This hotel is not planned out like other Embassy Suites with the large open central area and rooms…read morearound it. It is conveniently placed near the airport and the mall. Unfortunately, if the flight gets in late, there are not many food options in the surrounding area (none that are open late). We stay here often because it is a good location for all the places we have to go to in New York and New Jersey. The airport shuttle makes catching a train into NYC really easy. The only issues I had with it was that the parking lot was always full and spaces so difficult to find that people were leaving their cars anywhere they could find a spot behind the arm. It does not make the daily cost of parking worth it if there is always that fear of there not being any spaces available. The other issue is that every single plane from EWR can be heard in the room. We've been in hotels in flight paths where you wouldn't know there was a aeroplane overhead unless you happen to look out the window and see one taking off or landing.

On our way to New York, we were looking for a place to stay for a couple of nights and ended up…read morechoosing Embassy Suites near Newark Airport. Having stayed at Embassy Suites several times before, the overall experience--rooms, breakfast, and amenities--was as expected: solid and reliable. What really stood out during this stay, however, was the service. Alejandro and Grant were both excellent--friendly, attentive, and genuinely service-minded. Alejandro in particular went above and beyond to make sure our stay was as comfortable as possible, which made a real difference. The hotel itself is still in good shape, with well-maintained interiors and comfortable room furnishings. The location is also a big advantage. While it's close to the airport, there's also a large outlet mall nearby, along with an arcade, bowling alley, and several dining options--great for both adults and kids. One of the biggest benefits compared to staying in Manhattan is avoiding the hassle of traffic and expensive parking. From the hotel, it's about a 20-25 minute drive to the Holland Tunnel, making access to the city surprisingly easy. A nice bonus was the evening reception--snacks and drinks served by a very kind and attentive bartender and staff, which added to the overall positive experience. The only downside during our stay was that the pool was closed, which was a bit disappointing as it would have helped burn off some of the kids' energy. That said, it's a minor drawback compared to everything else the hotel offers. Overall, a very convenient and comfortable stay with excellent service. I would definitely consider staying here again.

A very good room. We stayed for one night to avoid a long ride home. The hotel was very clean and…read morecomfortable. The room was spacious and the bed was very comfortable. The following morning we were able to a continental breakfast which was filling.

Before I begin I would like to say that this review is based solely upon my personal experiences…read moreand my personal experiences alone, so with that being said let's begin!. My wife and I reserved a room at this establishment before our flight to NJ. We arrived here and were disappointed at what we experienced when we walked in. I didn't take any pictures because I was in a dire situation with a family member going through some tough times! But I will say we booked a room with a king sized bed and realized when we were getting ready for bed we were laying in a queen size bed, not a room with two full size beds but a queen size. When was the last time you seen a queen size bed in a major well known hotel establishment? I can't remember the last time I seen one, can you?...Major let down by my standards! There were two microwaves in the room, a range one over the stove and one on the counter in the kitchen area. I thought that was strange but when I tried to use the range oven over the stove it didn't work! So I see why the two microwave because one wasn't working! The sink in the bedroom next to the bathroom had a broken stopper in it! The room was dated and in dire need of an upgrade. The entire hotel needs to be renovated in my opinion, and the fact I was charged almost $200 a night for what I received. It's unspoken to charge that amount with outdated structures!!!.. I'll give two stars because the customer service at the front desk was exceptional and kind and helpful when I had questions about this establishment!. I would not recommend or return until renovation is completed and up to date with modern structure!!!..

Hotel was okay for the price. Can definitely tell it is an older hotel from the rooms. Staff was…read morefriendly. The worst part was the room would not go below 70° regardless of how low the thermostat was. Room seemed clean enough. Ordered room service but there wasn't much for options and isn't served all day.

Yes, this is an older property. Yes, the room decor is a bit dated, but the room is clean, there…read moreare no odors, climate control is effective and the bed is very comfortable. We had to extend our stay twice due to the snow storm, and the staff has been very kind and accommodating--many were stuck here with us and still maintained exceptionally good service. We ate in both restaurants (Newarker is breakfast only and Amelia's is lunch and dinner. The food has been reliably very good. We enjoyed hummus, French onion soup, pear quinoa salad, pork chop entree, steakhouse burger, cacio e Pepe pasta, and a slice of NY cheesecake over the past several days. Breakfast buffet is well-maintained if expensive. There are GF and vegan options at Amelia's.

Checked in last minute due to a canceled flight. Front desk was very friendly and allowed me to…read morehave a sprite from the shop as opposed to a Coke/snack for my gold benefit which was unexpected and very nice. Room was clean. Allowed me a late checkout so I didn't have to wait around at the airport til my flight. Had a family in front of me that had an issue with the AC and the front desk promptly switched their room.

Friendly and easy check in. Staff is pleasant and…read morewelcoming. Lobby is nice and clean. Hot tea and coffee. Room was okay. Fairly clean. Updated yet old and beat up. Stains on carpet. Furniture damage. Could use refreshing and some updating. Breakfast was okay. Most food was not very warm. Eggs cold. Sausage cold. Coffee lukewarm. Cheap yogurt and just apples for fruit. Close to everything. A Fair value. But not typical room quality you expect at a Hampton Inn.

The service was wonderful here! We felt very welcomed and relaxed! Room service was awesome! Me and…read moremy sister left for our day pretty early so left the bed a mess! After a long day after the concert we came back to a clean room with the beds made! How refreshing is that! The location was so convenient and close to everything, we really didn't have to drive anywhere at all... the drive from the MetLife stadium back to the hotel was probably around 12 mins and that was including traffic! Also to NYC it was about 15 mins. Would definitely recommend this location to everyone!

The best part of this hotel is that it's across the street from a bus station that can take you on…read morea quick 20 min trip to Penn station in the heart of New York City. The worst part of this hotel is that the attached parking garage is not secure and during our stay, one of the other hotel guests had all 4 of their tires stolen off their vehicle while it was parked in the overnight parking structure.

Not sure what to say outside of this hotel served its purpose and was "fine". The shuttle from the…read moreairport is a short ride, I literally walked to pick up and the shuttle was there, lucky me, others in that shuttle seemed aggravated by a 45 minute wait I did not experience. The elevator is new, and different. You hit you floor on an iPad device outside the car and it tells you which elevator A-D, no buttons inside! Very busy with extreme check in lines at night. Parking is inside a gated lot.

I had a subpar overnight stay here…read more It started off poor from the start. The parking situation is atrocious! Given that it's an airport hotel, I strongly feel there should be valet. There is not nearly enough spots for hotel guests. People had to park their cars where it was clearly parked "no parking" due to the lack of spots available. A valet service would avoid this, especially for those that need long term parking. I also interacted with one unfriendly staff member. She had a terrible attitude and was rude . One staff member later in the day was a lot more friendly and welcoming. The staff also didn't do a single thing about the noise in the lobby (and the pool) late at night. There was a ton of noise around midnight and complaints were made to the front desk, but it still continued. Also, the staff kept the pool open after hours, which guests were also very noisy and staff didn't do anything when complaints were made. The "Starbucks" stopped serving coffee at 1030am one of the mornings I was there. Umm what? I was there for a 2-day event. The bathrooms near the conference rooms kept running out toilet paper. Given the hotel knew about the event, staff should've been actively checking to make sure the bathrooms had the necessities! I am giving 2 stars because my room was decent. I found the bed comfy, and I had a good night sleep and a hot shower. Never again!

We have stayed at this hotel a couple of times when visiting New York city. This is a good location…read morewith easy access to Midtown Manhattan. The hotel and rooms are okay and in need for some upgrades. The hotel was completely booked both the times we were here but we were able to get rooms for our group close to each other. The staff is friendly and was available to help when needed. Nothing fancy but good hotel option when in the area.

Worst hotel I've been in - I travel a lot and seen everything. The first room I got had a broken AC…read moreunit. Got moved to another room. Red stains on the curtains, black mold/rust/cracks in the shower, yellow stains on the bedding.. everything was disgusting.

I had an horrible experience with this agency! They're awful! Don't trust them. Susan Clayre was…read morethe one that helped me. Or should I say, didn't help me. I regret SO MUCH buying my ticket with her!!! Aaaaaaargggh!! SUCH A LIAR!!! THEY MADE A HUGE MISTAKE ON MY TICKET AND I ALMOST COULDN'T FLY LAST MINUTE. They made me pay the difference for fixing the mistake and told me I was gonna get a refund, and I never did. I've been emailing and calling Susan Clayre ever since and she never gave me my money back! DO NOT TRUST THIS PEOPLE!!! YOU WILL REGRET!!!!