggs were empty!?!? I don't know what the point of that was. Getting nearly trampled by an adult for a couple of empty eggs? Gee San Mateo, can't ya get some cheap stickers from Oriental Trading? So not worth it!

    Fun light-hearted activity for the holiday weekend. It's nice that it's on Saturday so it doesn't…read moreconflict with the family Easter Brunch. They have live music, low budget kiddy activities (e.g. decorating strawberry pint baskets as Easter baskets), a mini community parade and, of course, Easter Egg hunts. I like that they not only have (6) Easter Egg Hunts scheduled throughout the afternoon to avoid one huge stampede - but they also have a separate bunny patch for babies 2 & under (open throughout the event). The kids gather empty plastic eggs and turn them in at the end for a *little* prize. It's FREE, so don't exspect much. If it was a cool prize - you'd be paying for it. So, if you want a low-key holiday activity, pack up your patience (there will lines) and kids to head down to San Mateo Central Park. Go earlier to score close parking.

    Social Security - publicservicesgovt - Updated May 2026

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