Reached SSN office 1 hour before closing time . Security check - 2 min Check in ticket - 1 min Filled the SSN application form - 5 min Waited for my ticket number - 5 min Gave me a acknowledgement receipt - 3 min Came out in less than 20 minutes .....no need to submit any photocopies ....just show them the originals.. read more

Your mileage may vary at this location. My experience was pretty subpar, not because of the social security office, but because of the suuuuper slow security check just to get into the building. I timed it, and it took me approximately 40+ minutes just to get into the building. There were about 15 people ahead of me in line (!). Each individual person has to wait to get waved in by the security guards in order to get screened. So yeah, it took foreeeever just to get inside. But, the actual social security office was great. I waited approximately 2 minutes after I got my ticket, my number was called, and I got my name changed in about 30 seconds. Sweet! read more

Best SSA office I have been to so far. Service was fast and efficient. Security personnel were firm but considerate and very helpful. In less than an hour, they called my number and was able to assist me in my needs/concerns. So if you are serious about getting things done, and in a timely manner, this is the SSA office to go. Less one star for parking since I had to pay. Located in downtown SJ. I was worried that I won't be able to finish my transaction in time before parking time runs out. But made it just in time! read more

I have been thrown under the bus due to two major errors made by the Social Security Office itself. No apology, no extra effort on their part to undo the damage they did, nothing. About 7 years ago Social Security sent a notice that due to my having a large amount of Self Employed Income for 2010, I owed them a large amount of taxes. I responded that they were reacting to an error made by the Federal Government regarding that year's taxes. I sent them hard copy evidence sent from the Feds that I was correct in my taxes and so no such Self Employed Income. SS responded that they had different rules and the tax bill stands. They began their actions against me using the Feds information but would not rescind their stance using the Feds information! Several failed attempts later I finally took the issue to my Congresswoman' office and they turned the SS department's order around. Fast forward to present and now SS says I owe them over $4,000 in over payments. They sent a letter of overpayment collection without giving me a reason for the overpayment or giving me a chance to respond to it. I quickly determined that the reason I was overpaid was because SS failed to change my SS earnings amount from their first error 7 years previous. This was (big) mistake #2 on their part. I spoke with the SS representative who called in regards to my contacts and was told I could not be given a waiver even though their regulations allow for it. He said it was my fault for the overpayment though he admitted he had not even bothered to read my case file! My problem was that I had a 3 month bucket list (I am 70 years old) vacation planned for 3 days after the day he called me. Despite my requesting a hearing during our phone conversation for when I returned and one in writing, he scheduled me for a hearing for a date he knew I would be away. I requested that if overpayment collections do begin if they could at least reduce my SS check by the same amount that I was overpaid. Instead they took it in 4 lump sums which put my medical cost deductions in danger. I had to pay those payments by check just before being cancelled. So, Social Security screws up twice, does not give me a fair chance to argue my case, and takes all the money in large amounts taking 40% of my income for 4 months. From my return from Viet Nam in the 60's to present, all I have seen from my government is the middle finger. Thank you. read more

Good experience. Had to reapply for SSN due to name change Reached on a Monday at 2:30pm. Paid $2 for metered parking 4 minutes away. No security line. Just breezed through Took token, waited about 30 minutes. They called us. Job took 5 minutes. All done read more

This place is not as painful as they make it to be ! Certainly not DMV like - i got done in about an hour's time and it was done very professionally read more

Security line is horrible. There were two lines, appointment and no appointment. But the security only let the people with appointment in roughly 10 times in a row. I was in the no appointment line, and waited twenty minutes outdoor before my turn. The social security office staff is excellent. Fast and efficient. The neighborhood is a little scary. I wouldn't take my kids with me here. Countless crazy people on the streets. I would go to Campbell office next time. read more

Despite all the reviews, my experience at this location was PERFECT. It is a Federal Building so you must come prepared to take off shoes, belt buckles, etc. However the Deputies at the metal detector are very friendly. I went through without any delays and then went upstairs to the SSA office. There was no wait at the kiosk to get a ticket; I had no appointment. My wait was not even close to 5 minutes when my number was called. I turned in my application and my marriage certificate and VOILA... a few more minutes later I was walking out of the building. I am sure it is all about timing, but I am glad that all the negative reviews didn't turn me away. The only crazy thing was the parking, $8 bucks at the parking lot right across from the federal building. read more

This office is horrible. First, it takes over 10 minutes to get into the building because the security guards only let one person in at a time even though there are 2 guards. I came with my friend and they won't let us come into the door together. What do they think we are going to do 2 women? Then you have to wait over an hour just to be seen. Then, if you have to be seen by someone else you wait at least another 1/2 hour. And forget it if while you're waiting and you phone dies. They will not let you charge it even though there are electrical outlets on the wall. I DO NOT RECOMMEND COMING HERE if you can avoid it. read more

This is a review of my experiences with Social Security Disability. Sent forms/medical records here because that is what I was instructed to do. Even sent them with the attention of the worker who was handling my case. Turns out my worker never forwarded my information for my cessation appeal. Went in person to see what was going on and was treated with a flippant attitude. I told the worker behind the window who signed for them and asked where my records were. He couldn't care less that I had proof they were delivered and suggested that I shouldn't have sent them to this office. This is my local office! What good are you if you can't forward my documents where they were supposed to go based upon what the Social Security paperwork told me to follow? Left 3 messages with my worker which were never returned. These people fit the stereotype of lazy and incompetent. Btw, don't ever give them cash for any reason because (surprise!) they will have no record of it. Keep records of everything! Otherwise, you are screwed.. read more

I actually never made it into the office because the two times I went I burned up all my available time waiting outside the building in the security line. When I say wait, the first time I waited 20 minutes and the security line advanced almost imperceptibly, and the second time I waited 50 minutes outside. In the freezing cold. There were about 30 people ahead of me in line to get through security. When I bailed out, completely frustrated and frozen, there were still 12 people ahead of me. Fortunately, in that time, I managed to talk to a real person on the phone and determined that I didn't have to go to THIS office to get a SSN Verification form. So, the quest continues. Never, never go to this office, unless you absolutely have to. If you have no choice, allow for an entire morning and bring your parking money. Maybe it's nice inside-- I'll never know. read more

I made the mistake of going to this office. Bad enough I had to pay to park, but then to get to the office and see 40-50 people lined up OUTSIDE the building, waiting to get past security. Really? Is this my tax dollars at work? For those saying to get there in the morning and it's not so bad- don't believe them! I got there at 10:00 AM. read more

Whoever is answering the phones at this office ( 7/24/2018, 9:15 am) is extremely rude. she had an attitude, did a piss poor job of explaining what I was asking and then had the nerve to take a tone and get annoyed when I ask questions to confirm what she was saying. Don't bother calling for your questions answered, for any type of help or guidance. read more

had been there for my SSN application, very simple processing and there are officers to help you out, waiting times little long, i waited for 25 minutes and my work was done in 10 mins. was there on a Monday. read more

We get what we pay for. The across-the-board budget cuts (sequestration) has reduced staffing and hours so much that it took 3 attempts to get a replacement card here. Arrive early in the morning and expect to be here the whole day. read more

Went for SSN. Lined up for queue at 9:10am and was pretty long. It took almost an hour to pass the the security check. Once entered inside, it took 15 minutes to be called our number and serviced pretty quick. I felt taking an appointment would have saved an hour in the queue. Other than that everything was smooth. read more

I got in and out in 10 minutes. Lucky for me, there was no line in front of the building and only one person ahead of me at the office. I guess the trick is to get there during weekdays, either in the morning or during lunch hours read more

I give this office 4 stars. When you arrive there is no parking but you may spend 8$ across the street hotel, or park at Safeway. When you reach the front door to the office building, they have security checkup like you would do at the airport.Except that there is only 1 security check get through.This means it would take you atleast 10-40 minutes if you have 10-15 people in front of you.Not a wise setup, except for the awesome security. The office is upstairs, and you quickly get your number.I came here from the other Social Security office in San Jose that had horrible customer service and no answer to my questions. They took me and my father who is hard of hearing in, the SS attendant for us was Mrs.Phan(if I heard correctly).She made us sit at a nice quiet desk cubicle and patiently listened to what the issue was we needed to resolve.Another gentleman who also sits across her desk helped out a great deal.We were completely satisfied with the assist we got mainly since we were trying to get answers about my parents Social Security application. I would advise people to reach early since the security check downstairs take way too long, but other than that the SS office is great! read more

Not that bad. Went at 1:30 on a Thursday. I paid $2 for metered parking. The outside line took about 5 minutes to get through and once inside, I wait for about 45 minutes. There were maybe 30-40 people ahead of me but there were quite a few windows open read more

Although parking is definitely a challenge and there is a lot of security at the federal building, my visit to the social security office was very pleasant. There were six windows open and the wait was minimal. The young man that assisted me was compassionate and very helpful. The employees at the window were different from the ones I worked with earlier in the year. I was very satisfied with the service received. read more

i took my brother in to apply for his SSN on March 25th, but until now still no answer from them. The guy gave us a number to call, but he never answer his phone. He never call us in almost 2 months. This is a bad experience for me. Please keep in mind that we depend on you to do your job and help people out. Now i have to call back home myself to speed up the process. read more