special thank you to alla .... we called social security 800# on friday and was met with extremely…read morethoughtful and personable customer service. the kind of customer service that is hard to find these days. i cannot say thank you enough!!!! she helped me help my sister that does not get around easily these days. thank you so much alla

The experience here depends on which teller you get. My first teller was okay, when I returned I…read morewas assigned to a teller that was a complete idiot. Dealing with the supervisor didn't help either. Don't go to this office .

Arriving a half hour before opening, I was taken by how many folks were already lined up,…read morefortunately I made an appointment. The tall thin black employee whom you will see upon entering might be tbe rudest person in a processional environment that ive ever witnessed in action. This individual really needs some career counseling as he'd be better suited having no contact with people in the office. I watched him bark at people, be dismissively rude, just a low class personality. However, the agent assigned to me upon being called to a specific room, was extremely helpful, kind and effective. Having come prepared with a mountain of paperwork, she calmly and patiently sifted through all of what I had with me. Upon completion, assured me that all files will be sent to the appropriate party for processing. Her five stars and that other guys one star brings the average to a total of three stars. See what a bad employee can do to hurt ones star rating? So unfortunate for all the others.

Ms Chu was very friendly and promised to mail a copy of my SS…read moreVery efficient Thank you Ms Chu

This place is a government facility and everything is done and performed by a ticketing system,…read morewhich sucks so much. Luckily this place doesn't need any appointments. The bad thing is you need to wait a long time and almost every chair is occupied. It's very crowded. The ticket numbers are called out randomly and not in order so you don't even know when it is your turn. Luckily there are many TV screens at different angles calling the ticket numbers or else people forget their turn and prevents people from moving their heads. When my number was called, I had to put my ticket number inside the basket next to the window. There was no electronic credit card merchant device outside the window. I had to pay using my credit card. I did not know that they were going to print out the birth certificates and was surprised that they handed me 2 copies. They looked really different than the version I had when I was born. Now they are pink and blue compared to my pink form I originally had.

Pleasantly surprised did it take a chunk of may morning. I had 9 am appointment to find out they…read moretake walk ins. I was finished 10:40 There are several employees that will guide you . They did go out of their way to get me my ever elusive birth certificate. This manhattan so parking umm no Plenty of mass transit and local eateries . I found out FedEx is a 4 min walk to print your proof of address I needed sooo yes I was on a mission and the employees did help me out.

Don't try to call I held for three hours, no answer. The day before I got a recording that said I'd…read moreget a call back. six hours later I got a call back and the person on the other end never said a word! After me yelling hello after my third hello. God forbid I was starving. Also a NEGATIVE rating should be available

Contrary to what other folks on here have written, I went to this center to finish my EBT…read morerecertification process, waited a very short period of time, was called to a window, had an excellent experience with a very polite and courteous HRA employee at the window, she handled everything professionally and I was done in less than half an hour.

It was great very fast no time to wait the people who work there was very nice very friendly very…read moreprofessional they cheated me with respect and I gave them much respect and also they took care of my issue and opened up my case and a couple of weeks later I got my money so yes I'm very happy with that office

I spoke on the phone with MS. KORNEGAY a month ago. I live in Texas. The phone call was an hour…read morelong 3/23/2026. This is for her supervisor Ms. Danielle Wilson in Jamacia. NY 11431-5800. Because I wasn't able to get documents needed here at our San Antonio office, MS. KORNEGAY promised she would have documents to me in 7-11 days!!! It was pertinent ,time sensitive info needed for my mentally disabled son's AJL hearing. She put me on hold over 25 times because she needed time to look up info, kept saying hold on when I tried to ask something or give her specific info needed. She sounded incompetent or New. How hard is it to look up the following: Copies of notices sent to my son of overpayments, notices to appeal, that they say were denied, refusal for him to file the SSA-362 for hardship, inability to pay, bank name the overpayments went to, Copy of bank they say they garnished $25,000 and now saying he owes $51,000. Just got notice they are garnishing his disability pay in May in the amount of $890 for the next 5 yr, leaving him with just $680 a month to live on. His car was repossessed, he has no assets. He did not get any of the notices from SSA because his roommate had evicted him,withheld his mail and he was living in his car. I was unaware of any of this.He was diagnosed with severe schitsophrenic-Bi-polar disorder in 2008 was diagnosed by a personal pyschiatrist and a SS appointed pyschiatrist!and & is currently 100% worse, on 6 medications. Would ANY one of you employees who have children, family members you would want to be treated in this manner? THE SS SYSTEM does not care, I am 74 ,I've been to our local office 8 times since 2024, waiting hours when the PA system isnt working or screens with the nbr not working & it sickens me that my beloved 48 yr old son is like a zombie. I've already buried one son at age 33. As for MS. KORNEGAY, this review is for YOUR NEGLIGENCE ,lack of compassion, making promises, & commitments and not following through and you definitely should be fired from the SS TELESERVICE CENTER @ P.O. BOX 5800 Jamacia,NY I had every intention of writing a positive review and contact Ms. DANIELLE WILSON if you followed through with your promise of help. Sleep well KORNEGAY SS ,we are HUMANS, SUFFERRING, but not being heard or shown compassion. being treated like a nbr on your screen, next!!

I had made an appointment, unlike many others in the office, so my wait time was super short. The…read morewoman who helped me was awesome--friendly and efficient. I know most people don't have the best experience here, so I definitely felt lucky that mine was smooth and pleasant. That said, the overall vibe is very court-like. You go through security, take the elevator, then walk down a long hallway into a waiting room. From there, another hallway branches off into a bunch of small separate rooms--it's kind of creepy, not gonna lie lol.

NYC charging me for a parking violation because they can't tell the difference between a Washington…read moreState license plate and a Washington DC plate even after being informed of their error! Then sending threatening letters to compound the mistake. Such incompetence and arrogance! Nat Page

Not going to bother creating a new listing for jury duty, so just pretend this is for Cadman Plaza…read morelocation. Had jury duty here twice, and it was pretty straightforward. The lady running things Melissa was amazing. Both days, I was only there for a few hours. You don't actually have to get there at 8:30 cuz they don't start on time. They do take away your phone though, so bring a book.

Forget education,* the security line to get into jury duty is The Great Equalizer. Sure, any given…read moresubway car or city block will inevitably be pretty diverse in NYC, but EVERYONE has to show up for jury duty, and everyone has to endure the shockingly inefficient security line. You get the bankers that are rich enough to have a driver take them to work, so they never have to go underground with us peasants. You get the filthy hoarders that haven't left their apartment in half a decade because they can get literally everything delivered to them. And you get all the people in between who are at once terrified they'll be selected for a trial, and also kind of intrigued by the process and secretly hoping to find out what their employer will do if they have to be out for three weeks. We all have to do our civic duty. But other than the interminable security line, and the muffled microphone** they use half the time, this is a fairly painless experience. There's plenty of seating, wi-fi, and...actually, that's pretty much all I need. If my jackass colleagues*** also had jury duty, this would've been indistinguishable from a day in my office. Perhaps it's also that I have great luck when it comes to jury duty. I've never had to stay longer than one day, and I've never even been chosen as a potential juror, let alone put on a trial. For once, having a face no one wants to look at pays off. I hope you are as ugly as I am, and I mean that in the nicest possible way. ____________ *Please don't actually forget education. It's pretty important. **I'm a native English speaker and I have trouble understanding what's happening. I worry for others. ***I'm just seeing if they actually read my reviews. Jackasses.

IThis social security building is located in the industrial part of Astoria and stone throw from n…read moreline subway surrounded by auto repair shops and other similar type of businesses, not in the fancy part but it's on the corner and by appointment only with limited services and limited hours . I made my appointment and waited about an hour in the crowded waiting area . I was lucky , lady who helped me was nice and once I was called , it took about 15 minutes to get what I needed. Very crowded and the good part is many window clerks are available to assist but if you can avoid doing it in person like the dmv , try to do it online if you can wait . Giving 3stars for my experience.

Social Security at any location is not where I enjoy visiting. It's when I have a hard time with…read moreanything I suck it up and go. They definitely keep our information as secure as they can. They sent a email that our online login as it currently exists won't be available soon. We have to create a Login.gov or ID.me account. I believe I have both set up. I had to set them up when I wanted to view my Federal Income Tax documents online. It was a hassle and it required facial recognition. I'm dreading the change but I know I can go back to this office if I need help! I'm not going to recommend either way. If you can handle anything online avoid going to any Social Security office.

The Team at this location went above and beyond their call of duty!! My disabled sister needed…read morefingerprints for immigration purposes but due to her brain injury her hands are very difficult to get proper fingerprints. There were between 3-4 people at a time assisting us and making sure my sister was comfortable the whole time. They were patient throughout the whole process (which took over an hour to get done!). I am so grateful for the wonderful team that made it happen and were so kind throughout the whole time! Thank you so much!

After my pals got out, an employee gave us bad directions for where to get their stuff & when we…read morefound the right place they still got the runaround. Would not recommend, would not go again.