special thank you to alla .... we called social security 800# on friday and was met with extremely…read morethoughtful and personable customer service. the kind of customer service that is hard to find these days. i cannot say thank you enough!!!! she helped me help my sister that does not get around easily these days. thank you so much alla

Social Security Administration has my FIVE BIG STARS. If I didn't pay into Social Security all my…read moreworking years I wouldn't be able to live here in Manhattan! What I paid from my paycheck is a fraction of what I have gained in income since I was eligible to receive Social Security Benefits. Social Security has really tightened up the online website. If you are not tech savvy I feel sorry for you. I've learned a lot about my benefits and get my annual income statement. I definitely pay taxes on my Social Security you know! I'm writing this for everyone to be reminded about the scams. Attached is the information sheet SSA asked us to share. In these days of information overload we must stay focused and mindful of every email, text, and phone call. I hope this information from your Yelper Helper is beneficial for you either now or in the future. I'm sure if you are working you're looking forward to retirement!

Pleasantly surprised did it take a chunk of may morning. I had 9 am appointment to find out they…read moretake walk ins. I was finished 10:40 There are several employees that will guide you . They did go out of their way to get me my ever elusive birth certificate. This manhattan so parking umm no Plenty of mass transit and local eateries . I found out FedEx is a 4 min walk to print your proof of address I needed sooo yes I was on a mission and the employees did help me out.

If there were a zero-star option, this agency would get it. I submitted a simple birth certificate…read morecorrection in April 2025 -- just to remove a blank space in a name -- and it's still not done more than seven months later. Their status website has been broken for over six months, constantly throwing errors, and nobody seems to care enough to fix it. Calls and emails go unanswered or get passed around with no accountability. I've used this agency before and actually have received documents -- but only by submitting the same request two, three, four, even five times and paying each time. Eventually, one of them gets processed while the others just disappear into the system. It's clear this department cannot handle the basic volume or responsibility it's been given. There needs to be another agency or oversight office to manage these requests, because this one is failing badly. Avoid if you can -- the system is broken, unresponsive, and completely inefficient.

Social Security at any location is not where I enjoy visiting. It's when I have a hard time with…read moreanything I suck it up and go. They definitely keep our information as secure as they can. They sent a email that our online login as it currently exists won't be available soon. We have to create a Login.gov or ID.me account. I believe I have both set up. I had to set them up when I wanted to view my Federal Income Tax documents online. It was a hassle and it required facial recognition. I'm dreading the change but I know I can go back to this office if I need help! I'm not going to recommend either way. If you can handle anything online avoid going to any Social Security office.

You have to make an appointment by calling and that a jokes because the hold is awfully long…read more Also, forget about requesting a call back.

Ms Chu was very friendly and promised to mail a copy of my SS…read moreVery efficient Thank you Ms Chu

Good Social Security office employees but entrace clerk lacks education, emphaty and good manners.read more

Internal Review Service has local offices in most cities. NYC is so densely populated we have more…read morethan one. Call for an appointment before you go. I try to avoid visiting an office by taking care of business online. IRS doesn't make online business easy either. My biggest gripe is the amount of Publications that refer me to in order to get an answer. These documents are close to 100 pages in some cases. I guess I'm just fed up with paying tax so the least they could do is make it easier. I'm not even going to get into the completion of the Social Security Worksheet. This document does the figures so I know how much of my social security is taxable. This is all fun things you can look forward to in retirement.

Professional, great Customer Service and excellent service. Great service hours. Attended in a…read moreexcellent time manner.

It was great very fast no time to wait the people who work there was very nice very friendly very…read moreprofessional they cheated me with respect and I gave them much respect and also they took care of my issue and opened up my case and a couple of weeks later I got my money so yes I'm very happy with that office

I feel bad if you have to frequent this place…read more It's very hard to get things done at this office, everyone is grumpy and there's always an extra form you didn't fill out. Even if you call ahead and specifically ask about certain programs like SNAP, something will still be wrong. Parking is impossible and there's always someone peddling a free phone or some other unwanted product out front. If you can, avoid at all costs.

I am both happy and sad. Sad that I no matter how hard I try…read moreI cannot get any food-stamps. Apparently due to me having a job I can not qualify for free food OK even though I am currently working I Still get hungry and the thought of free food is appealing Happy because in New York City ID CARD gives the opportunity to go to museum botanical garden zoos and much much more for absolutely no cost it is a card everyone can use and a price we can all afford FREE

I came to this SSA office two days in a row, and everything went very smoothly. Security and staff…read morewere polite and helpful. They explained what to do, and everything was easy. Thank you!

It is hit or miss on who you get and how you are helped…read more Unfortunately sometimes we have no choice and must deal with these bureaucracies !!!!

all the assistances are very helpful but there's going to be 2-3hrs for the waiting time…read more You'll first need to go to the left side and go to the room. Touch the Machine what you need. I suggest You should bring your own laptop or book to be seated very patiently. If you miss it after 1-2min they'll call other #. NYC ID center is also in the same building. (Reservation must) Bathroom is 1st fl and no Lines necessary. :) No photo ID to go inside of the Building. Walking distance from Union Sq.

Terrible the people are fighting staff for not doing their jobs promptly like they are supposed to…read moreI have been trying to move for 3 weeks and they have not been helpful the security is fighting the people who came for help. THIS IS THE WORSE CENTER IN NYC

I visited the Hoboken Social Security Administration office at 79 Hudson Street in mid April 2026…read morefor help with applying for IRMAA. I called the main SSA number, and was offered several appointments within the next month at various local offices. A 9am in Hoboken was the first available. Always a good idea to get the first appointment if possible, in order to limit wait time. I was seen within about 10 minutes by Ms. Acosta. She was fantastic! Super nice and very helpful. She gathered the information she needed from me, then guided me through filling out the forms. When I made a mistake on one form, she was very patient with me and got me on the right track. Mission was accomplished, and Ms. Acosta made it as pleasant as could be. When I let Ms. Acosta's supervisor know how terrific she was, they both seemed very happy to hear the service was great.

I made an appointment and didn't take too long for them to call me BUT then I noticied later on…read morethat I was missing another tax document so I walk back to Hoboken and the guard let me go in and see if I could find the same man I spoke before on my appt but he wasn't around (I guess out to lunch) so I had to select another # and this time I selected "other" and it took a longer for them to call me again. It took me almost all day to take care of everything I needed to take care that day. Today (3/16/26) I tried calling the office and I was on hold for a long time and the called dropped so I called again and stayed on hold until thank God someone came to the phone line and helped me. The agent spoke with me patiently and provided the information that I needed. Couldn't resolve anything at that moment but will wait 3 days to check if my direct deposited went through. Not easy to be without a monthly income. Thanks Hoboken Social Secuirty Office. But before I go, I do want to tell you that there is a guard in this office that was very unfriendly and I didn't like that.